District Dsles Manager

ROBERT A. ESPINERA

Orlando, FL • 615-***-**** • ad0klh@r.postjobfree.com

RESOURCEFUL CUSTOMER SERVICE MANAGER

Customer Service Manager • Purchasing And Inventory Control Specialist Strategic Sales Planning • Customer Relationship Management • Service Quality Enhancement Managed Multi-Unit Operations • Increased Occupancy Rates • Veteran • State Champion Videographer • Professional Certificate In Warehousing, Procurement, Transportation, and Supply

WORK EXPERIENCE

• Jeff's Kitchen and Bath Plumbing

2016- 2023

• Office Manager /District Sales Manager in charge of Procurement

• Managed multi-units across the state of Florida.

• Direct and executed pricing and negotiating with customers. Coached employees to reach full potential. Instituted comprehensive call center operations to drive new customer sales by providing consultative sales and delivering exceptional customer service. Actively schedule service work to align with labor resources, time, permitting and budget parameters. Completed inspections with various municipalities to adhere to established rules and guidelines. Handled all Purchasing functions. Expert at dealing with Seniors and solving problems and sourcing hard to find items.

• Well adapted to work from home situations.

• RIVERGATE MINI STORAGE; Nashville, TN 2010 - 2016

• District Sales Manager

• Managed 10 units across the state of Tennessee.

• Sourced hard to find materials and items for Storage Facilities.

• Boosted occupancy from 79% to 91% in six months via excellent service and work ethic.

• Strategized successful execution of a 200-unit expansion project, completed on time.

• Spearheaded operations management for a high-volume, 500-unit self-storage facility.

• Delivered consistently world-class customer service through proactive, daily site monitoring to ensure safety, cleanliness, and efficient maintenance of units.

• Administered efficient payment processing and organized customer paperwork.

• SUPERSHUTTLE; Nashville, TN 2007 - 2010

• Multi Van Owner

• Maintained flawless fleet, ensuring safe, reliable transport experiences for customers.

• Consistently led in highest weekly sales metrics in competitive Nashville market.

• Earned Co-President title at Driver Board due to exceptional job performance.

• Operated a successful passenger shuttle service.

• Prior Experience: SMART CARTE, Operations Manager

• EDUCATION

• Certifications: Basic Electronics and Electricity USS Talbot FFG-4 Shipboard Firefighting School USS Talbot FFG-4 Orlando Technical School Graduate State Champion Notary Public National Notary Association, 2003 OSHA Certification, 2003 • 4 Certificates obtained Procurement/Supply/ Trucking/Warehousing • National Notary Association, 2003 OSHA Certification, 2003 • OSHA Certification

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