Customer Service
Resume:
Kristina Fox
Ionia, MI *****
******@*****.***
My goal in my career is to provide the best service to your company and your consumers. I enjoy working with the public and providing to the needs of the company through the consumer's needs. I believe i would be a great asset to your company due to my professionalism, respectfulness, punctuality, and always putting my best foot forward daily. I am a very detail oriented and pride myself in a complete and accurate job well done. Work Experience
Property Management
KMG PRESTIGE, INC. - Ionia, MI
April 2021 to Present
Daily duties entail leasing, marketing, collecting rents to ensure the owners bottom line, processing residents paperwork to meet Rural Development’s tax credit proper format, processing invoices, managing yearly and monthly budgets, monthly reports to ownership and supervision of Maintenance Techs and Janitorial services.
Food Handler/Sanitation
Cargill - Lake Odessa, MI
February 2020 to June 2021
Assure product is of excellent quality. Package food items in a manufactured setting. Load and unload packaging materials (boxes, plastic bags) in machine. Operate conveyor to send items to the warehouse. Sanitize high touch surfaces constantly, assist Housekeeping with duties needing accomplished for the night.
Assistant Manager/ E-commerce Product Specialist
Full Throttle Motorsports - Dimondale, MI
May 2017 to February 2020
I helped run the e-commerce department of the dealership. Daily i assisted customers via call center, ran and updated reports, monitored inventory( OEM's Kawasaki, Polaris,Yamaha and KTM), Adding and maintaining listings in bulk on Amazon and Ebay and other marketplaces, Configuring and using repricing software on the different marketplace platforms, Using internal and external tools to optimize the listings for search engines, Using internal and external tools to manage advertising of the listings, Accounts Payable/Accounts Receivable, RMA's and Warranty claims. All the while creating invoices for sales via Lightspeed EVO, communicating with customers and completing orders to be shipped. We have grown immensely in the time I have been employed with in this department. As a result I trained and advised new hires on Customer Service and procedures.
It is important with in this field to be diligent on every aspect of this job. There is very little room for errors in order to be professional, meet the customer's satisfaction and protect the company's bottom line. Warranty Administrator/Service Writer
Full Throttle Motorsports - Diamondale, Mi
March 2017 to February 2020
While in this position I was responsible for writing up service repair orders and processing warranty claims on road legal and off road vehicles(Kawasaki, Polaris, Yamaha and KTM) to be serviced within our dealership.
MiBridges/Marketplace Navigator/Medical Claims/Dental Office Support Americorps - Cherry Health - Greenville, MI
September 2016 to December 2017
While being a team player for Cherry Health and Ameri Corps I helped members of the community connect with resources needed to help better their situation. I worked daily with in the Epic EMR program to process patient scheduling/process medical claims and helped members of the community sign up for benefits via Mi Bridges and Marketplace. Along with assisting patients to receive woman's health education, mammogram and cervical screening through Spectrum Health. I also helped in Dental Office support. Updating medical and dental charts as assigned. I helped members of the community find housing, employment and health resources. Accountant Administrative Assistant I
Norris Accounting Services LLC - Saranac, MI
January 2017 to May 2017
My duties include but were not limited to: Answering calls, Assisting Accountant with needed daily tasks
( copying, faxing and printing of legal documents, running errands, filing documents etc.), Assisting clients with scheduling appointments, payroll, time management, data collection, bank reconciliation, new employee paperwork, invoicing and processing payments for services provided via Quickbooks. The position was seasonal.
Environmental Services Technician
Sparrow Ionia Hospital - Ionia, MI
March 2016 to August 2016
Sanitation of patient rooms, corridors, surgical department and operating rooms. Food & Nutritional Services Aide
Sparrow Ionia Hospital - Ionia, MI
February 2014 to March 2016
While employed in this position my responsibilities included charting nutritional intake and preparing patient meals according to dietary needs, preparing meals for the cafe, catering events and sanitation of all equipment.
Lead Direct Support Professional/CNA
Listening Ear Crisis Center - Ionia, MI
August 2012 to November 2014
Duties Include:
Electronic Medical Records charting, Computer usage, Data Entry, Ten Key, Microsoft Office, Incoming and Outgoing calls, Scheduling appointments and General office duties (marketing, leasing, vendor contracts)
Supervision of adults with disabilities(including Autism), medication administering, charting, assistance with ADL's, preparing meals, cleaning and providing transportation to appointments/errands/outings. Education
High School Diploma in General
Fulton High School - Middleton, MI
General Associates ( Still Aquiring) in Business Administration Montcalm Community College - Sidney, MI
Skills
• 10-Key (4 years)
• Microsoft Office Suite (6 years)
• Medical Terminology (2 years)
• Lightspeed EVO (2 years)
• Servsafe Certified (4 years)
• Marketing (2 years)
• Customer Service (10+ years)
• Sales
• Receptionist
• Excel
• Powerpoint
• Management (4 years)
• Quickbooks (Less than 1 year)
• Data Entry (6 years)
• retail sales
• Kawasaki OEM Training via KDU (2 years)
• Polaris Training via Polaris University (2 years)
• Time Management
• Data Collection (3 years)
• Dietary Department Experience
• Bank Reconciliation
• Bookkeeping
• Environmental Services
• E-Commerce (3 years)
• Accounts Receivable (4 years)
• Electronic Medical Records (2 years)
• Accounts Payable (6 years)
• Account Reconciliation (6 years)
• Property Management (1 year)
• Marketing (2 years)
• Office Management (3 years)
• Payroll
• Administrative Experience (8 years)
• Cashiering
• Typing
• Inventory control
• Human resources
• Mibridges (1 year)
• Multi-line phone systems
• General Ledger Reconciliation
• Manufacturing
• HIPAA
• Conflict management
• Cash handling
• Employee relations
• Forecasting
• Financial Report Writing
• Customer support
• Customer relationship management
• Presentation skills
• Medical scheduling
• Autism Experience
• LIHTC
• Tax Experience
• Merchandising
• Pricing
• Budgeting
• Fair Housing Regulations
• Janitorial Manager (2 years)
• Management (5 years)
• Rural Development (2 years)
• Epic
Certifications and Licenses
Driver's License
First Aid
Assessments
General manager (hospitality) — Proficient
November 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Project timeline management — Proficient
July 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
July 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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