Alba I. Lugo

**** ****** **** ***, ******* Fl

ad0kk7@r.postjobfree.com

407-***-****

Background: All Lines Florida 520 since 1999. Adjuster License. With non-resident adjuster license in TX, LA and Florida. Independent Catastrophe Adjuster & and Non-Catastrophe. Worked with Auto, CCC one and Guidewire programs for estimating auto damage, PD, BI, and residential property. All know with Strong problem solving, follow up and organizational skills, paying professional attention to detail. Employment:

USAA Ins. Co. Crawford & Associates 01/23 to 06/23 Determine liability, resolve problems that insures call about wanting arrangements for repairs and making reservations, taking care of tows and completing total loss claims. State Farm Ins Co Crawford & Associates 07/21 to 08/22 Taking calls from insureds. Making rental reservations. Determination liability. Making payments to body shops. Resolving problems that arise from accidents, storage, towing. Heritage Insurance IRS Staffing 09/20 to 10/20

Contact insured, reviewed damages with the insured. Sent out field adjuster to investigate the damages of the insured. Investigated the incident and completed the claim. Sent estimate to repair team to be reviewed and for the repair team to continue with the claim. Negotiated settlements and took care of legal correspondence.

People’s Trust Insurance: Deerfield, Florida 09/19 to 2/20 Contact insured, reviewed damages with the insured. Sent out field adjuster to investigate the damages of the insured. Investigated the incident and completed the claim. Sent estimate to repair team to be reviewed and for the repair team to continue with the claim. Negotiated settlements and took care of legal correspondence.

ASI Insurance: Claim Support Systems 09/18 to 11/18 Catastrophe claims for Hurricane Michael. Reviewing policies and endorsements. Reviewing estimates from the field adjusters and recommending payments. Negotiated settlements and took care of legal correspondence.

ASI Insurance: The Best IRS, St. Petersburg 09/17 to 10/17 Taking flood claims. Reviewing estimates for flood damage and submitting estimates for payment an se State Farm: Ebrel Claim Services, Greeley, Colorado 05/16 to 05/17 Reviewing BI claims, medical records and submitting claim for approval for negotiation. Negotiating settlements with attorneys to bring claim to closure. State Farm: Crawford and Company, Winter Haven, Florida 12/14 to 04/16 Proficient in ECS system. Completed Total loss claims, reviewed new claims, completed Reassigned claims. Made liability decisions. Made rental reservations, took customer calls. Took recorded statements from insureds and claimants. State Farm: Frederick, Maryland 04/14 to 10/14

Auto Non-Catastrophe claims for PD and Total Loss Claims Liberty Mutual: Lake Mary, Florida 10 /13 to 03/14 Completing Mitigation residential Claims, Flood related claims. Discussed estimates and complete supplements and recommended payments.

Fidelity Mutual: St. Petersburg, Florida 12 /12 to 03/13 Reviewing Flood Claims from Sandy for payment. Called insured and discussed claim and Completed any additional supplements that needed to be addressed in the claims. Liberty Mutual: Lake Mary, Florida 10/12 to 11/12

Completing Mitigation residential Claims, Flood related claims Citizens Insurance Jacksonville, Florida 03/11 to 9/12 Reviewing property inspections, completing appraisals.

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Worley Claim Service BP oil Spill, Louisiana 08/10 to 10/10 Reviewed and completed claims for commercial, rentals and general business. FIGA (Florida Insurance Guarantee Association 03/10 to 08/10 Reviewed and completed claims for residential property (hurricane, fire, ECT.) Also handle auto claims, property and BI. Settlement and legal issues. Education:

Associates Degree in Marketing (FMU) 2002

Bachelor Degree in Business Administration (FMU) 2005 Spanish Speaker Certification from Crawford & Company Florida Adjuster License 520

Tower Hill Certified

State Farm Certified for auto and property

Allstate Auto Certified

American Family Auto Certified

NFIP (FCN) 04070371