Store Management Business Planning
Resume:
Monalisa Kamal
Shift Supervisor
Experienced Shift Supervisor with a demonstrated history of working in the pharmaceuticals industry. Skilled in Negotiation, Business Planning, Operations Management, Market Research, and Management. Strong operations professional with a MA in English focused in English Literature from Santo Marium. Experience
Shift Supervisor
CVS Pharmacy 6911 Walmsley Boulevard, Richmond, VA, USA Mar 2018 - Present
* Work effectively with store management and store crews
* Supervise the stores crew through assigning, directing and following up of all activities
* Effectively communicate information both to and from store management and crews
* Took weekly inventories and ordered supplies as needed
* Assist customers with their questions, problems and complaints Promote CVS customer service culture. (Greet, offer help, and thank) Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers Maintain customer/patient confidentiality
* CVS shift supervisors also order and reorder merchandise, manage product inventories, and oversee daily sales reports and procedures. In addition, these professionals generally oversee or manage all cash and security functions, including store safes, store keys and registers. Shift supervisors are also responsible for opening and closing the store. In general, shift supervisors must also create, manage or oversee merchandising opportunities and community involvement activities.
Sr. Executive
Avery Dennison Bangladesh Dhaka, Bangladesh
Mar 2005 - Aug 2015
Responsibilities
* Verify orders in to the manufacturing scheduling / ERP system.
* Daily MDI report generation.
* Record keeping and analysis processed orders.
****.**@*****.***
Address
826 Gordon School Pl, Nr. Chesterf
ield, VA 23236
Phone
Date of birth
May 17, 1984
Nationality
Bangladeshi
Link
linkedin.com/monalisakamal
Skills
Product Development
Team Leadership
Customer Service
Employee Relations
Languages
English
Intermediate. Certificate of
Professional English Language &
Communication English
Bangla
Native
* Factory Sheet delete from the system.
* Maintaining customer enlistment.
* Stock and semi finished item management for supply chain.
* Lead the Order processing team.
* Manage and distribute workload within the team.
* Carry out any reasonable duties as when required
* Handled customer complaints with empathy and composure.
* Proactively participated in meetings and helped create new practices.
* Answered calls, responded to emails, and spoke with clients face-to-face.
* Consistently met my short and long-term targets.
* Processed a range of documentation and entered information into databases.
* Trained, coached, and supervised new staff members.
* Pitched ideas on how to improve performance and efficiency.
* Helped management to identify workflow issues and find solutions.
* Supervised and delegated tasks to a team of [12] people.
* Liaise with AS and AD teams for common issue resolution
* Analyse order management for improvement purpose.
* Generate and Analyze report according to department requirement. Junior Teacher
DewanPara Model School and College at Uttara Model Town, Dhaka Dhaka, Bangladesh
Jan 2004 - Feb 2005
Responsibilities
* Helped students understand, speak, read and write in English.
* Advising student on career issues.
* Organizingand delivering classroom lectures to students.
* Evaluating a students' class work and assignments.
* Preparing classroom and coursework materials, homework assignments, and handouts.
* Recording and maintain accurate student attendance records and grades.
* Classroom management.
* Developing English lesson plans in line with the National Curriculum.
* Maintaining discipline in the classroom.
* Creating a vibrant teaching atmosphere.
Business Development Manager
Ark IT Solution LLC · Part-time Richmond,VA
Jan 2020 - Apr 2021
Education
Masters
Santo Mariam University, Dhaka, Bangladesh Dhaka, Bangladesh Dec 2007 - Dec 2008
Bachelor of English Language and Linguistics
National University of Bangladesh, Dhaka, Bangladesh Dhaka, Bangladesh Jun 2002 - Jun 2007
Certifications & Courses
CSTL: Customer Service Team Leader, Paxar Bangladesh Ltd. Bangladesh. 2009 CSTL2: CS Team Leader Training,Paxar Bangladesh Ltd. Bangladesh. 2009 CSTL3:CS Team Leader Training,Paxar Bangladesh Ltd. Bangladesh. 2009 Win Win Approach,Customer Service,Paxar Bangladesh Ltd. Bangladesh. 2008 NLP: Neuro Linguistic Program,Paxar Bangladesh Ltd. Bangladesh. 2007 CST: Customer Service Traning, Paxar Bangladesh Ltd. Bangladesh. 2005 EOTO. Each One Teach One NIIT Bangladesh 2002
References
Kamal Ahmed
CVS Store Manager
Yanissa Bonilla
Shift Supervisor
Professional Qualification: Diploma
• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Helped management to identify workflow issues and find solutions.
• Pitched ideas on how to improve performance and efficiency. DNIIT NIIT Bangladesh Jan/01/2002 - Jan/01/2003
PERSONAL COMPETENCIES
* Ability to work in a fast-paced environment to set deadlines
* Excellent oral and written correspondence with an exceptional attention to detail
* Highly organised with a creative flair for project work
* Enthusiastic self-starter who contributes well to the team
Contact this candidate