Jian Du

Sr. Product / UX Designer • ** years of experience

● Irvine, CA 92618

● ad0jzz@r.postjobfree.com

● +1-949-***-****

● Linkedin.com/in/nickdu00

● https://jd00.my.canva.site

PROFESSIONAL EXPERIENCE

ByteDance Mountain View, CA and Beijing, China

Supervisor of Product Design, Lv4-2 2021-Present

● Led multi-functional 300-person design teams, including UX designers, Product designers, Design System designers, and researchers. Based on customer insights and business goals, created a high-quality team collaboration platform design of Lark, achieving double-index growth of user satisfaction and revenue beyond expectations

● Led Lark to achieve the All-In-One experience goal. Designed successful practices across time zones, languages, and businesses with ByteDance teams such as TikToc, Douyin, and CapCut. In 2022 and 2023, Lark's NPS (>90) and satisfaction (4.8) scores reached the highest ever

(approximately 160,000 people)

● Achieved Lark brand refresh and successfully designed a series of brand activities. Measured the new brand's influence by ARR and global customer growth, resulting in >150% growth in revenue and winning orders from more than 127 countries worldwide

● Launched a cutting-edge Design System and established a complete customer feedback and experience measurement system. More than 10,000 feedback and improvements are running on this system, covering all products of 22 product, design, and development categories Selected Project Experience

● Lark global design

- Breaking through the limitations of traditional localized design, through the new Design System, achieved successful practice in designing across 7 languages at the same time

- New design has won most of users, as measured by user satisfaction, has increased from 4.1 to 4.8, and Europe and North America increasing by 53%

- The prototype-driven design process allows the product to be launched faster, saving 30% of design investment, 6 months ahead of schedule

- The measurement system effectively ranked design optimization goals based on user feedback. After 2 months, feedback on international experience issues was reduced by 80%

● Lark business

- The design of Lark annual conference has won praise from the industry, and the guests' satisfaction with the design quality reached 4.7

- Lark airport advertising has become an industry benchmark and has covered airports in 12 major cities in China

Tencent Shenzhen, China

Sr. Product Design Director, Lv12 2017-2021

● Led a 70-person product design team, responsible for HealthCare, CyberSecurity, and AI product design. Mainly includes brand innovation design, product experience design, data visualization, commercial design and industry research

● Penrose project, led a 15-person team to design, develop and launch data visualization SaaS platform, and achieved successful practice in AI data prediction, industry processing, production, transportation digitization and data simulation

● Led a 30-person Industry design team for HealthCare, designed a new brand and design system for Tencent HealthCare, established medical service and information design standards for WeChat platform

Sr. UX Design Director, Lv11 2010-2017

● Design for CyberSecurity, including end-user security, firewall, content risk control, zero trust, etc. 30 kinds of security product designs for different target users, established industry design specifications and processes for Tencent Security

● Improved the experience of end-user security in the form of design prototype drive, DAU achieved a record high of 100 million, and Tencent Security ranked among the top three security brands in China

● Software and hardware design: Tencent’s diabetes detector, led a 5-person design team from start-up to commercialization. Sales that year exceeded 30 million RMB, making it Tencent’s best-selling hardware product to date

HCI Designer & UX Design Leader, Lv7 - Lv10 2006-2010

● UX designer of Tencent CDC, the first-generation chief designer of most of Tencent’s desktop products, including QQ Browser, Input Method, Video Player, QQ Show, QQ Space, and more

● Helped establish Tencent’s search design team and trained and recruited the first batch of designers. Together we established search design specifications and standards SKILLS

● Design

User Experience Design, Interaction Design, User Interface Design, Prototyping, Usability Research, User Testing, User journey Mapping, Web Design, Brand Design, Design System, Information Visualization, Data Visualization, AIGC

● Design Tools

Photoshop, Figma, Canva, Framer, Plotly, Dash, ProtoPie

● Technical Skills

Python, C++, SQL, Google Workspace apps, Amazon Web Services (AWS)

● Soft Skills

Project Management, Empathy, Effective communication skills, Self-driven and lifelong learning LANGUAGES

Fluent in English and Mandarin

EDUCATION

WUHAN ENGINEERING UNIVERSITY Wuhan, China

Bachelor of Engineering, Major in Software and hardware integrated design 1996-2000 CASE STUDY

CyberSecurity: Commercial Design

Empathy Design: Time Zone

Contact this candidate