DAVID GOECKE, CSM, CSPO, SAFe SP

Bellevue, WA • 425-***-**** • ad0kal@r.postjobfree.com * www.linkedIn.com/in/DavidGoecke

Candidate for VP & Head of Product Management Business Program Management

Resourceful and KPI-driven professional with a balance of data science, stakeholder management & people management skills.

Insight-driven, multi-faceted, process-oriented professional with a proven track record of successfully developing integrated, 360-degree product strategies and project roadmaps that position organizations optimally to deliver against their strategic business objectives. Exceptional product strategist; recognized for driving innovation-driven technology solutions with significant growth potential, maximizing product adoption/utilization, and establishing best practice project control/delivery frameworks.

Leads with drive and purpose; aligns teams toward common goals and priorities using a servant leadership approach.

Time-tested strategist, growth catalyst, and change agent; routinely called upon to identify and remediate gaps in day-to-day operations, streamline project cycles, ensure strategic alignment across the product portfolio, and break down barriers to team performance.

“It’s rare that you come across standout talent like David. David was the to-go person for all the roadblocks the team faced. David’s problem-solving skills were very evident when he helped me solve a puzzled process workflow instantaneously. David is passionate about digging into the roots of every issue we encountered and driving them to resolution. With his exceptional managerial, leadership, and collaboration skills, he helped our team deliver beyond client’s expectations. His strategic thoughts and relationship with stakeholders also helped drive our project to its next phase.” ~ Bloomiya K., Program Manager, Amazon

Strategic Planning & Execution

Data Visualization & Analysis

Applied Data Science

Agile Program Management

Product Lifecycle Management

Team Leadership & Development

Cross-Functional Collaboration

Analytical Problem Solver

Stakeholder Management

Strategic Vendor Management

Operational Change Management

Customer Experience Strategist

Technical Requirements Gathering

SQL/Statistical Programming

Product Ownership

Professional Experience

2021 to Present • Go Technology Solutions • Bellevue, WA

Head of Product and Technical Program Manager, Conversational Artificial Intelligence

Established and currently operate a consulting business to provide the full suite of product and project management services for SME and Enterprise clients; deliver scalable solutions that mitigate churn, reduce operating costs, uncover strategic trends and opportunities, and provide greater insights into the competitive landscape.

Manage all day-to-day activities to ensure the profitable operation of Go Technology Solutions, including: sales, marketing, recruitment, and vendor management/oversight.

Nurture high-touch relationships with key decision makers to generate continuous business development opportunities.

Scaled the business, generating $2.4MM in proposal volume within 12 months.

Provide leadership and oversight across each project cycle, from planning and scoping to reporting and delivery.

Managed a suite of DevOps projects and developed integrated product strategies (inclusive of competitive landscape, sales data, and market trends) to sustainably increase customer CSAT scores.

Decreased operating costs by 10% to 70% for select clients.

Built and led a highly qualified team of contracted product owners, technical leads, architects, full stack engineers, data developers, data analysts, and support analysts.

Supervised and motivated team members; held them accountable against key performance metrics.

Developed Agile processes for Engineering teams that are standardized, scalable, and informed by industry best practices.

Established and administered JIRA/Azure DevOps to optimize issue tracking, scrum, and release procedures.

Introduced remote practices, recycled hardware, and recruited undervalued talent to generate sustained OPEX reductions.

Leveraged data visualizations to identify and capitalize on opportunities to reduce labor costs by 15%.

2012 to 2021 • Microsoft • Redmond, WA

Sr. Data Scientist (2018 to 2021)

Served as go-to resource and C+E subject matter expert; provided leadership, oversight, and strategic direction for a team of Senior Data Analysts, a Senior Architect., and a Senior Project Manager to optimize the data ecosystem, define strategic objectives, identify opportunities, and prioritize projects.

Employed data-informed, analytics-based insights to drive actionable, value-added solutions.

Conducted deep dives into internal data to identify trends in customer behavior, system performance, or financial results; delivered tactical recommendations to optimize business outcomes.

Led the development and management of strategic metrics, KPIs, and dashboards.

Delivered standardized reporting and data analysis in support of ongoing business reviews and strategic planning processes.

Routinely capitalized on opportunities to enhance overall quality, accelerate product delivery, and reduce costs.

Authored key documentation governing analysis methodologies and results.

Managed and optimized vendor workloads; held vendors accountable against key quality objectives.

Planned and launched a Hackathon project, developing new software that evaluates clients’ Cloud presence to generate a Health Score; enabled customers to reduce wasteful Cloud consumption and maximize advanced workloads.

Transitioned to a free distribution model for a leading security product, resulting in 35% higher Cloud adoption as well as greater revenue generation for Microsoft.

Senior Engineering Program Manager (2016 to 2018)

Supported a suite of cross-functional initiatives as Senior Data Scientist and Senior Engineering Program Manager to launch mission-critical products, programs, and hackathon projects. Sourced, recruited, and managed employees and third-party vendors to lead strategic initiatives encompassing Sales, Marketing, Customer Success, IT, Product, Commercial Enterprise, Reporting, and the Microsoft Azure Cloud.

Launched Microsoft’s first ever Customer Success organization technology stack for 30K+ employees, 50K+ partners, and 1.2K+ Customer Success Managers, Cloud Solution Architects, and Team Leads.

Facilitated a 17% reduction in churn rates.

Managed over 200TB of data sources across all major Microsoft product lines.

Supported the launch of multiple Cloud products (Cloud Security product, the Azure Cloud Score, 3rd Party Marketplace, and Marketing attribution) representing $16B+ in Azure Cloud revenue and $40B+ in cross-organizational sales revenue.

Secured an additional $2.1MM budget to deploy and operationalize a specialized data analytics support team.

Technical Engagement Manager (2012 to 2016)

Provided leadership and supervisory oversight for a 7-member team of Data Analysts, Data Engineers, Program Managers, and Architects to execute a suite of projects encompassing the entire portfolio of sales and marketing products. Developed and delivered status reports, project wikis, email, slack channels, and other communication mediums to influence and inform key audiences.

Recruited 17 contributors to manage an application with 12K+ concurrent user connections that drove over $3.2MM in ARR.

Consolidated 37 unique business processes into one unified customer investor platform solution to distribute $650MM+ in investment funding worldwide.

Managed an engineering team consisting of UI, workflow, service, database, and reporting staff; employed the SCRUM framework to deliver 35 consecutive sprint releases.

Deployed policy communications to 18 area champions representing 150 countries.

Selected as #1 representative for the class of Young Executives of Bellevue Chamber of Commerce (2014).

Recognized with the ‘Best Service Business Award’ as part of Buerk Center for Entrepreneurship’s competition.

2003 to 2013 • Pyropixel • Indianapolis, IN Bellevue, WA

Founder and Head of Technology

Established a website development and graphic design business specialized in application development, community engagement, and customer success programs.

Built a portfolio of 57 clients; scaled the business to $100K+ in annual revenue.

Recognized with the ‘Best of Festival’ Award out of 5K+ entries in the 2009 International Student Media Festival.

Donated $5K+ in pro-bono services for 3 nonprofit industry clients.

Early Career

Project Manager, Springboard (2011-2012) IT Consultant, Indiana University (2010-2011) Software Engineer, The Prosper Group (2008-2010)

Education, Certifications & Technical Skills

University of Washington • Bachelor of Business Administration (BBA), Business Administration

Certifications: Certified Scaled Agile Framework for Enterprises 5.1 Practitioner (SAFe SP) Certified Data Scientist Bootcamp Participant, Data Science Bootcamp, Data Science Dojo Certified Customer Experience Professional, Customer Experience Professionals Association (CXPA) Certified Scrum Product Owner (CSPO) & Certified ScrumMaster (CSM) - Scrum Alliance

Technical Skill: Dynamics CRM, SQL, T-SQL, MS Azure SQL Programming, MS Products

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