Customer Service Representative
Resume:
Communication Skills: Strong verbal and written communication to interact
effectively with customers and colleagues.
Active Listening: Ability to attentively listen to customers' concerns and questions to provide relevant solutions.
Empathy: Capacity to understand and relate to customers' emotions and needs, ensuring a positive interaction.
Problem-Solving: Skill in identifying issues, finding solutions, and resolving customer complaints promptly.
Patience: Demonstrated ability to remain calm and composed when handling challenging or upset customers.
Product Knowledge: In-depth understanding of the company's products/services to offer accurate information and recommendations.
Time Management: Efficiently manage multiple customer inquiries and prioritize tasks to meet service standards.
Adaptability: Flexibility to adapt to different customer personalities and handle various customer service scenarios.
Conflict Resolution: Proficiency in mediating conflicts and disputes to achieve customer satisfaction.
Positive Attitude: Maintaining a positive and friendly demeanor to enhance the overall customer experience.
GRADE SCHOOL
Laguna College of
Business and Arts
ad0jok@r.postjobfree.com
355 Paciano Rizal,
Calamba Laguna
PROFILE
Highly motivated and dedicated student seeking a customer service representative position to gain valuable hands-on experience in the service industry. Possessing a strong work ethic and a passion for delivering exceptional customer service, I am eager to contribute to a dynamic team and learn from experienced team mates. LORRAINE
GONZALES
EDUCATION
SKILLS
CONTACT
2012-2018
Laguna College of
Business and Arts
Graduated with
Honors
Loyalty Awardee
JUNIOR HIGH
2018-2022
Completer
Loyalty
Awardee
SENIOR HIGH
Calamba City
Science Integrated
School
Current (Grade 12)
(S.Y 2023-2024)
LORRAINE
GONZALES
Service Crew
ad0jok@r.postjobfree.com
355 Paciano Rizal,
Calamba Laguna
June 24, 2023
McDonald's
Checkpoint Branch
365 Manila S Rd,
Calamba, 4027
Laguna
Greetings,
I am writing to apply for the service crew position at Jollibee Checkpoint Branch. As a dedicated and motivated student, I am eager to contribute my skills and learn from the dynamic environment of your esteemed organization. Although I lack experience in the service industry, my academic coursework and extracurricular involvement have equipped me with strong communication, problem-solving, and teamwork skills. With my strong work ethic, enthusiasm, and willingness to learn, I am confident that I can quickly become proficient in all aspects of the service crew role. I am drawn to Jollibee excellent reputation for providing outstanding service and creating memorable experiences for customers. I would be honored to contribute to such a reputable organization and develop valuable skills for my future career.
I have attached my resume for your review, which provides further details about my education, skills, and extracurricular involvement. I would appreciate the opportunity to discuss how my qualifications align with the requirements of the service crew position at Jollibee Checkpoint Branch. I am available for an interview at your convenience, and I am confident that my enthusiasm and dedication would make me a valuable asset to your team.
Thank you for considering my application. I look forward to the possibility of speaking with you soon.
Best Regards,
Lorraine B. Gonzales
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