Care Delivery Medical Support
Resume:
Tara Crayton
Germantown, TN *****
*******@*****.***
EMPLOYMENT HISTORY:
Advance Medical Support Assistant, GS-06
Memphis Veteran’s Administration Medical Center (This is a federal job)
Care in the Community
1030 Jefferson Ave, Memphis, TN 38104
08/2020 – Present
Average hours worked per week: 40
Supervisor: Barbara Adams 901-***-**** x 4367 – may be contacted
Duties, Accomplishments and Related Skills:
• In depth knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
• Well versed in policies and procedures associated with interdisciplinary coordinated care delivery and care in the community operational activities that affect patient flow, and patient support care administrative functions
• Ability to deliver specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Continuously exercise administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources.
• Demonstrate expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Request medical records, appointment status, and schedule new appointments from community healthcare facilities; process and or record
• Schedule consult appointments, special procedures, testing labs, radiology etc. to coordinate care; notify patients via telephone and/or mail of appoint details
• Manage coordination of patient care by processing new, follow-up, and urgent consultations across multiple clinics
• Attach incoming medical records, clinical notes, and appointment summaries to the proper consult using various search methods
• Review DEA (Drug Enforcement Administration
identification) status to expand necessary prescription category access; verify and/or update NPI (National Provider Identifier) details to ensure the data coincides with the NPI Registry and confirm provider is in community care network
• Generate and process reports detailing veteran care approvals and referrals for the upcoming fiscal year to ensure no lapse in coverage or delays in appointment scheduling
Medical Support Assistant, GS-05
Memphis Veteran’s Administration Medical Center (This is a federal job)
Emergency Department
1030 Jefferson Ave, Memphis, TN 38104
12/2013 – 12/2018
Average hours worked per week: 40
Supervisor: Carole Smoke 901-***-**** x 7964 – may be contacted
Duties, Accomplishments and Related Skills:
• Worked collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision-making to perform various administrative duties customer service, and administrative duties to ensure the proper and timely treatment of patients.
• Maintained appointment schedules - scheduling,
rescheduling, and cancelling appointments
• Provided reception to incoming and outgoing customers and communications
• Performed manual records recording and electronic data entry of patient data
• Reviewed and updated patient demographics and insurance details
• Provided administrative support to clinical colleagues
• Received and directed phone calls in a courteous and timely manner
• Determined nature of requests and provided the information desired without violating privacy rules and established clinic processes
• Requested medical records from community healthcare facilities
• Scheduled consultation appointments, special procedures, testing labs, radiology etc. to coordinate care
• Contacted patients with appointment reminders
• Coordinated with patients to avoid unnecessary multiple trips to the facility
• Arranged patient transportation
• Added and edited provider information
Customer Service Specialist, GS-03
Defense Commissary Agency Government (DECA) (This is a federal job)
Navy Base
7428 Sample Dr, Millington, TN 38054
03/2009 – 04/2011
Average hours worked per week: 60
Supervisor: Lucia Heard 901-***-**** – may be contacted Duties, Accomplishments and Related Skills:
• Assisted customer by answering basic questions; responded to their concerns and complaints
• Operated an electric checkout system for inventory price confirmation, order fulfillment and material restock; shutdown and reset system in preparation for next workday; completed opening and closing procedures as directed
• Verified bank voucher and deposits; generated and distributed various accounting reports; executed cash and credit card processing for purchased goods.
• Applied effective project leadership skills, coaching, project management through daily assignments
Legal Assistant
Office of Disability Adjudication and Review (ORDAR – SSA) (This is a federal job)
1407 Brained Road, Chattanooga, TN 37411
07/2007 – 08/2008
Average hours worked per week: 50
Supervisor: Linda Ryan 423-***-**** – may be contacted Duties, Accomplishments and Related Skills:
• Served various Administrative Judges in the Social Security Administration; provided a full range of client and technical support in the Court Hearing - Determination Department of cases under Titles II, XVI, XVII Social Security Administration (SSA).
• Provided a wide range of actions related to pre and post hearing case development; closing cases and prepare of filing/storage
• Scheduled cases and filings; retrieved details used to update claimant database; conducted legal research required to determine claimant eligibility for services
• Audited and confirmed completion of evidentiary
documents related to hearings, identifying, and rectifying any discrepancies
• Review and process a variety of legal and/or medical records requested by claimants, Judges, and Attorneys to aid in case preparation.
• Used word processing software, web-base programs, Microsoft Word, Access, Excel for data input, queries, report and case tracking
EDUCATIONAL BACKGROUND:
Trevecca Nazarene University June 2018
B.S. Degree, Major: HealthCare Administration Minor: Business Management
KEY QUALIFICATIONS AND PROFICIENCIES:
• Medical Administration and Clinical Support
• Basic medical terminology
• General and medical office policies and procedures
• Data analysis and statistical reporting (scheduled and ad hoc)
• Cross-functional team collaboration, leadership, training, and mentoring
• Scheduling across multiple specialties with patient and medical staff
• Interpersonal skills and excellent written and verbal communication
• Self-management and prioritization capabilities
• Critical thinking, reasoning, and problem-solving abilities
• Analytical, resourceful, adaptive in fast pace, changing workflow and flexible
TECHNICAL COMPETENCES:
• Microsoft Office
• Case Processing Management System (CPMS)
• WebBass software used retrieve regional medical specialties required to generate invoicing
• Pecan predictive analytics software used for acquisitions, retention tactics, pricing and packaging, resource planning, and production and distribution.
• Data Entry (10,000 ksph) / Alpha Numeric Tying (60 wpm)
Contact this candidate