Brandi Harris

Yuba City, California United States

ad0jzt@r.postjobfree.com 916-***-****

OBJECTIVE

Looking for the opportunity to contribute to a company with the customer service and managerial skills I possess. I believe that my skill set will help benefit any company in my abilities to problem solve, provide leadership, organize, analyze, and quickly grasp new ideas and apply those concepts.

WORK EXPERIENCE

Assistant Store Manager

February 2003 - August 2007

Blockbuster Video Orangevale, California

Retail

Responsible for all aspects of running the store daily by performing in a supervisory capacity for 7-15 employees. Duties included identifying staff needs and providing their training, safe work environment, timekeeping, plan and direct all work allocation, inventory ordering within budget parameters, money handling and accounting, customer service, resolving customer complaints, shift scheduling, policy making and team/store statistics. Also responsible for working as Customer Service Rep when necessary.

Customer Service Representative

April 1999 – February 2003

Blockbuster Video Fair Oaks, California

Retail

Duties included providing excellent customer service to both in-store and telephone customers in positive and hostile situations by using my own judgment without direct supervision. Required to use proper telephone etiquette, internal computer systems, plan, organize and complete weekly priority in-store promotions within assigned deadlines. Responsible for working in a team environment by completing tasks with speed and punctuation, spelling and vocabulary. Apply company policies and procedures and follow-up with supervision as needed.

Hostess/Waitress

December 1997 - January 1999

Margie's Diner Monterey, California

Restaurant/Food Services

Duties include greeting incoming customers in a timely manner. Responding to customer needs as related to position requirements. Responsible for proper money handling and balancing. Upkeep of front counter and wait area as required by Cal OSHA standards.

EDUCATION

Some College Coursework Completed,

August 1997 - January 1999

Hartnell Jr. College Salinas, California

majored in liberal studies.

SKILLS

Microsoft Word Processing

Intermediate

fax machine

Expert

Cash Handling

Expert

Handling multiple customers Expert

Multitasking Expert

Customer Service Expert

Contact this candidate