ANJOLI SMITH

Atlanta, GA ***** 216-***-**** ad0jmh@r.postjobfree.com

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Virtual Studio

Remote Desktop

Creating batch files

Windows Server

Windows 10/98/Xp/Vista/7

Linux Mint/Fedora

Group Policy Management

Microsoft Office Pro

Remote computer configuration

Excellent Customer Service Skills

Skills

Field Service

Copier

Desktop Support

Operating Systems

LAN

Microsoft Windows

Remote Access Software

TCP/IP

Linux

DNS

Microsoft Windows Server

Computer Networking

Help Desk

Technical Support

DHCP

WAN

Software Troubleshooting

Citrix

VPN

Network Support

Troubleshooting

SQL

Active Directory

Hardware Inventory Management

Network Engineering

Work History

PC Network Technician 2 02/2023 to Current

Coca Cola United – Atlanta, GA

Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.

Diagnosed and resolved hardware, software and network problems and replaced defective components.

Configured and maintained network backup and recovery procedures. Troubleshot hardware and software to determine and rectify network problems. Assigned application access, security roles and permissions. Supported project planning team to promptly address hardware and software problems and network emergencies.

Oversaw desktops in windows domain and installed firewalls to connect and protect users. Supported users both local and by phone with problem resolution and education. Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Quality Control Inspector 10/2018 to 02/2019

ContainerPortGroup

Read blueprints and specifications

Monitor operations to ensure that they meet production standards Recommend adjustments to the assembly or production process Inspect, test, or measure materials or products being produced Accept or reject finished items

Remove all products and materials that fail to meet specifications Discuss inspection results with those responsible for products Report inspection and test data

Answer phones and emails about what trucks and equipment that were able to come in and go out

Sign the truck drivers in and out

Support Analyst 03/2022 to 10/2022

MRI Software

Logging, analyzing and resolving customer support tickets by phone web and email Triaging tickets by phone, email, and web

Record, track and manage all open support tickets as part of the in-house support team Request or obtain missing information required to progress the call: Add chases to tickets but equally, chase teams and individuals for updates Escalate incidents to relevant staff as appropriate Take part in customer and in-house weekly/monthly support team meetings Work within and solve Citrix, Azure and SQL cases

System Service Representative 02/2019 to 03/2022

IBM

On-site installation, maintenance and repair of IBM and multi-vendor systems and components,including hardware, networking products, software and operating systems Be the primary technical interface to clients for the coordination of hardware and/or software supportand delivery of operational services as required by the client Advise clients of preventive maintenance, configuration, operation and environmental factors whichmay impact product performance or impair client's IT operation Perform services activities such as systems assurance, systems-level problem determination,discontinuance and relocation of IBM and non-IBM systems and products Accountable to ensure a high level of client satisfaction with service delivery, technical support andoperational services for the client account(s) When critical situations occur, be the IBM technical interface to clients and manage the situation untilthe problem is fixed

Call customers to set up service and keep up with mileage while traveling back and forth to customersites

Keep up with inventory while picking up and sending back service parts Work with help desk on the phone to assist with service calls and ordering parts needed to completeservice

Assist customers over the phone, email, in person through help desk tickets IT Healthcare Consultant 03/2018 to 06/2018

Med First Immediate Care

Traveled to different hospitals and doctor offices helping end users, doctors, nurses and front desk withtheir software

Worked with help desk to solve network or software issues while remoting in and giving detailedinformation on what needs to be solved for the end users to operate through a work day

Provided customer service and I.T support to end users Helped them understand how to navigatethrough Epic software within Cadence and Ambulatory.

Digital Service Specialist/Field Technician 05/2017 to 03/2018 Canon Solutions America, Inc

Responsible for providing and diagnosing routine mechanical and system failures to Canon copiers,fax machines, etc

Provide support/service via phone and or in person traveling site to site Keep a report of parts usage, mileage, expense reports, inventory Pickup and return parts in a timely manner to part drops Install networks, install copiers, install image ware remote, load drivers Keep good communication with customers and provide detailed service logs Customer Engineer/Field Technician 11/2015 to 05/2016 NCR

Responsible for handling and providing complete support to customers and issue resolution and riskmanagement during product installation and commissioning (3 -6 sites per day) Perform responsibilities of providing first-line product support as well as provide solutions inmalfunctioning equipment

Handle the task of installing, commissioning, restoring and modifying equipment problems alone andor with a team

Managed parts inventory and consumables to meet corporate guidelines and customer needs (on adaily/weekly basis)

Communicated to customers the required action plans for maintenance, repairs and/or upgrades totheir equipment and any parts that needed to be ordered Traveled to different sites to perform fixes on pos systems, printers, debit readers, replacedmotherboards, hard drives, software, whole registers, whole store unit hookups (on a daily basis)

Loaded drivers, deployed data, swapped out computer units, transferred data to new computers

Performed fixes with accounts help desk teams

Talking with helpdesk and working together to fixissues during heavy call volumes (60% work, 40% help desk)

Maintained a clean driving record

PC Deployment (10-20 per week)

PC Reimaging (10-20 per week)

Remote accessed computers for troubleshooting purposes Worked with modems, routers, switches (weekly basis) Education

Associate of Applied Science: Network System Administration 06/2015 ITT Technical Institute - Cleveland, OH

Willing to relocate: Anywhere

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