CHIAMAKA PROMISE UZOWULU

** ******** ***** ****

London,Ontario.N6H 4T1

437-***-****

ad0jkn@r.postjobfree.com

Objectives: Dedicated and result-driven customer service professional with a proven track record of delivering exceptional service and building positive customer relationships,seeking a challenging customer service role to leverage my communication and problem-solving skills to enhance customer experience.

Employment Experience:

Senior Customer Support

Barry Stores July 2019 – June 2023

*Resolved customer concerns and complaints in a timely and empathetic manner, achieving a 95% customer satisfaction rate

*Provided exemplary customer service by assisting customers with product inquiries, order issues, and general support via phone, email,and live chat.

*Maintain a thorough understanding of company products and services to accurately address customer needs.

*Collaborated with other departments to ensure a seamless customer experience, including following up on orders and tracking shipments .

*Utilize CRM software to document customer interactions,ensuring accurate record-keeping and reporting .

Customer Services representative

Galatex Super Stores Nigeria March 2010 – July 2019

*Led a team of customer support specialists, providing guidance and support in handling complex customer inquiries and issues.

*Analyzed customers feedback and made recommendations for product and service improvements, resulting in a 10% increase in customer satisfaction rating

*Managed escalations and delicate customer situations with professionalism and efficiency.

*Conducted regular training session to keep the team updated on product knowledge and customer service best practice.

Education:

*Canada Food Handlers Certificate October 2023

*Operations Management (Certificate Course)

*Fanshawe College London Ontario 2023 September intake

*Team Building For Peak Performance (Certificate course)

*Attitude Global Academy 2018

* Business Management

*Imo State University Owerri Nigeria 2005 to 2009

Skills

*Exceptional communication and interpersonal skills

*Problem-solving and conflict resolution

*Proficiency in CRM software and ticketing systems

*Team leadership and training

*Empathy and active listening

*Time management and multitasking

*Adaptability and flexibility

Community Service

*Nigeria Red Cross Society Member ( Certificate of Competence) 2022 to date

*Secretary GRA Help For All Onitsha Nigeria 2017 to date References

Available upon request