contact information

About Me

REBECCA

WILLIAMS

Creative Business Maven

571-***-****

703-***-****

ad0k9g@r.postjobfree.com

www.l inkedin.com/in/re

becca-williams-wolfg214

I am a results-driven sales and business development professional with over 15 years of experience in sales and management. Throughout my career, I have consistently delivered exceptional results, cultivating a reputation for driving revenue growth and optimizing business

performance.

In my sales roles, I have honed my expertise in generating new business, nurturing client relationships, and

exceeding sales targets. I possess a proven track record of success in various industries, consistently driving revenue growth and expanding market share. With a strategic mindset and a focus on customer satisfaction, I am adept at identifying opportunities, developing tailored sales strategies, and closing high-value deals.

One of my key strengths lies in my ability to turn around non-profitable and low-performing businesses into top sales performers. Drawing upon my deep understanding of market dynamics, business analysis, and effective

leadership, I have successfully revitalized struggling operations and implemented strategies that drive

profitability, efficiency, and growth.

I also have a solid background in business development, with 5 years of experience in identifying and capitalizing on new market opportunities. Through strategic partnerships, market analysis, and innovative approaches, I have successfully expanded business footprints, increased market penetration, and delivered sustainable revenue growth.

Additionally, I have a growing interest in the field of information technology and its impact on business

innovation. Currently enrolled in a Bachelor's program in Information Technology, I am expanding my knowledge and skills in emerging technologies, including AI, data analysis, and cybersecurity. I am excited to leverage this expertise to drive digital transformation, enhance operational efficiency, and create competitive advantages for businesses.

I am a motivated, results-oriented professional who thrives in dynamic and challenging environments. With strong leadership abilities, excellent communication skills, and a passion for driving success, I am dedicated to achieving exceptional outcomes for both clients and employers.

C E R T I F I C A T I O N S

2017-2019 Stratford University- Business Management 2023 - Current DeVry University

Information Technology-Cybersecurity

2006 ACE Keyboarding/Microsoft Office

Document Processing

2022 CPR & First Aide

2022 Forklift Operator

2015 Certified Recovery Specialist

2022 OSHA Certification

REBECCA WILLIAMS

c r e a t i v e b u s i n e s s m a v e n

WORK E X P E R I E N C E

2017-2018 Koons Tysons Toyota

Assistant Service Manager

Managed daily flow of clients and vehicles through the service department by maintaining hours per repair order and keeping detailed records of all repairs performed and declined for retention. Followed up progress of each repair order during the day with accurate cost estimates. Contacted clients by phone, email or text regarding any changes in cost, repairs necessary or promise time. Provided excellent service to all clients, handling any possible disputes for 100% satisfaction. Completed and stayed up to date with all quarterly required training through Toyota.

List all client concerns and ask questions to diagnose current issues accurately. Perform walk around, upselling in the lane by knowledge of recommended and required

maintenance by mileage and time. Verified vehicle

warranty, check for current recalls and explain fee structures. Prepared accurate and detailed repair orders that describe client’s concerns, known issues and likely causes along with services and repairs required.

Maintained high levels of service by taking care of client’s needs while in the dealership or with loaner vehicles. Continuously increased knowledge of dealer-specific vehicles and how to be a better advisor in the lane by staying up to date with training from the manufacturer. Developed and wrote up repair estimates, kept clients informed of any changes. Updated records in the system with latest mileage, service and repair. Followed up with clients who declined necessary or recommended repairs. O T H E R S K I L L S

2015-2017 Sagebrush Treatment Center

PRN and Overnight Staff

Computer Proficiency: Excel; Access; PowerPoint;

QuickBooks; Word; Google Docs, Windows

operating system

Works well under pressure and fast paced

environments. Thrives off of overcoming new

obstacles that may arise. Never afraid to face

challenges and make executive decisions.

Team Player and coach.

Consistent with performance achieving daily,

weekly, monthly and yearly goals.

Proven ability to exceed sales goals setting new

standards setting the bar high, always maintaining and building current customer base.

Effective and customer appealing visual

merchandising skills and strong organizational

talent.

Excellent customer service skills, listening and

understanding others, problem solving and

providing a solution in majority settings and

situations.

3 years completed of American Sign Language

CRM Software and Platforms: Reynolds &

Reynolds, Eleads, Promax, Axcessa, Tech Check,

CDK,Text 2 Drive, Ignite, ASR, Salesforce, Slack,

etc.

Bookkeeping: accounts receivable/payable;

record keeping; audit spreadsheets. Familiar with

preparation for yearly taxes.

Expert in business development making

improvements to maximize performance and

productivity minimizing cost based off of data

analytics.

2011-2017 Jim McKay Chevrolet

Service Advisor

Distributed medication to clients at scheduled times and recorded in files. Closely monitored patient progress and provided notes in daily logs. Held staff meetings regarding client’s treatment plans, progress and learning experiences. Discussed ways to improve as a team and as a program. Prepared new patient intake files, scanned and filed and sent to appropriate staff members of that client’s treatment team. Oriented clients facility operations. Provided a clean and safe environment for clients. Insured all clients are present for all groups, one-on-ones, meetings, topical healing, exercise and appointments.

Facilitated and supervised meetings, task and

educational groups for client

E D U C A T I O N

REBECCA WILLIAMS

c r e a t i v e b u s i n e s s m a v e n

WORK E X P E R I E N C E

2021-2022 Glass Door Salon -

Client Satisfaction Manager

2019-2020 Karen Radley Acura

Senior Service Advisor

Redesigned front desk and owner’s office decor/presentation and operating systems. Upgraded desktops and monitors adding a second monitor as well improving productivity and time management. Replaced old networking equipment with latest versions available, improving speed and security. Completely organized all documents and reports by creating a file system broken down by departments, then categories and color coded and alphabetized for easy navigation for all employees. Updated all documents as well as created new documents for appropriate record keeping and

communications. Trained and completed onboarding for all new front desk staff. Implemented new sales strategies to increase performance and profit without taking away from the owners vision and unique culture of the salon. Coordinated and maintained seven stylist’s schedules creating a more efficient waitlist for last minute cancellations to accommodate stylist and client’s. Greeted and checked in all clients creating an individualized experience and a safe place for them to relax and indulge in being pampered. Monitored all guest and stylist and provided extra assistance or hospitality based off of reading body language and facial expressions and being aware of stylist needs and times and clients expectations.

Played an instrumental role in increasing customer satisfaction ratings from 86% to 97% becoming above satisfactory. Managed my own work in process, providing all clients with complete, accurate written cost estimates, outlining service options and benefits in an easy to understand manner. Managed all incoming telephone calls, emails and text while taking care of clients in the service lane maintaining a positive, upbeat attitude. Monitored special order parts and assured all clients were contacted and scheduled for repairs. Managed and arranged loaner vehicles for warranty or lengthy repairs preventing any further inconveniences. Wrote up client concerns by listening and asking questions to help mechanics properly diagnose concern punctually and effectively. Focused sales and service efforts on explaining ways customers could extend the life of the vehicle through required and preventive maintenance. Offered information on other repair services, warranties, or life-time options to increase revenue.

Documented detailed records of any work

performed or needed increasing opportunity for

sales for future visits. Efficient in all duties in a fast pace environment, managing about 25 to 30

vehicle repair orders a day.

2019 Avail Vapor

General Sales Manager

Excelled quickly, consistently produced record

breaking numbers at Woodbridge location. Within

the first month I was hired, we exceeded our monthly sales goals for the first time in four years.

Brainstormed and discussed weekly new innovative

opportunities to grow and become better as a team

and individually. Coached and built my employees

up with encouragement and created monthly

competitions for motivational purposes and to create a more lively environment improving the client

experience and work environment. Turned around a

non-producing location into a high performing store increasing sales, ADS and UPT by 72%. Resulting in consistent daily, weekly and monthly Qatar+store

goals being met and bonus being achieved.

Reorganized the entire sales floor, stockroom and

office files to properly manage inventory and

supplies, preventing shrinkage. Trained all current staff and new hires implementing all store and

company policies and procedures for successful

employee performance and customer experience.

Successfully brainstormed new creative ways to

increase volume and revenue by thinking outside the box and advocating for store needs to the

management team and headquarters.

Communicated effectively with the district manager sharing innovative ideas to make improvements

company wide. Maintained a fully staffed store by

recruiting individuals who were qualified, good fit for the store environment and believed in the

Company's mission. Created a positive work

atmosphere for employees to work and customers to

shop.

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