Jane Harris

PO Box ***

570-***-****

ad0jsz@r.postjobfree.com

Skills

Clinical experience scheduling surgical procedures

Experience with insurance/coding

Strong customer service

Proficiency with multiple EMR’s including Epic/Athena

Excellent organizational skills/communication abilities

Social understanding of methods and procedures for treatment of conditions

Knowledge with 8&8 phone systems as well as team Chat

Experience

Contact Center Representative-Skylight Health Group 9/2022-8/2023

(TSXV:SLHG) (OTCQX:SLHGF) remote

Call Center Representative

Handled a large volume (80-90 calls per day)of inbound and outbound calls in timely manner. Followed communication scripts and used knowledge of the practices/company’s service (Medicare enrollment) to go off-script when necessary. Identified customer needs, researched issues, resolved complaints, and provided solutions. Maintained ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation teams. Recommended improvements for systems and processes to boost organizational efficiency (referrals, denials, authorization, billing, RX’s)

MPV NJ MD Service (Mountainside Medical Group) 7/2016-8/2022

Montclair NJ

Scheduler Coordinator

Schedule surgery for breast surgeon, gastroenterologist, ent specialist. Schedule all procedures and assure all of the appropriate requested clinical and insurance coding information is collected the schedule surgery. Maintain proper insurance authorizations. Provide accurate information so all departments may view daily, and maintain open communication with hospital and physician office. Maintain proper information for patients regarding surgery/date/time, where to go on the day of surgery.

Summit Breast Care 2/2001-7/2016

Montclair/Newark/Springfield/Sparta NJ

Schedule Coordinator

Schedule surgery for beast surgeons. Schedule all procedures and assure all the appropriate requested clinical and insurance coding information is collected for scheduled surgery. Maintained proper insurance authorizations. Provide accurate information so all departments may view daily, and maintain open communication with hospital and physician office. Maintain proper information for patients regarding surgery/date/time, where to go on the day of surgery. Maintain proper personal conduct and confidentiality of medical records, supervise onsite front desk, greet patient, billing sheets, and routine correspondence. Train new employees, responsible for collection co-pays, manage templates change and maintained schedules.

TeleSearch Staffing Solutions 8/1999-12/2001

Flanders NJ

Secretary/Form Technician

Phones, filling, correspondence, contracts, data entry, scan forms on computers.

Caldwell Banker Lakeview Realtors 7/1998-7/1999

Hawley PA

Secretary

Phones, filling, type contracts, heavy internet usage

Pike/Wayne Association of Realtors 11/1995-6/1998

Hawley PA

MLS Coordinator/Administrator Assistance

Support 250 realtors, general secretary function. Set up travel arrangements, meetings, luncheons, payroll and billing.

Eduction

Northeast Institute of Education 9/1994-9/1995

Diploma: Executive Secretary

Honesdale PA

References:

Furnish upon request

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