DIVINA TAVERAS

Cell: 845-***-**** Email: ad0ki2@r.postjobfree.com

SUMMARY

Efficient, detail oriented, highly organized

Work well with/without supervision

Excellent interpersonal skills, phone manner, and office etiquette

Ability to learn new systems quickly and efficiently

Ability to prioritize and remain focused

Exceptional written and oral communication

SKILLS

Bilingual – Spanish

Proficient in Microsoft Office – Word, Excel, PowerPoint & Outlook

Internet Research

Peachtree

CRM

Concur – Travel & Expenses

EDUCATION

The College of Westchester

White Plains, NY

Bachelor of Business Administration

Graduated 2011

EXPERIENCE

05/15 – 6/23 Ryan, LLC New York, NY

Administrative Assistant

Calendar meetings and client appointment for team, book travel and expenses

Distribute mail and email correspondence to correct team members

Draft and review client proposals, engagement letters and other documents

Backup for Executive Assistant/Office Mgr. with duties when not in office

On translation team for updates to website and any written software solutions materials

Maintain office equipment and supplies

Property Tax Analyst

Add, update, and maintain database (PropertyPoint)

Run weekly client reports on tax savings, tax bills, assessments, and invoices

Build client relationships with property owners

Research properties via CoStar, ORPS, and state, county, or town websites

04/14 – 05/15 The Premier Group – Temp Agency New York - Connecticut

Customer Service Representative – Temp Position at Krasdale

Answer internal and external customer calls

Log all drivers, deliveries and arrival times in Excel spreadsheet

Send tracking information for late shipments, missing shipments, shortages and pickups to transportation

Enter sales orders for sales representatives

Purchasing Administrator – Temp Position at Polymedoo

Entered all contracts into software for printing and sending to subcontractors

Managed production, shipment, and receipt of all orders

Created request for quotes for all new vendors

Generated weekly/monthly reports

Built rapport with vendors, suppliers, and shipping employees

Negotiated prices and obtained competitive quote

Receptionist – Temp Position at Acorda

Answered multi-line switchboard

Greeted guests as well as employees

Transferred called to appropriate department determined by needs

Administrative Assistant – Temp Position at Kobrand Corp.

Maintained VP of Sales calendar

Scheduled travel and appointments

Coordinated 3-day sales event with breakfast and lunch catered

Data Entry – Temp Position at S.E. Minor & Co.

Logged work orders

Entered well check inventory into spreadsheet

07/12 – 04/14

DocuWare Corporation

New Windsor, NY

Administrative Assistant – Accounting Department

Greeted all incoming guests

Answered incoming calls, scheduled appointments, coordinated meetings, and interviews for CEO, VP of

Sales and Dir. of Finance

Customer service support, processed and logged work orders

Provided basic tech support and troubleshooting

Order entry for 15 outside sales representatives and their customers, and 5 inside marketers in CRM

01/09 – 07/12

Live Technology

Tuxedo Park, NY

Project Manager

Lead and managed day to day client relationship

Assisted in scoping new programs/request for client

Managed internal production timelines and team

Managed graphic design team

Oversaw project allocations and empowered to adjust timelines

QA Coordinator

Managed and maintained day-to-day relationship with third-party QA testing company in India

Built ads for various clients for viability, functionality, and effectiveness of essential tools

Built and maintained quality assurance metrics for billing

Reviewed all ads prior to release for quality assurance of all legal verbiage, correct user information

according to ad, sizing information, and color schemes

Client Concierge

Answered client inquiries through email and phone

Walked customers through their websites

09/05 – 12/08

Verizon Wireless

Nanuet, NY

Retail Sales Representative – Key Holder

Educated customers on price plans, phones, data and competition

Provided customer service with billing questions and price plan analysis

Generated business through different venues - cold call, sales force automation, email on demand

Prepared presentations for B2B clients

10/04 – 09/05

Crate & Barrel

Central Valley, NY

Department Manager – Key Holder – Closing Manager

Promoted twice within 5 months

Responsible for department inventory and order processing

Assisted customers with their purchases and questions

Supervised closing shift employees while organizing for next day sales

Calculated and balanced 5 drawers for opening managers

08/03 – 03/07

Prudential Rand Realty

Vails Gate, NY

Licensed Real Estate Salesperson – Investor/Property Mgr.

Generated business through strategic marketing – mailers, cold calls, email, etc.

Educated buyers & sellers on current market opportunities – helped handle paperwork

Continued education to better service clients

Prepared and maintained lease agreements for 7 properties

Property investor and manager for 5-7 properties

6/98 – 07/03

RDI. Inc.

Valhalla, NY

Receptionist – Inside Sales Rep – Junior Buyer – Sales Coordinator

Operated 10-line switchboard

Arranged conferences calls, meetings, scheduled appointments; sorted mail, organized files and data entry

Provided tech support for distribution, researched part #’s, part identifications, packaging info & shipping

ref. for customers – input orders, sent samples, created & updated probability reports

Interacted with overseas vendors, negotiated price reductions and placed orders

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