Customer Service Social Worker

Shanyla Pearson 240-***-**** *******.*********@*****.***

Career Objective

To obtain a position as a social worker in Washington, DC to help aid children and adults in low-income areas.

Certification

American Hotel and Lodging Educational Institute (AHLEI) Guest Service GOLD “Making Connections” Certification - June 2018

Experience

NOVEMBER 2022- MAY 2023

Ultimate Scholastic Staffing Solution, Dover DE- Substitute Teacher

● Prepare for the classes by pre-reading lesson plans and directions left by absent teacher;

● Manage and appreciate students assigned to one’s classes that day;

● Fill out a reflection within 24 hours of substitute duty;

● Be informed about and practice the school’s discipline policies and procedures;

● Read and carry out duties and school policies listed in the Faculty Handbook;

● Support and enforce the School's Anti-Bullying Policy;

● Hold oneself to the same standards to which one holds students. AUGUST 2020- NOVEMBER 2022

DELAWARE STATE UNIVERSITY, Dover DE- CALL CENTER AGENT

● Obtains client information by answering telephone calls; interviewing clients; verifying information.

● Determines eligibility by comparing client information to requirements.

● Establishes policies by entering client information; confirming pricing.

● Informs clients by explaining procedures; answering questions; providing information.

● Maintains communication equipment by reporting problems.

● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

● Updates job knowledge by studying new product descriptions; participating in educational opportunities.

● Accomplishes sales and organization mission by completing related results as needed. AUGUST 2021- JANUARY 2023

WELLNESS RECREATION, DE - Front Desk / Building Supervisor

● Provides security and control to the front door and retail area of the facility.

● Enthusiastically greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.

● Monitor check-ins to identify delinquent accounts.

● Register all guests into the gym using proper registration procedures.

● Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.

Education

AUGUST 2017 – MAY 2020

The Academy of Hospitality and Tourism at Ballou Senior High School Washington DC Developed projects to provide travel, customer service, and marketing proposals for clients in DC:

● High school vacation package (Orlando Florida)

● Customer service consultation (Hooters, Downtown DC)

● New attraction marketing proposal (Rise & Grind, DC food & emerging artist festival)Awards

● National Juniors Honors Society (2016 - 2017)

● Secretary in Student Government (2016 - 2017, 2017 - 2018)

● NAFTrack Customer Service Certification (2019)

AUGUST 2020 – Present

Delaware State University Dover, DE

Full tuition scholarship.

Studying social work to become a licensed social worker for low in families and troubled teens.

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