Professional Summary

I have over ** years' experience in the Technology industry that includes clients in Home, Business, Healthcare and Education space. I have managed projects from sales to implementation and support in areas including but not limited to: Security, Entertainment (home theater, lighting control, etc.), Telecom (VoIP), Wi-Fi, Broadband, LAN/WAN, MPLS/DIA, Networks and Cloud Computing products. Managing implementation of projects with various carriers. My ability to manage and adherence to details has made me successful at managing large projects with multiple sites and multiple products.

WORK HISTORY

IQ Wired

Denver, CO September 2022- September 2023

Project Manager

September 2022- September 2023

Responsible for the creation, coordination, and completion of projects. Plans, executes, monitors, controls and oversees all aspects of projects.

Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project with team members and stakeholders with weekly updates. Also be responsible for negotiating and managing any changes.

Reviews and audits orders from sales support to ensure correct paperwork and accuracy. Manages the return to sales process until a clean order package has been established.

Prepares order configurations for provisioning and installation teams.

Ensures all accountable parties meet agreed upon installation dates as required. Demonstrates the ability to set expectations for client, hold all parties accountable to the expectations, and address any inquiries that may arise throughout the install process.

Tracks and reviews vendor, field technicians, and other third-party deliverables.

Proactively manages change in project scope, identifies potential crises, conflict resolution, and devises contingency plans.

Drives resolution of installation issues and jeopardies to ensure services are generating revenue as quickly as possible.

Establishes, coordinates, and maintains excellent working relationships with co-workers, partners, and various levels of client department leadership.

Acts as the liaison between IQ Wired and client, serving as the client advocate and main point of contact.

Conducts project post-mortems and creates a recommendations report to identify successful and unsuccessful project elements.

Uses project management tools to effectively manage project progress and adjust work as required. SmartSheet, Excel, and RPM

Ability to multi-task and manage various project elements simultaneously.

Emersion Systems

Sydney, Australia May 2022 – September 2022

Technical Account Executive

May 2022- September- (Company restructure US launch)

Core responsibilities are to actively sell and market Emersion Products and Services to the existing and prospective client base. This will involve maintaining and growing the customer base and proactively hunting out new business opportunities through customer and industry research and networking.

To become a technical Product and Service subject matter expert for the Sales Team, to support them with Demos and Solutions in expanding the client base and knowledge of Emersion with existing customers.

Experience in technical sales to serve key Emersion accounts. You will work closely with the Product and Development Teams to scope and quote new solutions, and the Onboarding Team when sales have been made.

You will be measured on existing Customer Retention and Growth and in selling and promoting Emersion’s Solutions to new potential prospects (net new logos).

Independent and proactively engaging with existing clients to look for further ways to add value

Develop an understanding of the clients' businesses and how Emersion’s products fit into them

Become an expert in Emersion’s Solution and Development offerings, championing them to clients and suggesting additional products of value

Performing demonstrations of the Emersion platform and promoting Emersion’s solution offerings

Manage relationships and proactively resolve any client or vendor concerns

Be able to manage multiple client requests and schedules of work at any given time through effective time-management.

Be the first point of escalation to resolve any product or solution queries

Developing contacts and relationships with current and prospective clients and engaging in consultations to determine their needs.

Presenting suggestions of products and/or services to clients.

Negotiating, tracking, and maintaining records of the process from pitch to sale.

Working to reach or exceed established sales quotas.

Meeting and exceeding your sales targets for customer retention and growth

Finding and developing new market verticals

Researching organizations and individuals to find new opportunities.

Planning and providing feedback on new marketing initiatives with marketing team.

Contacting potential clients to establish rapport

Consulting to prospects and demonstrating business value and fit.

Ability to execute quotes, proposals, and presentations for prospects.

Tracking of all sales activities in Salesforce and Outreach

Quota based role shared among the sales team

Ensure successful follow through of the sales cycle by maintaining accurate activity and sales qualification to sales close information in Salesforce.

Bullseye Telecom

Southfield, MI November 2021 – May 2022

Project Manager Tier 2

November 2021- May 2022

Responsible for the creation, coordination, and completion of projects. Plans, executes, monitors, controls and oversees all aspects of projects.

Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project with team members and stakeholders. They will also be responsible for negotiating and managing any changes.

Reviews and audits orders from sales support to ensure correct paperwork and accuracy. Manages the return to sales process until a clean order package has been established.

Prepares order configurations for provisioning and installation teams. Ensures that documentation is free of errors.

Ensures all accountable parties meet agreed upon installation dates as required. Demonstrates the ability to set expectations for client, hold all parties accountable to the expectations, and address any inquiries that may arise throughout the install process.

Tracks and reviews vendor, field technicians, and other third-party deliverables.

Proactively manages change in project scope, identifies potential crises, conflict resolution, and devises contingency plans.

Drives resolution of installation issues and jeopardies to ensure services are generating revenue as quickly as possible.

Demonstrates proven problem-solving ability and holds BullsEye accountable to resolve issues in a timely manner.

Establishes, coordinates, and maintains excellent working relationships with co-workers, partners, and various levels of client department leadership.

Conducts welcome calls with clients and partners. Communicates all status and activities throughout the process.

Acts as the liaison between BullsEye and client, serving as the client advocate and main point of contact.

• Conducts project post-mortems and creates a recommendations report to identify successful and unsuccessful project elements.

Uses project management tools to effectively manage project progress and adjust work as required.

Ability to multi-task and manage various project elements simultaneously.

Resource Communications Group (RCG)

Franklin, TN November 2018 – November 2021

Implementations Manager

November 2018 – November 2021

Quality check of all orders being handed off by Account Team/Order Entry, ensure all contact information, general technical details, site information, etc is collected.

Engage Account Team, Engineering (RCG or Carrier), RCG Customer Account Support, and Client Stakeholders to ensure full understanding of order/client/project.

Create a timeline of milestones for all orders or project goals and KPI’s for both internal and external use.

Coordinate cadence calls with client and stakeholders as well as carriers, Vendors and associates to provide updates on project implementation and progression.

Update all internal and external tracking tools including but not limited to CRM, One Note, SharePoint, Smartsheet, Mercury and client portals.

Update all defined requirements associated with order or project to internal team (Customer Account Manager, Customer Account Support, Engineering, Order Manager).

Coordinate Order Completion hand off to Customer Account Support.

Participate and develop process improvement strategies for RCG internal and external processes.

Develop and implement role definition for Implementation Manager and Project Manager.

Coordinate, develop, and implement all documentation of processes and procedures for RCG Executive Leadership.

Koorsen Security Technology (KST)

Nashville, TN September 2018 – November 2018

Project Manager

September 2018 – November 2018

Plan, Schedule, organize, assign, direct and control all activities, either directly or through assigned personnel, to successfully perform installation projects for customers building systems such as intrusion, CCTV, Access Control, Nurse Call and other equipment installed by KST.

Work closely with the General Manager and Sales Team, recommending actions and changes to ensure the profitable expansion of the installation business.

Meet with the Sales team before a project begins to understand and implement the project to customer’s satisfaction and to review and understand the scopes of work provided by Sales. Provide necessary engineering, place orders for project specific materials to meet the project’s schedule, coordinate customer acceptance, training, close-out documents, and record drawings to meet customer expectations.

Maintain a strong working relationship with other KST departments.

Maintain and/or initiate a regular process of customer communication to ensure customer feedback and overall satisfaction on all installation projects.

Manage and Provide documentation for account files including correspondence, requests for information, and timeliness by adhering to company standards.

Develop and coach assigned team members through annual development planning and goal setting.

Ensure your team adheres to safety standards and all local and national codes.

Continuously review, analyze and recommend to the Branch General Manager changes and enhancements to improve operating efficiencies and business expansion.

Locate, interview and hire new team members to expand and replace personnel a needed and ensure team members are trained and equipped to exceed customer requirements.

Work closely with the Sales Team to advise them of potential new projects.

Review and approve hourly team member’s timesheets and submit to payroll weekly.

Solicit, negotiate, select, contract, and oversee subcontractors who complete specific pieces of the projects as needed.

Take actions to deal with the results of delays, bad weather, or other emergencies on construction sites.

Complete monthly billing reports timely and accurately.

Prepare for and attend monthly WIP meetings to discuss status, costs estimate, progress and profitability of all jobs.

Education Networks of America, Inc. (ENA)

Nashville, TN August 2015 – June 2018

Project Manager

October 2016 – June 2018 (laid off)

Responsible for the successful deployment of ENA service offerings to individual customers through final

installation. Specifically, VoIP (Voice over Internet Protocol), Broadband, LAN/WAN, Wi-Fi, and Cloud computing multi-site projects.

Schedules, coordinates, tracks, escalates and reports for all assigned implementation projects. Facilitates and negotiates with customers, vendors and all internal ENA teams to drive consistent and timely execution of project tasks and deliverables.

Manage the implementation of all ENA service offerings to ensure project deployments are completed on time, within budget, and with high customer satisfaction. Set/adjust priorities, resolve conflicts, communicate and coordinate to achieve completion objectives.

Document, track, and report on current and pending services installations.

Adhere to defined processes and procedures to ensure internal systems are updated timely and accurately such that all departments within the company will have the necessary data to perform their tasks in a timely and effective manner.

Conduct and document regular status updates with relevant vendors and customers in a frequency appropriate to the activity scope, timing, and impact. Contribute to periodic vendor reviews and exchanges to encourage and enable vendors to improve in their delivery and support to ENA.

Participate in continuous process improvement activities in the overall implementations arena. The scope of influence includes customers, vendors, and all ENA internal functions and teams.

Proposal Specialist

August 2015 - October 2016

Performs a variety of tasks encompassing RFP response organization and input, special project management, maintains internal content management systems, creates and maintains proposal graphics and content, and tracks pending and submitted responses. Collaborates with internal and external individuals and groups to facilitate and manage proposal responses and assigned projects.

Organize and distribute proposal documents to the assigned RFP response team members.

Oversee the coordination and preparation of RFP/proposal binders to match response outline and specifications.

Perform all document and proposal response management responsibilities.

Collaborate and organize with internal and external individuals to facilitate the completion and submission of professional, accurate, and exemplary competitive RFP responses.

Perform version control of documentation and manage multiple proposal production activities, including formatting, graphics development, assembly, and on time delivery ensuring consistency, accuracy, and quality of proposal deliverables.

Oversee printing and assembly of final RFP/proposal documents and exhibits.

Conduct quality control review of the final document, binder, and shipping materials.

Identify changes in ENA’s existing proposals and create, collaborate, implement, and/or redraft proposal materials to effectively describe and promote ENA and ENA products and services.

Demonstrate innovation through working with all internal teams to improve processes, proposals, and presentations relating to proposal responses and assigned projects.

Research and conduct special projects as assigned by the Vice President of Client Services and Proposal Manager.

Anthem/WellPoint: Amerigroup Tennessee

Nashville, TN December 2013 – August 2015

Clinical Quality Program Administrator

February 2015- August 2015

Overseeing the quality improvement activities/projects as outlined in the Quality Improvement (QI) work plan

Performs assessments to identify gaps in the enterprises quality and technology assessment processes and initiates actions to correct these gaps. Assures accuracy and completeness of input provided to internal and external QI committees and timely implementation of appropriate interventions.

Oversees the clinical quality improvement activities/projects to implement appropriate clinical interventions to improve the quality of care for members.

Assures compliance to Practice Guideline, Delegation and Continuity and Coordination of care Standards.

Maintains documentation of research programs to meet regulatory and accreditation standards.

Provides oversight to assure accurate and complete quantitative analysis of clinical data and presentation of results.

Administrative Assistant II

December 2013 – February 2015

Managing Meeting Schedules for Vice President of Quality and Assistant Vice President of Quality

Responsible for performing advanced, diversified and confidential administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices.

Manage administrative needs of 10+ office staff

Writes, maintains and routes confidential correspondence.

Procurement of office and shipping supplies and maintains relationship with 3rd party vendors

Prepares and tracks budgets. Compiles and distributes meeting minutes. Compiles information for reports, documents and proposals. Collates and assembles materials.

Implemented virtual documentation process

Prepares forms and reviews documentation for conformance with internal policies and procedures.

Utilizes various software packages such as spreadsheet, word processing, data base and graphics to produce high quality reports, presentations and documents. Researches, verifies and prepares reports. Creates and maintains databases.

Herring Technology

Nashville, TN July 2012 – October 2013

Director of Sales & Project Coordinator

Develop Marketing Plans for reaching new business. Continue to develop business partnerships

Direct sales strategies and implementations of sold projects

Manage technological projects from securing contract to completion

Develop Service Agreements and competitive proposals/quotes

Provide and maintain Vendor relationships to get the best technology to our customers

Networking for business to business sales. Customer Service

Assisted 3+ Project Managers for estimation, budget compliance, and project timelines

Vanderbilt Medical Group-Training & Organizational Development Office

Nashville, TN October 2011 – July 2012

Project Coordinator (position dissolved)

Responsible for serving as the liaison between the business and IT in translating complex business needs into application software.

Assisted 4+ Project Managers for estimation, budget compliance, and project timelines

Under direct supervision, coordinates and executes assigned activities as part of a project life cycle.

Helps ensure the timely completion of project tasks in line with project and enterprise objectives

Coordinates training to support the implementation of projects

Actively identifies and participates in training, education and development activities to improve skills, knowledge and performances to sustain and enhance professional development. Demonstrate good team building skills

Implemented and Managed Projects

Virtual Clinical Workstation

iPad in Outpatient clinical setting

I-Class Badge deployment with Proximity devices

Administrative Workstations conversions to Clinical Workstations

Vanderbilt Ingram Cancer Center-Clinical Trials Shared Resources

Nashville, TN September 2009 – October 2011

Clinical Trials Associate II

July 2010 – October 2011

Preparation of protocols, coordinating protocol for studies associated with Phase One, Thoracic, and Hematology/Bone Marrow Transplant teams (over 42 protocols and 274 patients)

Assist with the development and implementation of clinical research studies and programs

Assist in the compilation, verification and analysis of research data, samples, and/or specimens (following strict protocol and detailed instructions), Worked with site monitors and FDA Auditors for compliance

Maintaining accurate source documentation and appropriate forms as per protocol including participant records, study documentation; monitoring documentation for quality and accuracy.

Enter data from forms and source documents into databases and running reports as requested.

Assist with routine data verification and quality control, ensuring data integrity and consistency with prescribed study protocol, monitored over 42 Principle Investigative protocols

Conducting assessments of on-going studies; overseeing quality assurance on on-site on-going protocols; maintaining productive working relationships with study co-investigators where applicable

Conducting routine data analysis and interpretation using data analysis programs

Following established policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards

Laboratory Technician II: Bio-specimen Team

September 2009- July 2010

Manage laboratory bio-specimens for multiple clinical trial protocols

Develop processes and implement systems in the startup phase of clinical trial

Manage inventory and shipments of bio-specimens

Manage conflict resolution between staff

Provide organization to the team with support in processing samples

Setup, operation, and maintenance of research equipment/instruments

Analyze data in MS Excel and Oracle

EDUCATION

AUBURN UNIVERSITY AUBURN, AL

August 1994 - June 1998

BS Animal Sciences; Minor: Criminology

AUBURN UNIVERSITY AUBURN, AL

2002 - 2005 (no degree earned)

MS Meat Science & Muscle Biology

LIPSCOMB UNIVERSITY NASHVILLE, TN

2008 – 2009 (no degree earned)

MS Conflict Management

SKILLS

Proficient in project management software: SmartSheet, MS Project, BPM, and Remedy

Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, Access, SharePoint)

Proficient at multi-tasking, organization, and maintaining business integrity and networking

Proficient telephone and customer service skills

Proficient at learning things quickly and implementing new procedures for better efficiency

Proficient in several electronic research databases and statistical software including SAS and Oracle

PUBLICATIONS

Carcass and meat quality traits of pigs from the sixth generation of a genetic line selected for leanness and growth efficiency. Kerth, C.R., Jones, W.R., Nadarajah, K., Kuhlers, D.L., and Cagle, L.B . 2001. J. Anim. Sci. 79(Suppl. 2).

Relationship between muscle fiber type and pork quality traits of pigs selected for leanness and growth efficiency. Kerth, C.R., A.A. Helm, D.L. Kuhlers, L.B. Cagle, L.K. Blair-Kerth and W.R. Jones. 2001. J. Anim. Sci. 79(Suppl. 1):18.

Selection for lean growth efficiency in Duroc pigs influences pork quality S. M. Lonergan, E. Huff-Lonergan, L. J. Rowe, D. L. Kuhlers and S. B. Jungst J Anim Sci 2001. 79:2075-2085.

Antioxidant status affects color stability and tenderness of calcium chloride-injected Beef S. E. Harris, E. Huff-Lonergan, S. M. Lonergan, W. R. Jones and D. Rankins J Anim Sci 2001. 79:666-677.

Networking 101: Digital vs Analog, R. Graham, HDHometv Blog, March 2007. http:/hdhomes.typepad.com/hdhomes/2007/03/index.html

Getting Integrators in front of Builders, B. Grimes, Digital Home Magazine, March 2007

Women of WiNC, Newsletter, 2012

References Available Upon Request.

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