Customer Service Call Center
Resume:
Melissa McDonough
LPN
Scranton, PA
************@*****.***
Authorized to work in the US for any employer
Work Experience
LPN
PrimeMed - Moosic, PA
June 2018 to August 2019
Triage calls for a busy internal medicine practice. Direct lesion between patient and physician. Administration of vaccines take blood pressures & blood glucose monitoring when necessary LPN
Elan Gardens
April 2016 to December 2016
Pass medication
Patient assessment
Vital signs
Report to RN and MD if patients condition has changed and execute orders given LPN
Hospice of the Sacred Heart
November 2010 to October 2015
Registrar
Geisinger Community Medical Center
January 2001 to June 2010
Registering ER, in & out patients for admission & out patient testing & treatment. Verify insurances. Schedule tests.
Supervisor experience
Assistant Manager/Customer Service Manager (CSM)
Notify MD - Moosic, PA
November 1995 to December 2000
• Answer after hours calls for more than 2500 doctors all over the US
• Manage call center staff
• Work closely with the office staff and management and the physicians themselves.
• Constructing each account and each Dr's preferences
• Hiring staff
• Working closely within call center
• Evaluating employees
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints
• Interacted with customers through live chat
Education
High school diploma
Scranton Central - Scranton, PA
September 1987 to June 1991
LPN
Career Technical Center of Lackawanna County
Nursing Licenses
PN
Expires: June 2022
State: PA
Skills
• Attention to detail. Work well with others. Very reliable (10+ years)
• LPN (10+ years)
• LVN
• Home Health
• Time Management (6 years)
• Medical Scheduling (3 years)
• Medical Terminology (10+ years)
• EMR Systems (3 years)
• Nursing (10+ years)
• Medication Administration (10+ years)
• Hospice Care (5 years)
• Vital Signs (10+ years)
• Tube Feeding (9 years)
• Critical Care Experience
• Sanitation (10+ years)
• Teaching (9 years)
• Basic math (10+ years)
• English (10+ years)
• Medical office experience (3 years)
• Nursing home experience (10+ years)
• Customer service (10+ years)
• Triage (10+ years)
• Experience Administering Injections (10+ years)
• Patient Care (10+ years)
• Documentation review (10+ years)
• Acute care (10+ years)
• Epic (2 years)
• Supervising Experience (10+ years)
• Medical Records
• Employee evaluation (6 years)
• Caregiving (10+ years)
• Home Care
• Managed Care
• Insurance Verification (10+ years)
• Management (10+ years)
• Venipuncture
• Hospital Experience
• Public health
• Public health
• Microsoft Excel
• Employee Orientation
• Computer Skills
• Typing
• Windows
• Motivational interviewing
• Crisis Intervention
• Anatomy Knowledge
• Case Management
Certifications and Licenses
Licensed Practical Nurse
June 2010 to June 2022
Licensed in the state of Pennsylvania Board of Nursing LPN
LPN
November 2008 to March 2010
Assessments
Patient-focused care — Proficient
December 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate