Soft Skills

Communication Skills

Attentive Listening

Problem Solving

Hard Skills

Printing Documents

Filing Documents

Achieving Documents

Technical Skills

Microsoft Office

Handling Emails

Languages

Arabic - Mother tongue

English - Nearly native

Persian - Elementary

Russian - Beginner

Spanish - Beginner

SKILLS

Sharjah

None

+971-**-***-****

ad0jn5@r.postjobfree.com

+971-**-***-****

live:3557e5aa42f6c85b

+963-***-***-***

Single

CONTACT

SERENE RIZ

CUSTOMER SERVICE MANAGER

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

PROFILE

Pakistan International School of Cairo

School Representative, Zamalek, Cairo, Egypt

Met with parents of prospective students to

discuss student needs and school offerings.

Developed and implemented plans to minimize

misbehavior and maximize learning.

Conferred with educators to rebalance classes,

increase resource utilization, and integrate new

technology.

Oversaw students and monitored behavior

during indoor and outdoor activities.

Handled disciplinary referrals with calm, logical

approach to student behavior.

Coordinated school facility use with

maintenance personnel to achieve equitable

access.

2022 - 2023

PSP Express

Customer Service Representative, Tehran, Iran

Answered constant flow of customer calls with

minimal wait times.

Responded to customer requests for products,

services, and company information.

Participated in team meetings and training

sessions to stay informed about product

updates and changes.

Developed and updated databases to handle

customer data.

Educated customers about billing, payment

processing and support policies and procedures.

2021 - 2022

EXPERIENCE

Translators Without Borders

Online Translator, Damascus, Syria

Translated documents from English to Arabic

and vice versa. Reviewed final works to spot

and correct errors in punctuation, grammar, and

translation.

Used translation software to verify complex

terms and expedite communication process.

Proofread, edited and improved documents of

different sizes.

Interpreted spoken and written languages other

than English and vice versa. Completed precise

translations of official documents with correct

words and phrasing to meet legal standards.

Translated website content from other

languages to English.

2020 - 2021

Syrian International Islamic Bank

Front Desk Receptionist, Damascus, Syria

Maintained confidentiality of sensitive data to

protect customer and business information.

Organized, maintained and updated information

in computer databases.

Confirmed appointments, communicated with

clients, and updated client records.

Collected cash payments, processed

transactions and updated relevant records.

2018 - 2020

MTN

Call Center Agent, Damascus, Syria

Answered multi-line phone system and

transferred callers to appropriate department or

staff member

Helped unhappy and unsatisfied clients calm

down and explain what is going wrong with our

services.

Listen attentively to customers complaints and

proactively suggested multiple options to solve

the problem.

2016 - 2018

English Language and Literature

Damascus University, Damascus, Syria

Member of English Poetry Club

2011 - 2016

EDUCATION

Contact this candidate