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Customer Support Engineer

Location:
Mumbai, Maharashtra, India
Posted:
October 22, 2023

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Resume:

Near. RSS Building,

Mahal, Nagpur. *** *** (India)

Voice: - +91-982**-*****

Email:

ad0jqk@r.postjobfree.com

Objective:

A successful carrier as a customer support engineer in a renowned telecom, IT networking, RF wireless industry as system integrator for big corporate and government organizations that utilizes my inherent qualities and capabilities for the advancement of the company and at the same time fosters my growth, both professionally and personally.

Date of Birth: 14th October 1968

Sex: Male

Marital Status: Married

Current working Details and Experience:

Position:

A) Marketing of Telecom products and administration of sales, services and revenue activities. (Over all Administration and management of own office)

B) Presently running own business of IP PBX, digital Cable TV network (LCO) and broadband FTTH internet network with over 700 STB’s ( Have 2 Nos. 8 port Syrotech OLT’s, LIU, Patch panel and huge OFC network with Splicing M/c OTDR Power meter etc.)

C) Also working as a system integrator for Server-Media gateway architecture platform IP PBX for Coral Telecom Ltd. Leading indigenously manufacturer and service providing company in marketing, installation and telecom service providing company with digital IP/ISDN switches on contract basis. (www.coraltele.com),

Tenure: 1st April 2005 – till date.

Responsibilities:

Installation, Testing, Commissioning, and Maintenance of various applications and signaling of CORAL TELECOM LTD., New Delhi. For Their Server based large and medium Digital ISDN and IP Switching system like IRIS IVDX Cloud server media gateway architecture up to 10000

Also involved in providing similar services for corporates like Railways, Airport, AIIMS, Power plants, defense, MOIL, Revenue Dept (NADT), SBI, RBI, NEERI for their voice and data communication network, which incorporates, DID TWT, E1, PRI, VoIP, Internetworking of two locations over PRI, VMS, Voice loggers, IVRS, ACD with open and close loop numbering schemes.

Associated with BSNL’s free EPABX scheme (i.e. High end digital ISDN IP ready EPABX on monthly rental basis by BSNL) responsibilities are installation and maintenance of EPABX on behalf of BSNL in eastern Maharashtra from 2008 to 2018.

Project head for Hospital Automation like Wireless Nurse calling system. Code blue solutions and IP PBX Server –Media gateway architecture platform at AIIMS Nagpur which includes Server based IP PABX System with Media Gateway model Coral "IRIS IVDX Cloud" for the IP based telephone system at AIIMS Nagpur Project.

The Coral Telephone System has been successfully deployed and commissioned in Entire AIIMS Premises including duplicated servers at 3 locations (IPD, Medical College & Admin Block) in N+1 mode and Media Gateways at IPD, OPD, ADMIN and other 35 locations of AIIMS Nagpur. The Telephone System consists of Servers for IP PABX communication, Media Gateways, IP Phones, IP Phones with DSS, IP Phone Console, Unified Communications Applications, Audio Conference, Analog Phones, PC Based Operator console.

IP PABX also provides Voice logger, IVRS, Code Blue, Emergency services, hot line and integration with other exchanges over SIP trunk and PRI Trunk.

IP PABX equipped with 3000 Analog users, 2000 SIP Users, 96 Digital users, 50 SIP trunk, 6 PRI Trunks & 48 Analog trunks. The system capacity is expandable up to 10,000 users.

Providing corporate customer support solution to clients to optimize their communication resources and continuously enhance the sophistication of office automation.

Continually maintaining relationship and working with clients to ensure total satisfaction through responsiveness.

Education: 1) Under graduate

Achievements

Telecom & IT projects

1)System integrator for IP-SIP Coral soft switch (Ip@core) with Dell industry grade server, computer networking, 192 perpetual licenses with 88 port Analog gateways, 1 PRI Gateway and interconnectivity with heterogeneous exchanges at GRC Army Nagpur

2)Installed 500 ports CORAL make IRIS NGX with E1, IP Phones, Voice mail integration & CTI application as a project leader at Godrej Anandam and TATA Capitol Heights township at Nagpur.

of Digital cable TV network and FTTH broadband connections network with over 700 Set Top Boxes in Nagpur. Also maintain wireless broadband connection network with point to point RF radio wireless link

Hobbies: Meeting people, Logical thinking,

Surendra Kothekar



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