Customer Service Business Management
Resume:
Kaitlyn E. Birdsell
ad0kdn@r.postjobfree.com
*** **** ********** ****** ******* IL 62612
Summary
Sales and Customer Service Specialist, with over 15 years of professional experience. Focused on sales, customer service and business management. Thousands of sales ranging from print medium to furniture, and nutrition; experienced in advertising and account management.
Education
US Career Institute Certificate, Medical Coding and Billing
Deans List
Graduated May 2019
Lincoln Land Community College Springfield, Illinois
Criminal Justice and Criminology
Deferred September 2009
A-C Central High School Ashland, Illinois Graduated May 2006
References
Brian DeLoche
Shawn Wilson
Devron Ohrn
Editor
State of Il- CMS
Cass County Star-Gazette
Cass County Sheriff
Owner of impressMEtals
March 2017 – Present
Responsibilities
Create jewelry from metal blanks, hand-stamping each piece to ensure customers of originality.
Endorse my products through websites (pickyourplum.com and etsy.com) and booth setup (Ashland Summer Days). Orders peaked Late November to second week of December at 20 orders per week.
Learn new trends and techniques continuously
Marketing Consultant
ABC/Fox WICS
Springfield, Illinois
October 2018-January 2019
Responsibilities
Advise companies on how to reach consumers in a target market
Helped clients set up frameworks for boosting brand awareness,generated leads and strategic marketing reasons
Help identify potential clients who may be enticed to try their product/services by promoting digital and broadcasting options that fit their needs
Advertising Account Executive Cass County Star-Gazette Beardstown, Illinois
February 2017-October 2018
Responsibilities
Advise clients how to best engage existing clients
Develop strategies to achieve revenue by creating a budget and signed contract
Help identify potential clients who may be enticed to try their product/services by use of analytical tools & my own personal large network I obtained by being active in the communities
Front Manager Ashland Diner Ashland,Illinois
October 2013-March 2017
Responsibilities
Receive and serve customer orders
Aid advertising efforts by endorsing menu and range of services
Design promotions for print advertising
Train new hires
Ensure all paperwork is completed for payment to staff bi-weekly
Inventory counts and orders weekly
Inside-Classified Representative
State Journal-Register
Springfield, Illinois
February 2013-September 2013
Responsibilities
Created advertising promotions for subscribing customers
Address customer concerns and inquiries regarding offered advertising service
Multitask for reception, financial transactions, and data entry roles
Assist in designing advertisements
Cold call potential clients to generate new revenue and meet commission bonus
Sales Representative Slumberland Furniture Jacksonville, Illinois
March 2009-January 2013
Responsibilities
Meet and exceed sales quota
Promoted products through quarterly displays/placements
Processed financial transactions, service orders and opening lines of credit
Maintained a call list of customers with their purchase interests and close the sale
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