Customer Service Office Operations

Stephanie Todd

**** *** ******** * Gloucester, VA 23061

804-***-**** ® ****************@*****.***

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast healthcare industry experience. Pays close

attention to detail for accurate and compliant documentation. Follows policies, procedures and guidelines to ensure consistent quality.

Maintains and safeguards patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll

Flexible: Adapts to new challenges and ideas and able to develop rapport with diverse populations

Team-Oriented: Motivates to create a collaborative and respectful environment

- Customer Service: Regarded as a natural people person with strong interpersonal communication skills

Well-Organized: Manages time and priorities in multi-task environments

— Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 35 WPM

Communication Platform: Zoom

KEY QUALIFICATIONS

Medical Billing * Accounts Receivable * Collections * Co-Pay * Deductibles *" Co-Insurance " EOBs

Revenue Cycle Management ® Posting Payments * Government (Medicare & Medicaid) " Third Party Payers

Electronic Health Records (EHR) ® Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) ® Workers Compensation

Insurance Verification ® Insurance Claim Processing * CMS 1500 * CMS 1450 (UB-04)

Front Office Operations * Medical Office Procedures * Scheduling

Medical Terminology * Anatomy & Physiology * HIPAA Compliance ® Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree — Medical Billing and Coding, 2021

Ulumate Medical Academy HIPAA Essentials for Healthcare Protesstonals Certtticate

Thomas Nelson Community College Certificate of Completion — Introduction to Law

Focus on Fanuly Law and Court

WORK EXPERIENCE

Public Partnerships, LLC. — Gloucester, VA 08/1997 — Present

Home Health Aide

Advocate of behalf of client, handle inbound and outbound phone calls, and distribute medications

Manage finances, oversee bookkeeping, and communicate effectively with medical staff

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Entertain, converse with, or read aloud to patients to keep them mentally engaged and stimulated

Provide mental and emotional stimulation to patients to ensure continued vitality

Maintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained

for review by supervisory staff

Monitor patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status,

participation in exercise as well as nutritional ingestion and waste excretion

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

Observe and evaluate the need for medical attention, schedule appointments, and transport patient to and from appointments

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Volunteer experience includes 25+ years as a Community Elder Assistant in Gloucester, VA

Schedule appointments, run errands, manage finances, and transport to locations outside the home

Provide compamonslup and emotional support

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