Dannette Weldon

**** ********* *****

Silsbee, Texas 77656

Cell: 409-***-****

ad0k8r@r.postjobfree.com

● Motivated individual with 15+ years of customer service and management experience in the

sales market. Skilled at prioritizing customer needs and obtaining company goals.

● Effectively builds loyalty and long-term relationships with customers while achieving team

sales targets.

● Prospecting and cold calling

● Strong interpersonal skills

● Relationship selling

● Customer-oriented

● Formulating quotes

● Strong communicator

● Skilled multi-tasker

● Exceptional customer service skills

● Proficient in Quickbooks and Microsoft Office software Career History

September 2019 to April 2023

Modern Concrete & Materials, LLC.

Beaumont, TX

Office/ Accounting Manager

Developed and maintained systems to ensure Point of Sale and financial software, QuickBooks, were accurate, reliable and that data tied to each other. Created spreadsheets to maintain daily inventory, inventory costs and to expense monthly material usage. Handled monthly closeout reports such as multiple Bank Account Reconciliations, Sales Tax Reports and Reporting to the State Comptroller, Balance Sheets and Income Statements. Assisted the CPA firm with quarterly financials as well as end of the year financials. Provided accurate financial data and recommendations based on monthly reports to help set realistic sales and b udget goals monthly. Managed and oversaw the daily accounting staff to ensure that billing, collections, and accounts payable were kept current. Prepared weekly accounts payable reports and processed payments upon approval of management. Responsible for preparing daily deposits and ensuring that they were deposited in a timely manner. Oversaw company benefits and ensured that our employees had competitive and affordable health, dental, vision and life insurance options as well as established a company 401k plan. Managed and coordinated with a third party safety firm all the company fleet inspections, registrations and permits as well ensuring that our fleet and drivers met FMCSA regulations. Reported directly to the president of the company and handled various projects. Helped facilitate a smooth transition during a company acquisition in late 2022. Maintained friendly and professional customer interactions as well as internal relationships. June 2016 to September 2019

Southeast Texas Endodontics

Beaumont, TX

Front Office

Performed a number of duties, including greeting and scheduling patients and visitors. Answered and routed calls. Handled insurance verification, built insurance plans using MOGO software and submitted insurance claims. Handled patients' questions regarding insurance claims & helped resolve issues with insurance claims. Contacted patients to remind them of appointments a day ahead. Created a treatment plan that was specific to each patient, went over payment options and documented treatments. Handled payment transactions and audited patient charts. Created a comfortable, friendly atmosphere. March 2014 to June 2016

Modern Developments LLC.

Lumberton, TX

Owner/ Construction Helper

Consulted with clients to determine design and budget for residential and small commercial remodeling. Assisted throughout all phases of remodeling, such as demolition of existing materials, general installation of plumbing, electrical, flooring, carpentry and roofing materials. Used a variety of tools including drills and impacts, wet saws/ tile saw, hand tools, nail guns. Handled accounting duties such as job costing reports, accounts payable, accounts receivables, as well as invoicing. Helped create satisfied clients throughout remodel.

August 2013 to January 2014

Industrial Power and Rubber Inc.

Orange, TX

Outside Sales

Scheduled an average of 35 appointments per week. Grew customer base from 1 major account to 2 major accounts and 20 small to medium accounts in five months. Wrote, proofed and edited sales proposals and correspondence. Addressed customer questions and concerns regarding products, prices and availability. Answered customers' questions about product prices, availability, uses and credit terms. Delivered exceptional account service to strengthen customer loyalty. Gathered relevant materials for bid processes and coordinated bidding and contract approval. December 2012 to July 2013

Dual Service Welding and Industrial Supply

Bridge City, TX

Outside Sales

Scheduled an average of 40-45 appointments per week. Upsold add-on services to existing customers, generating incremental revenue. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Wrote, proofed and edited sales proposals and correspondence. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Established 7 new accounts in only 4 months through successful client development.

March 2010 to December 2012

DXP Enterprises Inc.

Beaumont, TX

Customer Service Manager

Generated monthly and annual sales reports. Created and directed sales team training and development programs. Managed a branch of 5 sales staff members, 3 service mechanics and 3 warehouse staff. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. January 2009 to February 2010

New Business Development

Managed sales transactions with a revenue stream of $50-70K monthly. Identified prospective customers using lead generating methods and performing an average of 10 cold calls per week. Responsible for implementing all business-building and relationship-building expectations with new accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

February 2007 to January 2009

Customer Service Representative

Fielded an average of 30-40 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Processed up to 50 customer orders per day. Tracked down sources of special products and services to meet customer’s special needs. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.

Education

2011- Texas A&M University 1997- Ridgeview High School College Station, TX Bakersfield, CA

References available upon request

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