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Office Operations Customer Service

Location:
West Bloomfield, MI
Posted:
October 23, 2023

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Resume:

Neal Morrison

*** ********* ****

Waterford, Mi *8328

(248)790-1490c

***-***-*****

ad0k0l@r.postjobfree.com

OBJECTIVE Demonstrate leadership and ability to provide innovative processes, increased efficiency, and productivity. Highly effective in Payroll, Systems and Benefit coordination ensuring smooth and efficient payroll processes. Ability to create and manage critical task lists and ensure timely and accurate delivery of payroll and all related reporting. Manage the preparation, maintenance, processing, and auditing of the PeopleSoft payroll process. Highly effective trainer on all types of software. EXPERIENCE AAA

WHITE LAKE, MI

8/2020 Customer Service Agent

Responsible for learning various company guidelines, systems, and processes to become an effective Insurance Agent. While this position is primarily P&C insurance sales, the position also requires the ability to sell other products such as Membership, Life Insurance and Financial products. Performs other duties, as necessary. Licensed Health, Life, Property & Casualty.

US. GOVERNMENT 2020 CENSUS

TROY, MICHIGAN

2020 Operations Supervisor part-time

Assist in the management of office functions and day-to-day activities required to support field operations. The person in this position supervises clerks, oversees office operations, develops work schedules, oversees assignment preparation and tracking, conducts quality checks, does data entry, and oversees shipment activities. Used desktop or laptop computers or other electronic devices (such as smartphones and tablets) issued by the Census Bureau.

CONSULANT (VISION IT) PEOPLESOFT 9.2 HCM /PAYROLL SYSTEM DETROIT, MICHIGAN

2007 -2019

Provided support for payroll team members during the bi-weekly payroll process. Including all 3rd. party applications, that interface with payroll. Main liaison between the schools and central office to resolve all payroll errors before the time is submitted or approved. To ensure that all time entered follows all payroll tax law and collective bargaining agreements. While under the direction of the Payroll Director and Business Solutions I provided support of all PeopleSoft HCM applications.

ACHIEVEMENTS HIGHLIGHTS

• Over 12 years experience managing and supporting payroll projects using PeopleSoft HCM 9.2 for state largest school district Detroit Public Schools.

• Develop, initiate, maintain, and review policies and procedures for the general operation of the Payroll department.

• Strong Customer Service Skills, Problem Solving Skills and Critical and Analytical Thinking Ability

• Ownership of the entire lifecycle of projects (including initiation, planning, design, execution, monitoring, controlling and closure)

• Support Payroll team members with the compilation of and maintenance of high-level standard payroll procedures

• Responsible for reviewing, correcting, and executing pay data inputs and calculations in PeopleSoft.

• Guided and supported the Payroll team with month end and year end tasks from IT side.

• Supported the Payroll Director with monthly status reports.

• Managed the Payroll /HR PeopleSoft security changes PeopleSoft.

• Managed building new roles, assisting in architecture design, and testing.

• Managed the Frontline absence systems (security officer and administrator). Provided support for 120 schools during the payroll process. Managed the former system SubFinder for absence time reporting system.

• Uploaded substitute teacher time from Frontline to PeopleSoft. Reviewed audit reports bi- weekly and reported any findings to payroll for further investigation.

• Project Manager on PUM updates and tools for HCM. Provided test scripts and training.

• Worked directly with senor management on Payroll, HCM.

• Worked with the PeopleSoft process scheduler to ensure that all batch jobs processed successfully.

• Provided Training for all PeopleSoft users for payroll Time entry and Approval.

• Administrator for Districts LMS system using various authoring tools. (Captiva, UPK).

• Level 2 call Center support for all HCM issues

• Provided On boarding training for payroll for the district for new employees.

• Provided office 365 training for the district. Supported payroll using mail merge to generate letters for time reporting issues. Provided training to payroll department for all office 365 applications.

• Meet biweekly with payroll/HR to resolve problems and recommend solutions

• Updated payroll tables for new departments and security Officer for PeopleSoft HCM/Finance.

• Provided queries for all parts for the payroll process including garnishments, and deductions.

• Worked with HR, Finance and Payroll to ensure that all employees are paid correctly and in a timely manner.

• Performs various duties in Kronos that include setting up Timekeeper Access, historical edits, PTO balances and any other questions or concerns that associates have concerning their timecard.

H & R BLOCK SENIOR PROGRAMMER ANALYST (AS400)

DETROIT, MICHIGAN

1999 -2007

Provided support for client using the AS400 / RPG. Developed program for there financial applications and payroll systems.

ACHIEVEMENTS HIGHLIGHTS

• Maintained all back-office Systems.

• Developed programs in RPG ILE, RPG IV, Query, SQL, and CL for brokerage applications on the IBM AS400, programming involved 65% new development.

• Conducted user training on software applications for new security products developed.

• Served as Project Leader on applications that interface between H & R Block tax offices with H & R Block financial advisors.

• Strong Analytical skills, with the ability to evaluate information gathered from multiple sources during requirement analysis.

• Security officer for AS400.

• Provide training to user on all types of applications. EDUCATION 2000

ASSOCIATE INFORMATION SYTEMS

DETROIT COLLEGE, DEARBOR, MI

SKILLS &

INTERESTS

• ADP• PeopleSoft• Paychex• AS400 payroll• Excel • PowerPoint • SharePoint All office 365 District used applications (Visio, Teams, OneDrive, Class notebook.) Technical Skills: Proficient With Computers: Windows, Microsoft Office Word, Excel, Access SAP, ADP, Kronos.



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