Dear Hiring Manager:

I read with great interest your job posting for the Director of Human Resources.

I have over 10 years of seasoned, hands-on experience delivering excellence in Human Resources services to key stakeholders in a not for profit environment. I have trained Department managers in key areas of employee engagement and Best Places to Work. I have created effective employment polices and procedure. I have implemented safety and wellness programs which greatly lowered absenteeism and saved cost.

I bring a passion for low income housing, social service and community development, having many years working with all levels of staff in a diverse collaborative social agency work. I understand the needs of the not for profit workers and see my role as subject matter expert and customer service provider of HR expertise to the agency. What sets me apart is my transparent, collaborative and service-oriented approach; endeavoring to maintain a very hands-on presence among the workforce. This has served to transform the HR Department into a trusted and sought-out ally and partner with organization leaders. I am fluent in Spanish and understand the needs of a diverse client population and staff.

I sincerely appreciate you taking the time to review my resume and would be excited to further discuss how my experience, interests and credentials might add value to your organization. If you have any questions or would like to set up a time to talk further, I would welcome your call at 425-***-**** or a return email at ad0k3u@r.postjobfree.com.

P.S. I’m an avid LinkedIn user too, so please don’t hesitate to visit my Linkedin profile at: http://www.linkedin.com/in/tfast if you would like additional information about my background, including a number of endorsements from previous staff.

Todd Fast

Todd H. Fast, SPHR

425-***-**** • ad0k3u@r.postjobfree.com

Human Resources Professional with 12+ years of innovative, hands-on non-profit HR experience including Housing and I.T -- Led Human Resource processes of engagement, training, employee development, benefits management; management/employee relations; recruitment, Best Places to Work initiative. customer service, employee recognition programs, and legal compliance.

Key qualifications include:

• SPHR certification in HR management

• Certified Facilitator with Development Dimensions International (DDI)

• Facilitation of change management strategies in diverse workgroups

• Employment law and training

• Frequent trainer and public speaker on diversity, harassment prevention, and conflict resolution

• Experience developing innovative employee reward, retention, and recruitment strategies

• HR policy/procedure implementation and enforcement

• Employee benefits, corporate wellness, and retirement plan administration

• Fluent in Spanish and extremely experienced at working with Hispanic employees

EMPLOYMENT HISTORY

Director of HR and Administration – Housing Hope – 5/2012 present

Responsible for all HR and Administrative functions in this social service, homeless housing organization

• Implemented employee engagement initiatives that served to improve service delivery to clients

• Facilitated and present management training programs for upper level managers that served to provide a “common language” among directors for effective employee empowerment

• Implemented a Safety and Health Committee that incorporated staff from across the organization to improve safety and wellness organization wide.

Partnered with consultants to upgrade the current I.T. network

Developed and implemented a new employee handbook

Facilitated effective compensation strategies in a collaboration with upper management

Implemented Harassment Prevention training

Implemented a collaborative performance appraisal system using Appreciative Inquiry

Human Resources Contractor/Consultant– 9/2009 to 5/2012

Strategic business partner with individuals and Corporations, assisting them with human resource issues and wellness initiatives that deliver profitability, employee engagement and lowered absenteeism

Contractor with HRNovations -- working alongside the HR Business Partners to conduct

investigations into harassment, discrimination, workplace violence and other HR matters.

HR Business Partner with Lake Washington Human Resources Association (Chapter Board Member). Assisted with implementation of an initiative for measuring innovation in the workplace with a CEO survey.

Accomplished Leader with Weightwatchers International partnering with Corporations to deliver wellness initiatives. Key customers: Russell Investments; Everett Public Schools; University of Washington

Consulted with Seattle Jobs initiative for Job Training and Development workshops.

Consulted with Seattle Community College assisting with interviewing and job placement coaching.

Consulted with Bellevue Community College with interview techniques and HR practices.

Consulted with local non profits for effective performance and discipline techniques.

Human Resources Manager – Providence Health Systems (8/2006-9/2009)

HR Business Partner for all areas of HR functions in this multi-site large regional hospital, which employs over 3500 workers in 75 Departments

• Human Resource Business Partner for 16 diverse and challenging Client Departments (800-1000 employees), assisting them with training, contract interpretation, employee engagement, benefits, and employee law, resulting in decreased grievances and enhanced employee and management productivity.

• Chaired strategic initiatives for Retention and Recruitment that served to reduce our turnover company-wide from 16% to 12 % over one year.

• Partnered to design and implement an internal HR Customer Satisfaction survey for client departments, which served to improved HR services through direct Client Department feedback.

• Facilitated leadership retreats for developing high performance teams which successfully assisted Managers in difficult transitions such as mergers of Departments, and “branding” of Department services.

• Partnered with Client Department to develop Organizational Transitions Training for Managers to successfully assist them move into EMR (Electronic Medical Records).

• Partnered with the Medical Records Division to develop a Telecommuter policy that met employee and management expectations and enhanced the overall work experience for affected employees.

• Partnered with Organization Development to implement an Employee Engagement Survey and followed up with Client Departments as they developed plans for improvement. This effective HR Partnership assisted the Departments in enhancing their delivery of patient care.

• As a DDI facilitator, delivered classes on Leadership Essentials, Coaching for Success, Coaching for Improvement, Managing Performance Problems, Leading Successful Teams, Reaching Agreement and Resolving Conflict. These classes all received high ratings from managers, stating that they were highly instrumental in their day to day interactions with employees.

• Helped write, develop and implement a new Absence and Lateness Control Policy which served to reduce absenteeism while complying with applicable leave laws.

• Conducted one on one coaching for managers with difficult employee issues such as absenteeism, low productivity, workplace conflict, low morale and assisted with transitions for employees who failed to meet expectations.

• Successfully conducted harassment and EEOC investigations resulting in 100% positive outcomes for the Hospital.

• Chaired the Hospital Safety Committee and was instrumental in developing the “Safety Bee” philosophy and logo which served to make safety awareness “fun” while reducing incidents of injuries.

Director of Human Resources: Seattle’s Union Gospel Mission (9/1988-8/2006)

Progressive career managing HR, operations, and other associated business functions for this $12 million relief and assistance agency employing 250 workers in eight facilities around Seattle. Budget authority of $500,000.

• Acted as in-house counsel to avoid legal exposure and avoid employment lawsuits through effective program and personal counsel; Managed EEOC investigations with 100% positive outcomes in employer favor.

• Designed and implemented a Customer Service Program to improve customer responsiveness measuring over 4.5 on a 5 point scale after one year (2005).

• Saved $70,000 in Workers Compensation claims through implementation of effective safety program.

• Created new employee orientation procedures and followed up to ensure procedures were successfully practiced; these new guidelines increased employee engagement, as measured by internal workplace survey.

• Improved productivity via employee empowerment training for both Team Leaders and Team Members.

• Increased Customer Service and Management satisfaction through training, success potential identification and development, and executive development and succession planning.

• Trained over 200 staff, including Executives, through stand-up direct and train-the-trainer sessions focused on the areas of Safety, Interpersonal skills, Conflict Resolution, and Wellness.

• Improved workplace morale, as indicated in Best Places to Work survey and internal online surveys.

• Avoided legal exposure and significantly lowered insurance risks/premiums through an in-house training on Anti-harassment, Email Usage, Driver training, and Customer service.

• Designed and implemented a company-wide Customer Service initiative that included employee focus groups and upper-management process ownership.

• Developed a company-wide quarterly performance appraisal system that produced verifiable business results through measurement of management progress on Team Development.

EDUCATION & PROFESSIONAL CERTIFICATIONS

SPHR Certification, Society of Human Resource Management

Advanced Studies in Mexico and Europe (Spain);

California State College, Fullerton, CA (B.A.)

Development Dimension International Certification

Managing Organizational Transition Certification (Bridges)

Excellent computer skills including MS Word, PowerPoint, Excel, Outlook, Lawson and Kronos

VOLUNTEER

Lake Washington Human Resources Assoc (LWHRA) Chapter Board Member

CEO Survey Committee (LWHRA)

Powerful Schools (Seattle School District)

Rotary Club President

Everett Neighborhood Association President

Rotary First Harvest

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