Linda Kathy West Jackson

*** ****** ****** #*

Jersey City NJ 07304

862-***-****

ad0kbt@r.postjobfree.com

EDUCATION

Jack Welch Management Institute (MBA Program) 2018- 2019

Stayer University, Parsippany NJ

Bachelor of Arts in Education 1989 (Graduate)

St. Peters College, Jersey City, NJ

EMPLOYMENT HISTORY

PepsiCo, Jersey City NJ Sept 2016 – Jan 2020

40 hrs./week

55,000/yearly

Logistics Coordinator/ Domestic Transportation

Responsible for 100% transportation dispatching duties, which include daily problem solving, inventory accounting, and other administrative tasks. Ensure service and stock metrics exceeded goal set. Route orders daily in compliance with the transportation route guide, ensuring timely execution to meet the requested ship date and secure carrier capacity. Work with supply, warehouse teams, and transport supervisor on dock capacity scheduling.

American Airlines, Newark NJ Jan 2015 – Sept 2016

40hrs/week

50,000/ yearly

CSA/ Ticket Agent

Responsible for seamless customer service which include: 65% ticket sales, 20% changing reservations and 15% seat assignments; also checking in baggage, answer inquiries about flight information, calculate fare quotes, handle cash and credit card payments, process and boarding passengers, handling seating and ticket conflicts, making boarding announcements, checking can collecting tickets, assisting handicap passengers, dispatching flights and notifying Captain and Crew of any special needs passengers and completing all documentation necessary for flight records.

US Airways, Winston Salem NC Oct 2011 –Jan 2015

40hrs /week

48,000/yearly

International Reservation Agent

Administer Global Airline ticket sales via incoming calls to reservation call center; Coordinate reservations sales for business and leisure travel; Talk, listen and resolve conflict with customers efficiently and effectively, Monitor and apply all DOT and FAA rules; assist customer with shopping for suitable rate for travel; Educate passenger on policies and procedures for satisfactory travel; complete credit card sale and forward proof of sales immediately to email.

EMPLOYMENT HISTORY

BDP International, NJ (Infineum) Jun 2010 –Jun 2011

40hrs./ week

45,000/ yearly

Logistic Coordinator

Responsible for scheduling cargo pick up for FCL and LCL; documentation processing, and data entry up keep. Increase on time scheduling 20%.

BDP International, NC (Sabic Int’l) Sep 2008- Mar 2009

40hrs/ week

52,000/ yearly

Coordinator

Trained and coordinated team of 13 employees exceeding, on site goal 25%, for seamless customer service/ freight forwarding; distributed freight orders for South America regional business; duties included scheduling pick up, tracking, data entry, and complete documentation. Coordinate inquires on pricing, product availability, and other customer concerns.

BDP International NJ (Infineum) Sep 2006- Jun 2008

40hrs/ week

50,000/yearly

Logistics Coordinator I & II

Contractor/Liaison responsible for scheduling and tracking of international commodity delivery; Maintained communication with customer, steamship agents, and truckers as to the status of shipment, as a result increased customer service goal 10%. Oversee work of all coordinators in office, including monitor documentation completion, trained co-workers on company safety procedures, maintained minutes for all meetings, facilitate training fir group

The UPS Store, Jersey City, NJ May 1999 – Sep 2008

Paid Salary 65,000/ yearly

General Manager

Manage staff (10) and overall retail shipping operation. Hire, train and terminate personal as needed; Participate in development of store policy and procedures; handle employee and customer relations issues; Monitor and evaluate the progress of sales; generate daily, weekly and monthly reports, maintain employee records; facilitate meetings; ensure inventory and stock is replenished; motivate employees. Increase store performance

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UPS Hub Facility, Secaucus, NJ Sept 1991 – April 1999

35hrs/ week

37,000/ yearly

Operations Supervisor (ODC)

Responsible for complete operations of the International Shipping consisting of parcel loading and documentation; trained team to process export documentation and knowledge of custom policy and procedure, review and oversee documentation process for customs clearance and assure compliance for on time delivery. On time delivery increased 17%

Training Supervisor Oct 1989 – Sept 1991

20hrs/ weekly

25,000/yearly

Supervised 65 employees; responsible for assessment of on time shipping and quality control; Work involved daily evaluations, training and maintenance of record privacy for employee status. Increased new hire performance 10%

Teaching Experience

Jersey City Board of Education, Jersey City, NJ Dec 2019 – Jan 2022

30hrs/weekly

22,000/yearly

Substitute Teacher /Paraprofessional Special Education

Worked closely with middle school students, by providing classroom support, management, and one on one tutoring. Developed and executed lesson plans for students so that they could implement education between home and school harmoniously.

Grace Covenant Church, Cornelius NC Nov 2008-June2010

8hrs/ weekly

Volunteer Teacher

Assisted staff with Biblical Learning instruction, which included creation of lesson plan, workshop, facilitator and project planning for special events.

Davidson Boys & Girls Club, Davidson NC Nov 2008-June2010

20hrs/weekly

12,000/yearly

Team Leader/ Teacher

Organized and scheduled intramural activities for teens, counseled and advised students on life skill and career planning, workshop facilitator for college planning.

Jersey City Board of Education, Jersey City, NJ Aug 1995-1999

30hrs/weekly

24,000/yearly

Paraprofessional Special Education

Assisted middle and high school teachers in classroom, by providing classroom support, management, and one on one tutoring. Maintained IEP files; Completed quarterly reports; prepared student assessments for end of year review. Assisted parents, teachers, and administration to assure successful coordination of daily planning suitable for student learning environment.

C.E.T. Jersey City, NJ Summer 1989-1999

30hrs/weekly

8,000/yearly

Adult Education Teacher

Assist family planning counselor with program for adults seeking to obtain their high school diploma; provide basic literacy education and training for adults; reinforced skills by tutoring one on one and in group sessions; monitor and evaluate progress in preparation of GED testing; designed lesson plans suited for adult learning, and social structure development; confer with student case management daily.

St Patrick’s School, Jersey City, NJ Aug 1989-May 1995

35hrs/weekly

24,000/yearly

Kindergarten Teacher

Developed and Instructed Age-appropriate lesson plans that encouraged physical, emotional, social and academic growth; Assessed student and recorded development; Assist Child Study Team with student classified with specific learning disabilities; Maintained IEP files; Completed quarterly reports; prepared internal audits, Scheduled and Coordinated end of year presentations.

Skills:

SAP

Sabre/Quick/TM/WMS

Microsoft Word/Office/Excel

Licenses/Certificates:

New Jersey Driver’s License

NJ Public Notary

US Passport / TWIC Certified

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