Customer Service Call Center

Kaishla Mateo

Address: *** ****** **** ********* ******* 33837

Phone Number: 863-***-****

Email: ad0kdj@r.postjobfree.com

DOB: 08/01/1997 San Juan Puerto Rico

Employment History

Wendy’s 2014-2015

•fryer

•Burger bar

•Grill

•Cashier

Alorica Call Center Verizon Department 2019-2022

•Upscaling & Sales

• Deescalating

• Trouble shooting on phone and electronic devices on plan

• Tech support on calls, text messages, service, data, plans

• Billing & Payments

• Provided customers with a positive experience

• Demonstrated great customer service skills

• Customers did not have to return calls resolved issue with one call resolution

Recovery home 2016-2018

*Assistant of recovery home owner

* Home Sweet Home name of the recovery

* I was in charge of Instagram what’s app, answer questions, give prices, make sure patients got the attentions and care needed, transportation for patients, made sure everything was organized labeled and was at the disposition of the owner to help with anything needed around the house

*Translate for the owner

*Anything in general that needed my attention

Concentrix Call Center

Macys Customer Service Department

2017-2019

• Sales

• Help with order tracking

• Late shipments or back orders

• Billing & Payments

• Reports on orders being damaged, late, incorrect • Returns

• Emailing receipts

Interpretor 2022-2023

•hospital emergency room visits

•Doctors appointments

•Police reports

•Surgery procedures

•Labor

•Medication instructions

•Call backs to patients

•Car insurance

•Life insurances

•Any insurance

•Interpretation in general there some types of people examples of call

Educacion

High school diploma

Currently in college, studying medicine

Auxiliary medical course

Skills

• Clear communication

•Active listening

• Positive language

• Dependability

• Organized

• Bilingual

• Empathetic

• Medical terminology

• Creativity

Language

• Spanish • English

Personal summary

Hard-working customer service agent with 5+ years of experience and solid telesales skills. Seeking to improve and learn more in the customer service experience. Everyday is a new learning day. I am capable of doing any tasks given. I can multitask.

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