*

Tara Crayton

Germantown, TN *****

901-***-**** / 901-***-****

ad0jq7@r.postjobfree.com

EMPLOYMENT HISTORY:

Advance Medical Support Assistant, GS-06

Memphis Veteran’s Administration Medical Center (This is a federal job)

Care in the Community

1030 Jefferson Ave, Memphis, TN 38104

08/2020 – Present

Average hours worked per week: 40

Supervisor: Barbara Adams 901-***-**** x 4367 – may be contacted

Duties, Accomplishments and Related Skills:

• In depth knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care

• Well versed in policies and procedures associated with interdisciplinary coordinated care delivery and care in the community operational activities that affect patient flow, and patient support care administrative functions

• Ability to deliver specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model

• Continuously exercise administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources.

• Demonstrate expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model

• Request medical records, appointment status, and schedule new appointments from community healthcare facilities; process and or record

• Schedule consult appointments, special procedures, testing labs, radiology etc. to coordinate care; notify patients via telephone and/or mail of appoint details

• Manage coordination of patient care by processing new, follow-up, and urgent consultations across multiple clinics

• Attach incoming medical records, clinical notes, and appointment summaries to the proper consult using various search methods

• Review DEA (Drug Enforcement Administration

identification) status to expand necessary prescription category access; verify and/or update NPI (National Provider Identifier) details to ensure the data coincides with the NPI Registry and confirm provider is in community care network

• Generate and process reports detailing veteran care approvals and referrals for the upcoming fiscal year to ensure no lapse in coverage or delays in appointment scheduling

Medical Support Assistant, GS-05

Memphis Veteran’s Administration Medical Center (This is a federal job)

Emergency Department

1030 Jefferson Ave, Memphis, TN 38104

12/2013 – 12/2018

Average hours worked per week: 40

Supervisor: Carole Smoke 901-***-**** x 7964 – may be contacted

Duties, Accomplishments and Related Skills:

• Worked collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision-making to perform various administrative duties customer service, and administrative duties to ensure the proper and timely treatment of patients.

• Maintained appointment schedules - scheduling,

rescheduling, and cancelling appointments

• Provided reception to incoming and outgoing customers and communications

• Performed manual records recording and electronic data entry of patient data

• Reviewed and updated patient demographics and insurance details

• Provided administrative support to clinical colleagues

• Received and directed phone calls in a courteous and timely manner

• Determined nature of requests and provided the information desired without violating privacy rules and established clinic processes

• Requested medical records from community healthcare facilities

• Scheduled consultation appointments, special procedures, testing labs, radiology etc. to coordinate care

• Contacted patients with appointment reminders

• Coordinated with patients to avoid unnecessary multiple trips to the facility

• Arranged patient transportation

• Added and edited provider information

Customer Service Specialist, GS-03

Defense Commissary Agency Government (DECA) (This is a federal job)

Navy Base

7428 Sample Dr, Millington, TN 38054

03/2009 – 04/2011

Average hours worked per week: 60

Supervisor: Lucia Heard 901-***-**** – may be contacted Duties, Accomplishments and Related Skills:

• Assisted customer by answering basic questions; responded to their concerns and complaints

• Operated an electric checkout system for inventory price confirmation, order fulfillment and material restock; shutdown and reset system in preparation for next workday; completed opening and closing procedures as directed

• Verified bank voucher and deposits; generated and distributed various accounting reports; executed cash and credit card processing for purchased goods.

• Applied effective project leadership skills, coaching, project management through daily assignments

Legal Assistant

Office of Disability Adjudication and Review (ORDAR – SSA) (This is a federal job)

1407 Brained Road, Chattanooga, TN 37411

07/2007 – 08/2008

Average hours worked per week: 50

Supervisor: Linda Ryan 423-***-**** – may be contacted Duties, Accomplishments and Related Skills:

• Served various Administrative Judges in the Social Security Administration; provided a full range of client and technical support in the Court Hearing - Determination Department of cases under Titles II, XVI, XVII Social Security Administration (SSA).

• Provided a wide range of actions related to pre and post hearing case development; closing cases and prepare of filing/storage

• Scheduled cases and filings; retrieved details used to update claimant database; conducted legal research required to determine claimant eligibility for services

• Audited and confirmed completion of evidentiary

documents related to hearings, identifying, and rectifying any discrepancies

• Review and process a variety of legal and/or medical records requested by claimants, Judges, and Attorneys to aid in case preparation.

• Used word processing software, web-base programs, Microsoft Word, Access, Excel for data input, queries, report and case tracking

EDUCATIONAL BACKGROUND:

Trevecca Nazarene University June 2018

B.S. Degree, Major: HealthCare Administration Minor: Business Management

KEY QUALIFICATIONS AND PROFICIENCIES:

• Medical Administration and Clinical Support

• Basic medical terminology

• General and medical office policies and procedures

• Data analysis and statistical reporting (scheduled and ad hoc)

• Cross-functional team collaboration, leadership, training, and mentoring

• Scheduling across multiple specialties with patient and medical staff

• Interpersonal skills and excellent written and verbal communication

• Self-management and prioritization capabilities

• Critical thinking, reasoning, and problem-solving abilities

• Analytical, resourceful, adaptive in fast pace, changing workflow and flexible

TECHNICAL COMPETENCES:

• Microsoft Office

• Case Processing Management System (CPMS)

• WebBass software used retrieve regional medical specialties required to generate invoicing

• Pecan predictive analytics software used for acquisitions, retention tactics, pricing and packaging, resource planning, and production and distribution.

• Data Entry (10,000 ksph) / Alpha Numeric Tying (60 wpm)

Contact this candidate