Maugritta Haynes

IT Help Desk Administrator ad0k1u@r.postjobfree.com

1-876-***-****

www.linkedin.com/in/maugritta-h-8b2b7763

*** ********* ********, ********* ****, Clarendon, Jamaica

Experienced, hardworking, and reliable IT Specialist, focused on going above and beyond to support team and serve customers effectively. Equipped and able to adapt to fast-paced work environment and changing daily needs. With skills in customer service, collaborating with all members of the organization to achieve business success and continuity. Active in streamlining and improving processes, reporting methods, and providing analytic solutions. Technically proficient in Microsoft O365 suite, troubleshooting, network security, experienced with remote desktop applications, Windows/Mac OS, and help desk software.

Areas of Expertise

Interpersonal skills

Tech/Desktop Support

Project Management

Time Management

Customer Service & skills

Basic coding

Verbal and written skills

Strong Supervisory Skills

Procedure writer

Excellent negotiation skills

Career Experience

KINGSTON FREEPORT TERMINAL, Kingston, Jamaica 2020 - Present

IT Help Desk Administrator

First point of contact for user support and technical issues.

Manage and monitors help desk and help desk application users.

Manage Mobile phone distribution and repairs.

Hand pick by Chief Information Technology Officer to spare head ISO 9001:2015 standard project for the Information Technology department.

MINISTRY OF AGRICULTURE AND FISHERIES, Kingston, Jamaica 2019 - 2020

Data Control Supervisor

First point of contact for user support and technical issues.

Manage and monitors help desk and help desk application users.

Reviews the work of Data Entry Technicians for completeness and accuracy.

Establishes and maintains databases and computer files and produce reports according to specifications.

ORION INSURANCE BROKERS LIMITED • Kingston, Jamaica 2019 - 2019

Information Technology Assistant

Assistant to Systems Manager.

Liaison with Application Developer as it pertains to changes and additions needed for the company’s day to day operation.

Test and submit reports on functionality, errors and provide suggestions relating to new upgrades to the application.

Project assignment “implement a Call Centre application” which at completion should be linked to the current application being used.

KEY INSURANCE COMPANY LIMITED • Kingston, Jamaica 2016 - 2018

Senior System Administrator

Schedule and execute training with new employees.

Troubleshoot hardware issues with PCs, printers, scanners, etc.

Coordinate with team members to ensure precise and timely project completion.

Initiates database and server maintenance (repair, upgrade, restoration, and verification).

Liaison with third party companies as it pertains to negotiations and services to be rendered in manager’s absence.

KET INSURANCE COMPANY LIMITED • Kingston, Jamaica 2010 - 2014

Junior Property Underwriter & Systems Administrator

Process and distribute, new business, endorsements, and renewals transactions.

Trained new and existing staff.

Drafting and dispatching of Property Policy Documents.

Maintain and administer service to insurance database, file server and firewall.

Providing remote technical support to companies’ branch offices.

Managed website maintenance and updates and provide help desk support.

Worked with external project team to help implement and upgrade internal systems.

Education

ITIL® 4 Foundation

Axelos/PeopleCert - Online

Soft Certificate received.

Cisco CCNA 2011 - 2012

Stony Hill Heart Academy • Kingston, Jamaica

Local Certificates received.

Bachelor of Science in Computing and Information Technology 2004 - 2009

University of Technology, Jamaica • Kingston, Jamaica

Majored in Data Communications

References

Will be provided as per your request.

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