Team Member Sales Floor
Resume:
VT
Viridriana Tena-Quezada
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent and hard-working ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Work History
Shift Smart - Merchandiser
Albuquerque, NM
05/2022 - Current
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
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Inspected merchandise for quality and arranged proper display location on floor.
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Completed efficient store resets to prepare store for special promotions and seasonal updates.
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Established strong vendor relationships to maintain and support business.
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Updated pricing and signage to complete product displays and educate customers.
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● Verified products appeared at correct locations in proper quantities. Enhanced overall store appearance by applying careful consideration to product and display locations.
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Arranged consistent shelves, bins and racks at Number locations by following established planograms.
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● Organized store merchandise racks by size, style and color.
● Developed merchandising strategy to efficiently move overstock.
● Pre-assembled containers to be easily selected by packing associates. Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
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● Moved and lifted heavy loads of merchandise using Type equipment.
● Moved cardboard, plastic ties and other debris from unboxing to trash. Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
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● Followed orders precisely for correct items, sizes and quantities. **************@*****.***
Rio Rancho, NM 87124
Skills
● Cleaning
● Materials Loading
● Truck unloading
● Restocking skills
● Multitasking Abilities
● Dependable and Responsible
● Flexible and Adaptable
● Attention to Detail
● Critical Thinking
● Organization and Time Management
● Production support
● Equipment Maintenance
● Decision Making
Education
05/2004
Highland Highschool
Albuquerque, NM
Graduated with honors
People Ready - General Labor Worker
Albuquerque, NM
11/2020 - Current
Used critical thinking to break down problems, evaluate solutions and make decisions.
Little Ceasers Pizza - Shift Manager
Los Lunas, NM
05/2017 - 05/2020
● Kept work areas neat, clean and free from debris. Labeled products, rotated stock and fronted merchandise for appealing display.
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Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
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Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
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● Developed plan-o-grams and layouts that maximized sales.
● Maintained and repaired facilities, equipment and tools. Loaded, unloaded and moved material to and from storage and production areas.
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Used measuring tools such as gauges and tape measure to identify conforming parts during production.
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● Performed general housekeeping and cleaning tasks.
● Restocked items on shelves and bins to keep inventory available. Adhered to company policies, safety procedures and performance standards.
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Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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● Carried out day-to-day duties accurately and efficiently.
● Trained and mentored new employees to maximize team performance.
● Excelled in every store position and regularly backed up front-line staff. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
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Trained back-up associates and led crew members in managing operations of storefront.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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Cooperated with coworkers to improve customer experience and manage storefront.
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Kept employees operating productively and working on task to meet business and customer needs.
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Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
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Checked building to confirm maintenance and cleaning met code and regulations.
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Exercised composure under pressure and in escalated customer service scenarios.
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Mc Donalds - Back Drive Cashier
Belen, NM
05/2016 - 02/2017
Res Care New Mexico - Residential Instructor
Los Lunas, NM
03/2005 - 06/2009
Supervised employees and oversaw quality compliance with company standards for food and services.
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Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
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Adhered to company standards and compliance requirements for operations and cleanliness of areas.
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● Tracked receipts, employee hours and inventory movements. Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
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Understood restaurant menu, limited-time offers and promotions to answer guest questions.
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Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
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Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
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● Balanced cash drawer at beginning and close of shift.
● Operated cash register to record transactions accurately and efficiently.
● Used POS system to enter orders, process payments and issue receipts. Interacted professionally through clear communication with customers to promote positive patron experiences.
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● Learned duties for various positions and provided backup at key times. Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
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Developed exemplary training programs for team members, which were informative and educational.
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Increased educational expertise and knowledge by participating in instructor-oriented workshops.
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● Created and developed lesson plans to meet students' academic needs. Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
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Managed caseload of Number students with mental illness and intellectual or physical disabilities.
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