Customer Service Data Analysis
Resume:
HILDA CUE
Woodland, CA **695
ad0jx6@r.postjobfree.com
SKILLS &
ABILITIES:
I am eager to contribute to team success; through hard work, paying attention to detail and excellent organizational skills. I have demonstrated a clear understanding of customer service, a motivation to learn, grow and excel within the company.
EXPERIENCE:
SHIPPING OFFICE COORDINATOR CORNERSTONE
JAN 2021 – Aug 2023
Excellent verbal and written communication skills and the ability to present information clearly and concisely.
Excellent organization and data analysis skills.
Quality Control
Ability to prepare reports that reflect findings and recommendation on strategic plans.
Customer-oriented mindset and excellent people skills.
Strong negotiation and leadership skills and the ability to lead others.
Proficiency with industry-standard computer packages such as Microsoft Excel, Word, Outlook and QuickBooks.
SUPERVISOR AT JOHN HONEYBEE
June 2016 — March 2020
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows to meet any daily demand.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications. Oversaw and optimized up to 8 - 40 workers at any given time, performing high-quality work.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed. Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Point of Service Dignity Health
June 2014 — Dec 2014
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Enhanced office efficiency by handling 50+ callers per day. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for 10+ providers based on optimal patient loads and clinician availability.
Fielded concerns surrounding patients and care, as well as between physician, patient and insurance company. Adeptly managed multi-line phone system and pleasantly greeted all patients.
Completed clerical duties and tasks for clinic administration. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Checked patient data including insurance, demographic and health history to keep information current.
Referral Specialist - Aerotek Temp Agency-Peterson
Community Health Center
Oct 2013 - Feb 2014
Scheduled appointments with specialists on behalf of clients. Assisted clients in locating resources that accepted various insurances.
Coordinated with medical staff and patients to find cost effective options for all types of patient services. Built professional relationships with service providers.
Partnered with other departments, including Social Services departments to provide top-notch service to clients.
Collaborated with providers to obtain prior authorization for patient procedures.
Entered patient data using clinical software to document referrals and results.
Verified insurance benefits and eligibility for all types of procedures before referring.
REFERENCES:
Ashley Stone, Nurse
Tasha Harris, Nurse
Gwendolyn Costa, Volunteer Dog Rescue
Contact this candidate