Sonia Barbosa

* ********* ****

Randolph, Massachusetts 02368

Cell: 857-***-****

Email: ad0joe@r.postjobfree.com

Highly-qualified professional with 22 years experience as a Medical Secretary, Patient Service Coordinator, and Medical Office Coordinator. Reliable, detail-oriented employee with strong work ethic. Dedicated to providing outstanding customer service. Convey a professional image of honesty, compassion and concern for the needs of my Team Members and patients. Skilled in serving persons from diverse socioeconomic and cultural backgrounds. Compassionate and caring individual seeking a position with the opportunity for professional growth.

Experience

Medical Office Coordinator 1/2015 - 3/2022

Signature Healthcare Brockton Hospital, Brockton, MA

Demonstrated courteous, professional and cooperative behavior towards patients, visitors, co-workers, and providers.

Answered and screened all telephone calls.

Documented messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc.

Scheduled and edited appointments via computer.

Processed physicians and other care provider bump lists according to protocol, ensuring all patients are provided and notified of the new appointment.

Sorted, categorized & organized provider's correspondence.

Checked-in and registered patients in a timely and appropriate manner.

Verified data and entered changes to the demographic and insurance screens.

Checked-out patients and scheduled follow-up visit, specialty visit, or diagnostic appointments.

Printed medication list and clinical visit summary.

Provided patient with assistance signing up for patient portal.

Executed paperwork as necessary for each patient including patient charts, filing and follow up phone calls.

Posted co-pays and payments.

Responsible for stocking supplies, sanitizing work area and patient waiting room, and keeping the areas organized and tidy.

Ordered office and medical supplies, and troubleshoot office equipment.

Knowledge of HIPAA Compliance.

Familiar with IDX, Allscripts, and Meditech software systems.

Patient Access Coordinator 2/2015 - 6/2015

Good Samaritan Hospital, Brockton MA

Greeted and registered patients, data entry, and telephone duties.

Responsible for collecting accurate demographics and financial information.

Verified insurance eligibility using POS and On-Line eligibility resources.

Enforced HIPAA regulations and signed acknowledgment forms.

Patient Service Coordinator 3/2000 - 5/2013

Tufts Medical Center, Boston, MA

Greeted visitors and callers, determined purpose of visit, handled their inquiries, and directed them to the appropriate staff according to their needs.

Answered telephones, triaged calls and gave information to callers, took messages, and transferred calls to appropriate individuals.

Communicated effectively with PCA's instructing them to transport surgical kits, patients and medical equipment to the appropriate department/unit.

Operated and troubleshoot office equipment such as fax machines, copiers, phone systems, and voice mail messaging systems

Ordered and maintained an inventory of office and medical supplies.

Performed bookkeeping duties.

Maintained medical records.

Verified patient demographic and insurance information.

Compiled and recorded medical charts.

Received and routed messages and documents, such as laboratory results, to appropriate staff.

Organized and maintained an efficient and productive work area.

Scheduled and confirmed surgical appointments.

Scheduled interpreter services as needed.

Booked add-on cases and scheduled follow-up appointments.

Served as liaison with patient accounts to help track billing discrepancies.

Responsible for training new hires and cross trained to other areas as needed.

Handled sensitive and confidential information, complying with HIPAA regulations

Education and Credentials

Software Proficiencies:

Microsoft Word, Excel, Outlook, IDX, Allscripts, Meditech

Bilingual (Fluent English and Cape Verdean Creole)

High School Diploma - Randolph High School, Randolph MA (1994)

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