JB JORDAN BROWN

ad0jyk@r.postjobfree.com 281-***-**** La Marque, TX 77568

Online Digital Resume

PROFESSIONAL

SUMMARY

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. High-energy with natural marketing and relationship-building talents. Plan and execute polished events and on-site promotions for clients. Promote products and services effectively via multiple social media platforms. Energetic Brand Ambassador with 11 years of experience successfully promoting products. Expert at drawing large crowds, explaining product benefits and using strategic selling tactics to increase revenue. Skilled in public speaking, brand development, brand marketing and customer interaction.

ACCOMPLISHME

NTS

Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing.

Supervised team of [Number] staff members.

SKILLS Sales and Promotions

Computer Proficiency and

Microsoft Office

Corrective Actions

Building Customer Relationships

and Loyalty

Engaging with Diverse

Customers

Sales Records Management

Contract Development and

Management

Staff Supervision

Employee Coaching and

Motivation

Performance Tracking and

Evaluations

Business Correspondence

Researching Competitors

Answering Customer Questions

Delivery Arrangements

Online Systems

Special Orders

Credit Card Applications

Merchandising

Goal-Driven

Data and Trend Forecasting

Customer Service

Staff Management

Contest Planning

Display Set Up and

Arrangement

Dependable and Cooperative

Customer Demographics

Social Orientation

Promotions and Marketing

Strategies

Taking Cues and Direction

Music History

Audience Engagement

Music Composition

WORK HISTORY Retail Sales Associate Costco - Houston, TX 05/2011 - CURRENT Greeted customers and helped with product questions, selections and purchases.

Helped customers complete purchases, locate items and join reward programs.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Maintained clean sales floor and straightened and faced merchandise.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Answered questions about store policies and addressed customer concerns.

Used POS system to process sales, returns, online orders and gift card activations.

Informed customers of current store promotions to encourage additional sales purchases.

Balanced and organized cash register by handling cash, counting change and storing coupons.

Issued receipts and processed refunds, credits or exchanges. Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Supported loss prevention goals by monitoring shopper behavior. Spoke to customers in native language to increase loyalty and establish relationships.

Logged reports, expenses, receipts and sales documents into digital database.

Supervisor Costco - Willowbrook, TX 05/2011 - CURRENT Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives and communication goals.

Set overall vision and provided team leadership.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications. EDUCATION University of Central Florida, Orlando, FL No Degree

Colonial High School, Orlando, FL 08/2010

High School Diploma

LANGUAGES Spanish

Professional Working

Japanese

Elementary

English

Native or Bilingual

MUSIC I make Beats on my Laptop I love to network and learn new Knowledge and would like to be heavy behind the music, i would love to be in the radio industry

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