Customer Service Assistant Manager
Resume:
EXPERIENCE
Assistant Manager
May **** - Present Cermak Fresh Market, Aurora, Ilinois
Coached and mentored new employees on company policies and procedures.
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Communicated with clients to address questions, concerns and needs and provide quality customer service.
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Coordinated employee schedules according to staff
availability and processed time-off requests.
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Interviewed potential job candidates and made hiring recommendations to general manager.
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Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
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Assisted with new employee training and conducted
performance reviews to track overall progress.
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Organized company merchandise and displays to increase brand awareness and product sales.
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EDUCATION
Bachelor Of Arts (B.A.) In Clinical Psychology
June 2018
UVM, Aguasclientes, Mexico
SKILLS
• Staff Supervision
• Money Handling
• Team Motivation
• Hiring and Training
• Customer Service and Satisfaction
• Property Tours
LANGUAGES
CONTACT
*************@*****.***
aurora, IL 60505
CAREER OBJECTIVE
Highly organized Assistant Manager
skilled in leading teams, managing
daily operations and boosting
customer satisfaction. Achieved
success in increasing sales and
profits, resolving customer
complaints, and overseeing staff.
Committed to providing exceptional
customer service and operational
compliance. Thoughtful leader with
strong analytical and problem-
solving abilities to drive business
results. Have full ownership of
strategic thinking to identify and
capitalize on opportunities for
growth and efficiency. Keen ability to
analyze complex data and develop
effective solutions to problems.
Deliver symmetry with forward-
thinking organizations that strive for
meaningful impact.
KARLA GUTIERREZ
CUSTOMER SERVICE REPRESENTATIVE
Spanish
Native
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