Customer Service Office Operations

Jasmyn Ciara Lipscomb

**** ********* ** ********* ** 21216

(M) 443 – 210-6480

************@*****.***

Detail-oriented and multitasking support professional with extensive experience in a variety of fast paced environments Unique ability to establish rapport with top-level clients and ensure seamless office operations. Successful track record for working independently as well as with others. Key strengths include:

Procurement / Vendor Coordination

Office Management

Meeting Preparation & Planning

Spreadsheet Creation and Database Management

PBX, Multiple Phone Line/ Call Center

Data Processing/Entry

Employment History:

Amazon Fulfillment center, 1700 Sparrows Point Rd 07/01/2021 to present

Inbound Stow

Excellent customer service skills, since a stow associate must provide friendly customer service by greeting and acknowledging them, and assisting them to find products

●Strong problem-solving skills to be able to effectively resolve various retail-related customers problems

●Excellent verbal and written communication skills, since the stow associate must interact efficiently and effectively with customers, as well as co-workers

●Strong interpersonal skills, as this enables him/her to work cooperatively with every other department, as well as build and maintain robust relationships with co-workers

●Good math skills, since a stow associate must be able to perform basic addition and subtraction, as well as solve problems that are data-related in the workplace

●A highly detail-oriented mind, since he/she must be extremely mindful and observant of all details

Shared Service Solutions, 971 Corporate Blvd., Linthicum, MD 08/2014 to 06/2016

EXPERT CUSTOMER SERVICE REPRESENTATIVE

●Greeted clients over the phone and inquire into their purpose of calling

●Listened carefully to clients and make notes of information both mentally and documented in computer system

●Asked questions to determine nature of problem or query

●Provided clients with information in which they asked

●Verified clients by asking predefined parameters, name and passcode questions

●Provided clients with information once verification has been established

●Assisted clients through online and phone banking problems

●Instructed clients about security concerns regarding their accounts and online transactions

●Provided clients with information on account status and check / instrument clearance

●Gave personal information concerning various loan both consumer and mortgage loans

●Assisted with both federal and domestic wire transfer

Wal-Mart #3804, Randallstown, MD 09/2012-08/2014

CUSTOMER SERVICE MANAGER

●Led and motivated the stores frontline to ensure overall customer service

●Managed the store’s stock levels – Made key decisions about stock level and stock control.

●Ensured that quality, customer service, health and safety standards are met

●Resolved safety, legal and security issues.

●Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.

●Responsible for handling employment processes such as interviewing/hiring potential employees, conducting appraisals and performance reviews

●Responded to customer comments and complaints.

Quality Living Inc. 03/2009-08/2012 RESIDENTIAL ADMINISTRATIVE ASSISTANT

●Facilitate Adult Care Residences (ACR) with daily activities and maintenance of daily ledgers.

●Aid to the permanently and Totally Disabled (APTD) residents with feeding, personal hygiene, and therapeutic regimens.

●Communicate observed changes in resident conditions to Registered Nurses, Resident Administration and other caregivers through both verbal communication and written documentation.

●Verify Medicare and Medicaid health insurance coverage’s.

● Sustain professionalism while communicating with residence family members and Physicians.

Dr. Hector Collison 06/2006-03/2009 MEDICAL ADMINISTRATIVE ASSISTANT

●Answered inbound calls and correspondences pertaining to patients for renowned Cardiologist practices in the MD, DC, and VA areas.

●Maintained daily appointments and billings ledger.

●Assisted Medical Billing Manager with insurance companies’ correspondences and follow-up claims and adjustments pertaining to Medicare and Medicaid insurers.

●Expert operations in mechanical filing system, ICD9, CPT coding, FACETS, MARx

● Exceptional adherence to facilities attendance and productivity policies.

EDUCATION

Medix Towson- 2012

Medical Assistant

Howard County Community College- 2007-2008

Early Childhood Development

Baltimore County Community College- Catonsville Campus-General Studies

2006-2007

Milford Mill Academy, Lochearn, Maryland 21244

Completed in three years. Achieved Diploma 2003-2006

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