Customer Service Representative

KAREN JONES

ATLANTA, GA *****

CELL 404-***-****

ad0jmm@r.postjobfree.com

Administrative and Customer Service focused professional seeking an opportunity to expound upon my current skills, while learning new and effective means of utilizing those skills. Excels at presenting a polished and professional image of the company and myself as a representative of the company. Proficient at problem solving, creating processes, resolving conflict, analyzing information and supporting executive leadership. Comfortable working without direct supervision, reviewing options and making solid business-based decisions. Produce high quality work under urgent deadlines. Calm, courteous, and professional under pressure or with shifting priorities. Maintain confidentiality, and remain current in technology and other related areas via training opportunities. Possess Excellent communication skills.

OBJECTIVE:

To obtain a position that will allow me to utilize my skills and experience as an administrative professional, also to provide administrative support to a department by scheduling appointments, responding to inquiries, and performing clerical work. In a fast-paced environment.

WORK EXPERIENCE

2022-2023 NextWave LLC/Mobilehelp

Boca Raton, FL

Customer Service Representative

Inbound/Outbound Call center 100-300 calls daily.

Assisted customers with their Mobile devices,updated database with customers correct address and contact information.

Set up payment arrangements, processed payments via credit cards. ACH withdrawals processed also.

Dispatched emergency assistance for the patient in the event of a fall, or in need of medical assistance. Contact family members and advise of patients in an emergency. 2019-2022 Argos USA/Ajilon

Alpharetta, Ga

Administrative Assistant

Performed administrative duties to the Director of Operations. Perform various clerical duties,

process documents, reports,

spreadsheet agreements and

presentations in a timely manner

using Microsoft Office Suite programs on a daily basis. Scheduled all appointments,

coordinated calendar, assisted with

travel schedules for assigned executives. Process coding for a high volume of invoices. Establish

new vendors in the accounting

system and track invoices through

the payment process.

2018-2019 Centrics Group / Namely Atlanta, Ga

Benefits Coordinator

Administred an average of 25-45 inbound calls. Assisting clients with their benefit portal. Troubleshooting portal for errors, so client employee's can enroll in company benefits. Provided world class customer Engagement.

2016-2018 Larson-Juhl Duluth, Ga

Customer Service Representative

Administered an average of 100-300 inbound calls on a daily basis and updated client database with correct framing/molding/art information. Informed customer of new product information, and status of delivery. Provided World Class Customer Engagement. Entered purchase orders, Provided consolidated billing and supporting documents to the customers. Gained understanding of various Sales & Marketing Programs. Working knowledge of Transportation and Industrial Businesses. 2014-2016 ROBERT HALF/OFFICE TEAM/COSTAR

Atlanta, GA

Customer Service Representative

Administered an average of 100-300 outbound calls on a daily basis and updated client database with correct housing information. Worked with clients looking for affordable apartment rentals, provided information on properties available (amenities, rules, deposits, rental qualifications). Scheduled move-in/move-out dates, appointments for customers to view apartment homes. Collected and processed all necessary documentation in a timely manner.

2013-2014 COMMUNITY LOANS OF AMERICA.

Atlanta, GA

Customer Service Representative

Responsible for the evaluation of vehicles, processing of liens and completion of loan paperwork on vehicles. Assisted customers with payment questions and arrangements. Train new associates on company policies and procedures, completed daily progress report and bank deposits, sent title liens to State of Georgia for vehicle registration.

2011-2013 CENTENE GROUP/NURSE WISE Atlanta, GA

Customer Care Professional

Served as information source for Medicaid, Medicare, WellCare benefits and various medical accounts. Processed 100-200 inbound/outbound calls on a daily basis. Educated members about what was available to them and how to utilize all benefits. Updated database with customers account information and demonstrated organizational and time management skills. HIPPA Compliance Knowledge. Maintained customer database/ records.

2010-2011 PRECISION FINANCIAL GROUP Atlanta, GA

Technical Support/ Manager

Provided administrative support to field technician(s) by scheduling service calls and equipment.Updated database with customers account information and assisted customers with billing questions and payment information. Processed service and billing for various commercial accounts. Demonstrated time management, critical thinking and judgment skills. Trained new associates on program operations and

OMPUTER SKILLS:

Proficient in MS Office Suite (Powerpoint, Excel)

Access Outlook AS400, Salesforce.com,SAP,QuickBooks and Lotus Notes. References Available Upon Request

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