Corey Lane Bobeck

Durham, NC 919-***-**** ad0jlg@r.postjobfree.com

EXPERIENCE s

Core Sound Imaging

Raleigh, NC

Customer Success Lead- Studycast February 2023-Present

•Designed and implemented a Customer Success practice within Core Sound imaging with a focus on life-cycle client enablement, increased visibility and awareness of preventable churn.

•Developed a CS workflow to complement and enhance the cross-functional teams within Core Sound's current deployment model including the Implemenation, training and support team

•Instilled a paradigm shift in customer segmentation and renewal strategy (M2M --> Yearly) for 2,000 clients

• Collaborated with marketing in order to enhance digital touch contact and targeted segmentation to reinforce the return on investment throughout the partnership lifecycle.

•Conducted quarterly churn analysis to create and create threat flags and notification for CS to determine mitigation actions

Cisco Systems

Durham, NC

Customer Success Manager- Webex Cloud Collaboration April 2018-February 2023

•Partnered with clients across three different bases including Silicon Valley-Select, SMB US-East and Central Canada Enterprise

•Successfully executed the strategic objectives of the BU while managing a book of business which ranges from 35-250 accounts. Consistently managing a book of business ranging from 9-12 million annual account revenue.

•Supported cross-functional products and teams including Webex, Webex Teams, Jabber, Slido, Socio and Cisco Calling

•Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal. Working in concert with client teams, channel partners and strong interlock with the Cisco account team.

•Comfortable working in a fast paced and changing environment. Enabling the implementation of hybrid-work strategies, leveraging best in breed technology solutions and industry best practices

•Strong track record of rapport building with Account team through discovery of opportunities for upselling and cross-selling Cisco cloud collaboration products and services

CareerBuilder

Chicago, IL

Customer Success Manager February 2017- April 2018

•Strategically partner with 60 Staffing & Recruiting firms across the nation to maintain, grow and provide success using CareerBuilder’s innovative technology solutions.

•Manage a 3-million-dollar book of business regularly creating and delivering quarterly business Reviews to share data and progress with key stakeholders, as well as learning more about the customers’ business and challenges.

•Built and executed a customer-centric strategy to impact positive goal achievement for their businesses managing the customer lifecycle through Gainsight.

•Conduct account discovery to uncover customer goals and drive adoption and usage through deep knowledge of product and customer’s business goals. Identify opportunities for process improvement through client chairsides and optimization sessions all documented into SalesForce

•Present insight to client and business using business intelligence tools like Tableau, Excel, and proprietary reporting software.

Education

University of North Carolina at Chapel Hill

•Bachelor of Arts August 2014

Exercise and Sport Science

Contact this candidate