Omer I Mohamed

*** **** ***, **** ****, *****, Massachusetts

Cellular : 617-***-****

Email : ad0jm0@r.postjobfree.com

July 2019 to present

Assistant manager – Inmotion Entertainment – Marshal retail Group – Logan airport – Terminal E Boston MA

Assisting the store manager and the team on sales floor.

Creating a positive environment for the staff.

Ensuring our client have shopping experience from some of the coolest brands available

Assisting the store manager in organizing, planning and implementing strategy

Coordinating retail store operations

Ensuring store schedules and objectives are met by employees.

Track the progress of weekly, monthly, quarterly and annual objectives.

Monitor and maintain store inventory.

Evaluate employee performance and training needs.

Supervise and motivate staff to perform their best.

Coach and support new and existing sales associates.

Analyze consumer behavior and adjust products positioning.

Communicate with customer and handle their complaints.

Analyze and interpret retail data like competitor price and items availability.

Make sure all the employees adhere to company policies and guidelines.

Lead by example to help the associates achieving the store target .

2018 to 2019

Manager – Morgan Memorial Goodwill

South Boston – Massachusetts

Responsible for managing and maintaining a productive and efficient store that creates an enjoyable shopping environment for the customers.

Accountable for budget, cost control, and loss prevention as well as managing store employees.

Provides direction and supervision of employees engaged in sales, inventory taking, reconciling cash receipts and performing services for customers using established policies and procedures.

Assesses floor inventory and determines priority needs for the sales floor.

Display and merchandises stock in order to create an appealing and conductive selling environment.

2016 – 2018

Manager – Brookstone Inc

Logan Airport –East Boston – MA

Prepares daily deposits of cash for pick up.

Manage cashier and store discrepancies and provide training and remedy ongoing cash related issues.

Provide leadership standard for customer services.

Manage customer complaints in tactful and efficient manner.

Order stock, receives deliveries and manage inventory.

Communicate effectively with subordinates, immediate supervisors and executive team as necessary and appropriate.

Screens and hires candidates for open positions.

Educate staff regarding policies, procedures and work instructions.

Train new hires.

Informs staff of any pertinent changes to policy and procedures.

Ensures staff coverage is appropriate for business needs.

2015 to 2016

Senior sales associate Duty free store at Logan airport

Michael Kors, Hugo Bos, and Mont Blanc

Sales generation

Meet personal and store sales goal.

Utilize the elevated levels of sales and service to maximize sales performance.

Demonstrate an in – depth knowledge of the merchandise.

Maintain a keen interest in the fashion industry.

Provide highest level of customer service.

Resolve all client problems and complaints quickly and effectively, enduring client satisfaction.

Keep selling floor and merchandise neat, organized and stocked.

Assist in the maintenance of all inventory in the stock room and on the selling floor.

Assist in all areas of stock, shipping, receiving protocol and all shipping and receiving related paperwork.

Comply with all point of sale policies and procedures.

Participate in all relevant training and development programs and meeting as directed by the store management.

Education

Bachelor’s degree in information technology – Future University – Khartoum Sudan.

Certification and training

Microsoft Certified Systems Engineer MCSE 1998

Sales management techniques courses 1998

Data telecommunication training 1999

ITIL training

Leadership, quality and safety courses 2006

Project management training courses 2007

Customer service and sales skills

MCP CCNA NOVELL FIBRE OPTICS INSTALLATION COURSES

ANDROID PROGRAMMING COURSES

Contact this candidate