SHELLEY K. HAIDER

ad0kl6@r.postjobfree.com 817-***-**** 8812 Summit Point Ct., Ft. Worth, TX 76179

SUMMARY

Degreed, Skilled Business Professional with a love for travel and 15+ years of successful service, management, operation /ownership experience in the hospitality industry. First quality, personable client service; Outstanding work ethic, standards & attention to detail; Positive attitude with superb communication & organizational skills. Key competencies include:

- Total Client Care - Public Relations - Risk Mitigation - Leadership & Sound Judgment

- Service with a Smile - Cost Reductions - Critical Thinking and Problem Solving - Marketing

EXPERIENCE

Entertainment, Group & Event Coordinator (Ft. Worth, TX) – August 2014 to Present – Top notch concierge service for individuals, private parties & large groups. Coordinate meetings, events & parties, ticket sales, accommodation, flight & transportation arrangement, organize catered events as well as create exquisite dining experiences. Create long lasting, professional relationships by greeting locals & visitors alike, with a warm-welcomed smile to make everyone feel at home & well-cared for. Demonstrate the key elements of what customer service should be & surpass expectations.

Legends Hospitality, AT&T Stadium (Arlington, TX) – June 2013 to April 2020 – Hospitality Liaison responsible for supervision, recruitment, training, & evaluating employee performance. Provide superior customer service, serve as point of contact for patron issues & complaints with amicable resolutions in a positive air. Teach new employees key elements of restaurant policies & how to provide customers with a memorable entertainment experience. Manage beer, wine, & liquor supply chain & inventory for $50K+ in stock. Assist in management of private bar, dinner events, & parties of 4 to 100+ attendees.

Reata Fort Worth Restaurant (Ft. Worth, TX) – January 2013 to December 2020 - Backstage Club Liaison to Fort Worth dignitaries & high-end clientele during the Fort Worth Stock Show & Rodeo. Responsible for helping oversee staff including recruiting, training, and evaluating performance; manage member relationships; provide exceptional customer service & serve as contact for resolving customer issues & complaints. Assist managers & train new servers in all aspects of successful food/beverage in a fast-paced environment; facilitate “quick turns” in order to serve all members & guests; demonstrate the key elements of providing members with an unforgettable social experience, Surpass food & beverage service sales goals.

The YMCA of Metropolitan Fort Worth / YMCA Northwest Branch (Ft. Worth, TX) – May 2005 – July 2014 – Instructor/Wellness Coach for group fitness classes, including LiveStrong program for cancer survivors, indoor cycling classes & weightlifting classes. Coach and encourage members in nutrition, physical fitness, health & lifestyle management. Exceptional member service skills & member engagement; help coordinate and facilitate branch events, fundraisers, social events, health & safety fairs and Fort Worth Turkey Trot. AFAA, YMCA, CPR and American Red Cross First Aid Certified.

Wild Horse Grill & Bar (Port Aransas, TX) – March 2009 to March 2011 – Ownership/ daily operations including purchase and inventory management of food, alcohol & non-alcoholic beverages; public relations, marketing, advertising, A/P, A/R, Payroll, organize social events, fundraisers, & private events. Employment & termination of restaurant / bar staff, manage vendor relationships, product procurement, and inventory controls for all aspects of operation. Provide exceptional customer service and serve as point of contact for resolving customer issues and complaints. Train all new cooks, bartenders & servers; teach key elements of providing customers with a great social experience.

Sanders Travel Centre (Ft. Worth, TX) – May 2005 to January 2011 – Event Manger/ Coordinator for flights, activities & events for national & international clients; creatively plan & organize meetings, charitable activities, entertainment, management conferences for high-end clients in business and recreational travel; schedule, calendar and logistical support for prestigious clientele; provide top-quality service in varying, demanding settings; help ensure efficient front and back office daily operations; improve public relations/outreach to new and existing clients; maintain excellent client communication; efficiency in invoicing, A/R, purchasing, A/P, quality assurance, reconciliation, database creation & maintenance; active project management, delegation, training & support.

The Law Offices of John David Hart (Ft. Worth, TX) – September 1995 to May 2005 – Lead Paralegal for successful downtown law firm; complete case management producing multimillion dollar revenue; liaise with national clients, vendors, experts, attorneys, judges & court personnel. Plan/ arrange firm travel & logistical matters; organize special projects & charitable functions; maintain contractual obligations; coordinate & facilitate outings, events, retreats & firm trips. Significant written, telephone & in-person communications; expense reports, billing summaries & closing statements; effective database creation, maintenance & mail campaigns; HR functions, delegate & supervise operations for cost efficacy; network maintenance; in-office support on computer issues; A/P & A/R. Active participant in many of Texas’ largest verdicts & settlements; unsurpassed, dedicated support the state's top attorneys; extensive trial preparation & proceedings.

Education – University of Texas, Arlington, TX – Prelaw Studies