CHRISTINA A. PISTOLIS

**** ***** ***** **. *********, NC 28210

Cell: 704-***-**** Email: ad0ju8@r.postjobfree.com

WORK EXPERIENCE

DRIVEN BRANDS (Auto Glass Now), NC (June 2022- Present)

SR. MANAGER- STRATEGIC PARTNERSHIPS

Collaborate with Driven Fleet team to drive car count to AGN through existing national and commercial partnerships (Enterprise, Hertz, Fluid Truck, DriveTime, Carvana and Kyte)

Assist in contract negotiations providing pricing, operational guidance, and expectations

Provide leadership to Operations team on department initiatives and Customer priorities

Manage strategic partnerships that will elevate the brand and increase opportunities by gaining National/ Local branch accounts and increasing Sales & car count

Host Monthly Business review with Customers to assess current business state and future objectives

Partner with Operations and Customers to resolve outstanding or open invoices

Support NUG by identifying fleet opportunities to drive sales to boost sales ramp prior to opening date

Nurture relationships with internal and external stakeholders for new and existing airport locations

Plan and execute sales ramps that are aligned with the financial budget of AGN centers

REGIONAL MANAGER (NC,SC,GA,VA,FL)

Oversaw a Team of District Managers in perspective regions/ managing the daily operations of 35 total shop locations

Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency

Conduct audits of operations to ensure compliance with company standards, policies/ procedures.

Provide leadership and mentorship to DMs, Shop managers and staff to promote a positive work environment and foster employee development

Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability

Ensure that all locations adhere to local, state, and federal regulations governing the industry

Conducted Quarterly Ops calls with DMs/ Store Managers

Presented WTD, QTD and Annual sales KPIs, personal goals, earnings and opportunities to President, VPs and Ops Team.

EUROPEAN WAX CENTER, NC (November, 2021- June 2022)

DISTRICT MANAGER

Responsible for creating, implementing and executing the overall business staffing plan and ensuring proper staffing levels are maintained by each Center Manager to ensure each guest receives the ultimate wax experience on each visit, build sales, and maximizes profitability.

Oversees the human resource management function to ensure 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.

Creates, delivers and follows up on Individual Development Plans for all Center Managers.

Provides performance feedback and recognition to all Center Managers on an ongoing and timely basis to include manager one-on-ones and performance appraisals.

Ensures that all Center Managers and Team Members are guest focused first, and exceed the guest’s expectations by delivering the ultimate wax experience to each guest/ per visit.

Drives brand loyalty by leading and outstanding internal and external guest experience in all Centers.

Accountable to ensure Managers and Associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results. Maintain business KPI’s (Retail $, Wax Packages, Add on $, YOY etc)

Analyzes business reports, strategizes, creates and executes effective business action plans.

Recruit, interview, select, hire and retain the most qualified individuals for Center Managers.

Provides appropriate feedback in the moment, during weekly touch bases and in the performance planning and review process.

Celebrates positive performance and partners with management to identify performance opportunities for ongoing feedback and development.

FRANDEVCO, NC (June, 2021- October, 2021)

DIRECTOR OF BRAND DEVELOPMENT

Build and develop trusted advisor relationships with key accounts, consultants, and executives

Manage team members to drive incremental sales growth for each account (Franchise Journal Ads, LinkedIn posts etc)

Update CRM- Zoho platform

Network with FranServe, FranNet, IFPG & BAI

Collaborate with sales team to identify growth opportunities

Maintain client satisfaction by providing proactive communication, problem-solving resolution, timely follow-up, etc.

Keep internal/external teams accountable to action items and deadlines

Plan, organize and execute result-driven projects under the direction of the VP of Operations

Proactively keep up-to-date on the latest franchise brand news

Plan and successfully execute consultant conferences and special events

Assist with the completion of new brand onboarding process and task management

NOTHING BUNDT CAKES, NC, SC, TN, AL (October, 2019 to April, 2021)

REGIONAL SUPPORT MANAGER

Liaison between Nothing Bundt Cake Owner/Operators and the support teams. Ensure that NbC operating principles, brand standards and policies are followed within the bakeries, while building and maintaining strong cross functional relationships. Oversees 34 Bakeries currently.

Assist owners in maximizing their profitability, by offering training, development, ongoing feedback and coaching support in all aspects of bakery operations.

Participate and execute all required processes for successful NEW bakery openings.

Translate NbC financial benchmarks to the Nothing Bundt Cake operators, while creating and executing strategies to maximize sales and control expenses to NbC Owners/Operators.

Make recommendations regarding growth readiness.

Assist in marketing plan execution with all Nothing Bundt Cake operators, while ensuring marketing strategies support overall growth and profitability.

Provide owner/operators with guidance and collaboration to improve the efficiency of their daily operations.

Organize and conduct regional meetings that constructively engages owners with value-added content, while improving attendance, through effective marketing and communication.

NATIVE FLORAL GROUP, NC, SC, GA (January, 2016 to October, 2019)

DISTRICT MANAGER

Responsible for directing and supervising the daily operations of Costco/ Native Floral Program in the Southeast region (NC, SC, GA), including daily reporting of sales, on-hand inventories, product outs or Return To Vendor (RTV) and Special Orders.

Acting as a liaison between Native Regional/Corporate offices, Floral Sales Managers (FSM) and Costco’s Management team.

Developed and maintained a strong partnership with Costco store management per store, to increase revenue and decrease shrink in a controlled environment.

Expedite and oversee timely requests for Holiday set-ups, resolve any outstanding inventory issues, evaluate the FSM’s job performance and communicate any needs to the Native facility.

3 Monthly visits, including overnight stays to each store in the assigned territory with goals, sales and projects in mind. Using projections and Native Corporate directives to develop weekly plans for FSMs in areas of concern to acquire all corporate expectations.

Incorporated a hands-on interaction with FSMs in regards to Score Sheet results. Motivated,

Work with FSMs on ways to interact with Costco members that lead to more sales as well as ensuring 100% satisfaction. Motivated, Supported and Praised efforts to grow the business and control costs.

Communicate areas of improvement when FSMs are underperforming and educate them in the proper ways to handle product (flowers), cooler guidelines, rotation schedule and merchandising strategies.

Sought out highly driven and self motivated individuals, conducted interviews, hired, trained and processed all paperwork for new employees as well as New store openings.

FAMILY DOLLAR (Corporate), Charlotte, NC (May, 2015 to December, 2015)

MERCHANDISE ASSISTANT - Stationery, Party and Cards Dept

Effectively and professionally communicate with internal company departments (merchandising, distribution, store operations, global sourcing, etc.) as well as with external customer/vendor contacts.

Collaboratively work to resolve any issues and/or discrepancies that exist with support areas

Accurately key ads, coupon books. ad corrections/changes into Retek.

Collect and monitor receipt of production samples prior to shipment of specified items. Collect samples for store endcaps and take to Schematics

Process RTVs, UDA changes and PPCBs

Create and track fashion orders, set-up and track miscellaneous fashions and one time buys

Perform data entry and information verification for all merchandising functions pertaining to items, purchase orders, price changes, vendor information, advertising and others as requested

Follow-up on line reviews to ensure items are entered and deleted in a master spreadsheet in a timely manner and perform any other related line review functions as needed.

FOSSIL, Charlotte, NC (March, 2011 to February, 2015)

AREA MERCHANDISE COORDINATOR

Product merchandising and displays for designer men's and women's watches, jewelry, handbags and leather goods, according to company schematics for Fossil, Michael Kors, Michele, Burberry, Emporio Armani, Armani Exchange, Diesel, Marc by Marc Jacobs, DKNY, Skagen and Adidas. Territory included major department stores in Charlotte and surrounding areas.

Directly impacted sales by building long-term relationships with retail personnel, department managers, store managers, district managers, negotiating for expanded floor space and ensuring correct product was available and placing POS collateral.

Report to Regional Merchandising Managers and Account Executives any opportunities or obstacles regarding sales and stock. Analyzed and communicated internal and competitors sales trends. Provide feedback on merchandising/presentation strengths and weaknesses.

Responsible for conducting product knowledge training seminars, as well as selling and merchandising techniques with department store managers and sales teams.

Responsible for hiring, training, scheduling and overseeing Seasonal staffers in specific stores.

Coordinate special brand trunk shows and promotional events within the stores.

EDUCATION

THE ART INSTITUTE OF CHARLOTTE (01/2008- 12/2009)

Associate of Applied Science in Fashion Marketing & Management

Contact this candidate