Denis Gabone

Phone: +255-*********

Email:ad0khk@r.postjobfree.com

** ******* ****

Dear recruiter

RE: SENIOR CUSTOMER RELATION MANAGER

The position of Senior Customer Relation Manager, a vacancy which I was made ware of online, captured my attention because it will provide a platform on which to demonstrate my skills in customer service, which is a concept that is very familiar to me from my background in tourism management.

Customer service is a key component in my field speciality, tourism, with two degrees, a Bachelor’s and a Master’s, in Tourism Management from two different universities in Namibia, where I studied, and I am a Tanzanian national by birth. As tourism largely entails interaction between people, I have studied the importance of service modification for customer satisfaction. With this knowledge, I have become competent in guest relations, marketing, team building and benchmarking. In terms of my work experience, I have had three jobs which placed in management positions, all of which had a lot to do delivering customer service. As an assistant manager of a guest farm, I was responsible for researching and addressing customer queries. In my second occupation as a project assistant for an information/installation company, I was at the forefront of ensuring that all procured materials are standardised to customer specifications. Whilst administering an engineering SME, one of my duties was to record financial information for the purchasing of materials for buyers. Therefore, not all my previous jobs were limited to tourism, but all involved customer service, which is the backbone to any business.

The accompanying resume below will provide you with a reference for all the academic and professional credentials that have been mentioned in this motivation letter. It is hoped that I have represented myself well enough for you to consider my application but should you require any documents in regards to my eligibility for the position, please get in touch with me through the contact information that has been provided. Thank you for receiving and reviewing my application. Yours sincerely,

CURRICULUM VITAE OF DENIS GABONE

PERSONAL INFORMATION

Full name: Denis John Gabone

Gender: Male

Date of birth: 20 December 1993

Nationality: Tanzanian

Contact number: +255-*********

Email address: ad0khk@r.postjobfree.com

Postal address: P.O Box 2365 Dar es Salaam

LinkedIn profile: https://www.linkedin.com/in/denis-gabone-0887471aa/ PROFESSIONAL PROFILE

A determined individual, with proven leadership and organisational skills. A fast learner, who independently solves problems with punctuality and critical thinking, and is motivated, with proficiency in office tasks, and delivers proactive support on key administrative matters to promote productivity across departments. CAREER OBJECTIVES

Eager to work in a progressive environment where I can utilise my education, skills and experience in tourism to prepare itineraries for the various destinations of interest, to ensure that all travel arrangements run according to the program. ACADEMIC QUALIFCATIONS

Master of Science in Tourism and Hospitality Management International University of Management, Windhoek, Namibia January 2021 – May 2023

Bachelor of Arts in Tourism Management (Heritage Studies) (Honours) University of Namibia, Windhoek, Namibia

January 2015-April 2019

The equivalence for both the above qualifications has been provided by the Tanzanian Commission for Universities (TCU).

WORK EXPERIENCE

Administrator, A& P Engineering Equipment Supplies and Services CC July 2022- August 2023

• Reviewing bids from procurement companies to ensure correct supplies.

• Creating Excel for record keeping of all finances.

• Reviewing contracts with suppliers to ensure quality control.

• Monitoring cash flow and utilisation.

• Organising financial records for auditing.

• Organising schedules to ensure punctual processing and delivery of tenders. Project Assistant, Dottcom Technology Namibia (Pty) Ltd January 2021–April 2021

• Liaising with contractors for customer specifications.

• Procurement of construction materials to adhere to customer requirements.

• Managing 3 teams of workers ensure optimum staff performance and customer service delivery.

• Monitoring construction works for adherence to government regulations.

• Coordinating transportation of teams and material acquisition.

• Overseeing the applications for road licenses company vehicles and trailers.

• Managing staff, performance evaluations and pay roll.

• Reporting issues or irregularities to the financial head of the company.

• Setting deadlines to keep track of the project’s progress.

• Liaising with the logistics department and ensuring that goods are dispatched on time.

• Monitoring expenses, tracking cash flow, and identifying opportunities for cost reduction.

• Organising reports, planning meetings and providing updates to project manager. Assistant Manager, Boscia African Farm

August 2019–June 2020

• Checking in and hosting of guests.

• Front of house management.

• Supervision of housekeeping staff.

• Communicating with prospective guests to ensure travel arrangements.

• Maintaining communications with partnering establishments.

• Maintaining communications with guests in order to arrange itineraries

• Ensuring correct bookings and placements.

• Creating and sending invoices and statements to customers.

• Tracking payments and ensuring that the cash flow into the company is buoyant.

• Responding to guests’ enquiries.

• Assisting with the creating of company website content for marketing purposes.

• Organising financial records for auditing.

• Organising tours, merchandise and sales.

• Organising levy payments and hunting permits.

• Maintaining connections with partnering organisations. SKILLS INTERESTS

• Team leadership

• Language proficiency

− Swahili (Advanced)

− English (Advanced)

− German (Average)

• Performance management

• Logistics

• Computer literacy

• Creative writing

• Business administration

• Project planning

• Customer relations

• Event planning

• Travel and tourism

• Customer relations

• Literature

• Destination management

• Ecotourism and wildlife conservation

References

Mr. Alexandre Malonda, Director, A&P Engineering Equipment Supplies and Services CC, Namibia

Cellphone number: +264-*********

Email: ad0khk@r.postjobfree.com

Mr Tony Wang, Project Manager, Dottcom Technology Namibia (Pty) Ltd, Namibia Cellphone number: +264-*********

Email: ad0khk@r.postjobfree.com

Mr. Edward van Jaarsveld, Farm Manager, Boscia African Farm, Namibia Cellphone number: +264-*********

Email: ad0khk@r.postjobfree.com

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