CHRISTIANA OLUWABUKOLA SABA

Mobile No: +1-416-***-**** Email: ad0jr7@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/christianasaba/ Mississauga, ON PROFILE SUMMARY

Solutions-driven business analyst professional with progressive experience in Business Analysis, Process Improvements, and Change Management. Vast knowledge in managing cross-functional teams in developing, documenting, and delivering process innovations that drive the attainment of business goals. Proven experience in understanding business needs and translating them into functional and technical specifications. Skilled at communicating, negotiating and coordinating multiple deliverables with excellent stakeholder management abilities. Was recognized as the most dedicated staff in 2020 and 2021 due to the time and efforts I constantly put in to provide valuable results. CORE COMPETENCIES

Business System Analysis Business Requirements Analysis Requirements Gathering

Project Management and Coordination UML Diagrams and User Stories Negotiation and Communication

Test Cases and UAT

Business Process Improvement

SWOT Analysis

Risk Management

Problem Solving Abilities

Data Analysis

SKILLS

Experience in business process analysis and process improvement in a Custom development environment.

Software Development Life Cycle (SDLC) methodologies and standards including Agile, Scrum/Kanban & Waterfall.

Business Requirements Elicitation and Documentation – BRDs/FRDs/SRS, Business Cases, Statement of Work (SOWs) & Change Requests.

Gap Analysis, description of current and future states using Process Flow and Swimlane Diagrams.

Rapidly adapt to new technologies and possess expertise with Jira, Confluence, SharePoint, Scrum, Agile & Waterfall Methodologies, Visio, Microsoft Office, Power BI, and various Software used in general operations including: Oceanwide Underwriting Platform, Guidewire Claim Centre, ESCAPE, Image Right, Travel Insurance Raga. IP-Assistance; ABS Underwriting & ABS Claims; Paper Trail document system. KEY HIGHLIGHTS – PROJECT ACHIEVEMENTS

Delivered an efficient hotel reservation system for Azure Crest Hotel. This eradicated the inefficiencies and downtime of the manual reservation system as it eliminated delays and wastage by 85% and 90% respectively, reduced errors, aided room allocation/management and ensured 100% reliability.

Collaborated with a team to develop an insurance and lifestyle app (ADAPT) that offers core insurance and pension services alongside interesting features to attract more customers. This increased revenue by 20%

Handled the execution of the Custodian Lifeline Project – a bouquet of products brought together under one policy at affordable rates for average individuals with a standard level of automation that guaranteed easy access to customers. This recorded sales of about $18,000 in the first and second years respectively.

Collaborated with a team in designing and implementing several Business Solutions to improve Insurance Underwriting, claims, Finance and Investments processes whilst eliminating redundancies across various departments in the organization. PROFESSIONAL EXPERIENCE

Position: Guidewire Business Analyst August 2022 – Till present Everest Insurance Company of Canada

Elicited requirements from the business stakeholders using various requirement-gathering techniques such as end-user interviews, job shadowing, questionnaires, etc.

Worked on high-level requirements, producer manuals, and business requirement documents (BRDs).

Worked on the development of Business and Technical Requirements preparation for Business Needs and Processes of Architecture, Strategy, and Design documents.

Gathered detailed requirements, documented business requirements, and Conducted surveys among different end users.

Maintained accurate, up-to-date records within underwriting software programs by verifying all documents for accuracy and completion in order to provide sound policy recommendations to prospective and existing customers

Worked on creating UI Documents for the Business Requirements Documents as supporting documents. Position: Business Analyst

Custodian Investment Plc, Nigeria June 2019 – June 2022

Developed business analysis work products including Current State and Future State Business Processes, Gap Analysis and Business Requirements for all business divisions to facilitate effective Project delivery

Acted as subject matter expert on new system implementations that addressed inefficiencies in the current Underwriting, claims, Finance and Investment processes used by 500+ employees

Defined Business needs, recommended solutions and facilitated brainstorming sessions with multiple stakeholders to gain consensus of business requirements and Solution Designs including solution assessment and validation, use cases and interface/functionality mock-ups for various projects

Handled the Organizational change management initiatives and enterprise readiness - working with C-level executives, Business and Process owners on Organization changes, System changes, Change Impact, Enterprise risk management, Controls and Governance

Participated as Member of Steering Committee, interfaced with Senior Management to get their buy-in and ensured that all Business requirements and solutions are aligned to enterprise Strategic objectives. Also, collaboratively engaged with external vendors and Partners on SLAs, Solution requirements and Compliance for effective service delivery

Managed the execution of system testing, User Accepting tests (UAT), User Signoffs, integration testing, validations, data conversion activities, Production Cutover Planning, and go-live readiness activities

Documented Functional and Technical Design specifications in adherence to best practices and acted as the liaison between end users and software development project teams to ensure completeness and appropriateness of development of new functionalities, business Intelligence, analytics and reporting

Continuously monitored and evaluated processes to find areas of improvement, significantly improving client experience by 25%

Position: Assistant Manager, Underwriting and Claims Role: Team Lead – Commercial Lines

Custodian and Allied Insurance Ltd (A subsidiary of Custodian Investment Plc), Nigeria May 2018 – June 2019 Provided leadership and guidance to the Commercial Lines team in order to drive growth and profitability of the business through quality underwriting, good relationship management, and continuous process improvements.

Drove the achievement of production and profitability targets for the confederation through regular marketing visits to brokers and direct clients.

Generated business growth opportunities by developing and managing key relationships for enhanced revenue performance

Conducted regular review of policy documents, renewal endorsements, debit / credit notes and certificates to major clients and brokers to ensure compliance with approved standards.

Performed in-depth research and analysis to help company stay ahead of competition.

Made several presentations to high level clients on the company’s products and proposals.

Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Conducted statistical analysis and evaluated risk via use of portfolio management software. Position: Senior Underwriting Executive (Personal Lines) Custodian and Allied Insurance Ltd (A subsidiary of Custodian Investment Plc), Nigeria February 2016 – April 2018 Provided consistent underwriting/consulting expertise for over 300 individuals, offering underwriting, claims management, marketing, and customer services, in line with the company’s policies.

Recorded an 80% customer retention rate.

Introduced and monitored the implementation of clients' feedback form which enhanced the existing feedback mechanism.

Exceeded clients' expectations, as a 24-hour queries/requests resolution was strictly ensured.

Recommended and championed HNIs appreciation and gifts sharing at anniversaries.

Determined the applicable rates and terms of each risk, prepared policy documents and various certificates of insurance including marine, motor, home shield, and so on.

Handled claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.

Investigated allegations to check validity and recommend actions to minimize risk. EDUCATIONAL QUALIFICATION

Business Analysis Bootcamp 2023

Black Tech Academy, Canada

Bachelor of Science, Insurance (Second Class Upper) Redeemers University, Nigeria 2014

PROFESSIONAL AFFILIATIONS

Professional Scrum Master (PSM I) 2023

Certified Business Analysis Professional (CBAP) 2023

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