ZAQUAN OWENS

484-***-****

ad0jz4@r.postjobfree.com

SUMMARY:

Motivated IT Support Specialist graduate with experience in computer repair and diagnostics, customer service, automotive repair, and construction engineering industry. Military Veteran with professional values including strong written and verbal communication, leadership, teamwork, and professionalism. Seeking a challenging opportunity where I can apply my skills, experiences, and education to make valuable contributions to a team.

EDUCATION:

McCann School of Business and Technology, Allentown, PA Associate in Specialized Technology, IT Support Specialist Graduation: March 2023 Completed Coursework: PC Hardware and Software; PC Operating Systems; Networking Concepts I

& II; Desktop Support; Desktop Configuration; Application and Database Concepts; Server Administration I & II; Customer Service and Help Desk Concepts Externship: IntegraOne

● Completed 150 Hours of on-site training in a technical repair facility

● Repaired and diagnosed software and hardware issues on laptops, computers, and printers

● Devices were repaired on site and then were deployed back to their sites which included multiple school districts in the Lehigh Valley and surrounding area. WORK EXPERIENCED

Auto Technician, BROWN DAUB JEEP - Easton, PA January 2018 - September 2019

● Performed work outlined on maintenance and repair orders to ensure customer satisfaction.

● Diagnosed cause of any malfunction and made repairs in a timely manner.

● Provided labor and time estimates for additional automotive repairs.

● Explained mechanical problems to Service Advisors and vehicle owners in a non-technical manner.

● Performed vehicle inspections, basic maintenance, minor repairs, and documenting repairs.

● Inspected and test-drive new vehicles to ensure that all features function properly.

● Installed Mopar accessories on new vehicles as specified by the customer or deal. Vehicle Service Attendant, AVIS BUDGET RENTAL CARS August 2017 - March 2019

● Interacted with the customers of the service center and understanding the issues pertaining to their vehicles.

● Inspected vehicles, recommended solutions and offered suggestions regarding the repairs.

● Provided customer feedback and suggestions for improvements to the supervising manager. PSE Mail Processing Clerk, UNITED STATES POSTAL SERVICE August 2016 - April 2017

● Loaded postal trucks and made sure to pack parcels in delivery route order.

● Loaded and operated machinery for mail processing, sorting and canceling.

● Sorted and organized mail to be delivered.

● Unloaded mail trucks after they complete their routes.

● Checked items' addresses to make sure they are legible and correct.

● Weighed parcels to determine what the postage costs. U.S Army Construction Engineer February 2004 - June 2016

● Laid concrete, built batter boards, and placed reinforced steel.

● Examined buildings and project specifications to determine measurements and dimensions. Calculated accurate material estimates for over 30 projects.

● Read and interpreted drawings, plans, and specifications to determine layout and identify types and quantities of materials required.

● Assisted in the installation and repair of pipe systems, plumbing fixtures, and equipment; installs, tests, troubleshoots, and repairs pipe systems for water, air, oil, gas and sewage.

● Deployed two times to Iraq and two times to Afghanistan for a total of 42 months.

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