TARA SHEPHERD

ad0kks@r.postjobfree.com 336-***-**** North Wilkesboro, NC 28659

Summary

Extensive leadership experience in assisting peers with job escalations and development. Highly motivated, ensuring customers and business partners enjoy their experience with Lowe's. I look forward to being able to utilize my skill set and develop a team of coordinators to meet and exceed business objectives. Authorized to work in the US for any employer

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Accounts Payable/Accounting/Accounts Receivable

Proofreading

Adobe Acrobat

Legal Drafting

Microsoft Outlook

Microsoft Excel

Microsoft Word

Administrative Experience

Organizational Skills

Avaya

Clerical Experience, Microsoft Office, Fax Machine, Mailout Machine, PeopleSoft, Filing, Typing, Customer

Service, Research, Communication, Self Motivation, Flexibility, Time Management, Organizational, Basic

Computer, Data Entry, Multitasking, Attention to Detail, Team Oriented

Quality Assurance

Work Planning and Prioritization

Verbal and Written Communication

Project Management

Team Leadership

Team Collaboration

Complex Problem Solving

Customer Relationship Management

Documentation and Reporting

Stakeholder Relations

Detail Oriented

Project Management Software

Status Updates

Relationship Building

Phone and Email Etiquette

Conflict Resolution

Deadline Driven

Creative Thinking

Microsoft Office

Good Work Ethic

Problem Resolution

Active Listening

People Skills

Computer Skills

Flexible Schedule

Experience

Lowe's Companies, Inc Wilkesboro, NC

Project Support Specialist

03/2021 - Current

Identified project needs by reviewing project objectives and schedules.

Communicated with key stakeholders to determine project requirements and objectives.

Monitored performance of project team members to provide performance feedback.

Conferred with project personnel to identify and resolve problems.

Submitted project deliverables to clients, consistently adhering to quality standards.

Created project status presentations for delivery to customers or project personnel.

Developed and updated project plans to document objectives, technologies, schedules and funding.

Produced thorough, accurate and timely reports of project activities.

Negotiated with project stakeholders or suppliers to obtain resources or materials.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals.

Identified needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

BROCK and SCOTT Wilkesboro, NC

Legal Assistant

01/2020 - 06/2020

Filed clients' legal documents in relevant courts for processing.

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Conducted thorough research and review of case information to assist attorneys.

Redacted confidential information from legal documents on case-by-case basis.

Conducted research and analyzed documents to prepare findings and formulate alternatives.

Followed risk and compliance policies and procedures to promote business activities.

Organized legal documents in company filing systems and databases.

Drafted correspondence, documented data and submitted materials to appropriate parties.

Drafted motions, briefs and other legal documents.

Created and updated case management and client account databases.

LOWES, COMPANIES Wilkesboro, NC

Accounting Coordinator/ Vendor Maintenance

10/2000 - 12/2019

To ensure the vendor's and other teams within Lowe's Companies information is up to date

I assist other Lowe's teams with issues they may have with vendors so they feel confident that their issues are resolved within a timely manner

It is very important to me to make sure I give them the dedication needed to assist them

Below are a few details of the jobs I currently handle

Updating vendor's information (terms, tax information, contact information) - Setting new vendors up in the system for payment, Answering internal and external vendor questions, researched processing problems contact internal departments and outside vendors to resolve problems and expedite payments

Review documents for accuracy as well as required approvals

Profile Report (modifying, deleting profile records in APN)

EFT Report (contacting vendors to confirm new bank information, entering the information into an Excel spreadsheet, printing the report from the EFT database & Mainframe)

Clerical, customer relations, email, fax, filing and mail

Assisted with month end closing

Assisted with gathering data/testing for third party audits

Contacted vendors concerning billing and payment issues.

Managed daily organization and processing of invoices and financial statements.

Followed all corporate procedures and policies by accurately documenting accounts payables and accounts receivables processes.

Contacted customers via email and phone to determine when past due invoices would be paid.

Utilized accounting knowledge to help senior managers develop and implement business improvements.

Utilized exemplary communication and interpersonal talents to cultivate valuable and influential relationships with various company personnel, customers and corporate partners.

Collaborated with external partners to complete audits.

Supported efficient accounting operations with high-quality administrative support.

Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.

Investigated and resolved billing issues to maximize cash flow and minimize liabilities.

Cross-trained employees, enabling completion of priority tasks during personnel absences.

Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.

Wrote reports, authored papers and organized supporting documentation.

Delivered superior level of customer service to small business clients.

I assist consumers with installation projects as well as our installers and stores

Tracking purchase orders, providing ETAs, advising of delivery dates and installation dates

Contacting vendors for updates on purchases orders and obtain ETAs for purchase orders

Create Work Orders for issues endured during installation such as projects not being completed to customers satisfaction, incomplete projects, damaged product, missing product

Coordinate with permit inspectors to ensure the permit has been received, reviewed, uploaded and passed at end of project completion

I communicate with the customers, stores, installers and vendors via Avaya and email.

Received, reviewed, processed and tracked all documentation and requests relating to matters referred from departments, divisions and other clients that were assigned to my workload

This included establishing and maintaining files, researching and compiling background on issues, communicating with the appropriate person/departments, drafting and preparing correspondence, agreements, contracts and other documents as directed by the attorney

I was laid off due to COVID-19

Education and Training

WEST WILKES HIGH SCHOOL

HIGH SCHOOL DIPLOMA

01/1993

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