PROFILE SUMMARY

Dynamic, accomplished and driven service manager with extensive experience in coordinating operational and financial activities in a wide range of industries and sectors, with a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at various levels. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals. Adept at multitasking, defining a problem, and proffering solutions to ensure the continuity of operations and ascertaining the organization's goals. An efficient multi-tasker who learns quickly and consistently approaches all work with enthusiasm and intelligence. Engages with a wide range of people to build sustainable business relationships. A highly motivated, adaptable, and responsible individual, skilled at utilizing the professional and practical skills developed through past work experiences, academic background, and active participation in interpersonal communication and discourse towards a smooth transition into diverse job needs. Committed to quality and excellence.

CORE COMPETENCIES

Organizational Skills

Revenue Growth

Operations Management

Excellent Communication Skills

Sales Management

Excellent Customer Service

Friendly and Professional Attitude

Conflict Resolution Expert

Excellent Interpersonal Skills

Highly Organized Professional

Critical Thinking Aptitude

Problem Solving

Personal Creativity Effectiveness

Detail-Oriented

Time Management Aptitude

Management Aptitude

Building Relationships

PROFESSIONAL EXPERIENCE

Service Director July 2015 - Present

Lynnes Hyundai - Bloomfield, NJ

Leveraged excellent communication and relationship-building skills and an inherent ability to excel under pressure, providing unparalleled customer service and satisfaction.

Ensured service department operated under safe conditions and effectively operated service department to achieve sales and productivity objectives and profitability goals.

Motivated, coached, and led a high-performing service selling and technical team to build the company's brand, obtain new clients and maintain customer relationships.

Provided high-quality customer service and satisfaction above company standards and maintained a good working relationship with factory personnel.

Successfully ensured top-flight customer service and satisfaction while driving staff training and development and team motivation.

Demonstrated excellent problem-solving, analytical, and interpersonal skills.

Wholesale Parts Specialist Jan 2013 - July 2015

Resource Automotive - Chicago, II

Worked closely with assigned dealers to provide marketing training to adjust processes and procedures not specifically for wholesale but for the entire overall parts department; also ran weekly and monthly reports.

Educated the dealer on the latest programs and techniques for building wholesale business and traveled exclusively within the metro NYC region, servicing one of the most extensive assigned territories in the nation.

Maintained records of all sales and customer transactions, ensured compliance with company guidelines and maintained neat and clean areas.

Coordinated with internal and external customers and ensure all parts reached within team frame and ensured compliance to all local and federal regulations.

Responsible for the growth of wholesale parts within an assigned area for Nissan North America.

Parts/Service Director Jan 2010 - Jan 2013

Mazda Of Lodi - Lodi, NJ

Motivated, coached, and led a high-performing service selling and technical team to build the company's brand, obtain new clients and maintain customer relationships.

Provided high-quality customer service and satisfaction above company standards and maintained a good working relationship with factory personnel.

Successfully ensured top-flight customer service and satisfaction while driving staff training and development and team motivation.

Increased Customer Pay, Gross Profit (almost 7% in the first year) by increasing customer repair order sales and repair order, counts through customer retention.

Managed shop with five technicians, two advisors, and three parts countermen and implemented new policies and procedures for parts service and wholesale operations.

Parts Manager May 2008 - Jan 2010

Sansone Auto Mall - Woodbridge NJ

Managed day-to-day operations of 2 large franchises, which included all parts ordering, returns, and invoicing. Coordinated Auto Groups Wholesale departments and delivery fleet.

In charge of all supplies for dealers and worked with service managers to implement advertising plans to drive customers in or reach our goals and objectives.

Maintained and updated knowledge on all parts and products and designed all purchase orders to obtain required parts from vendors.

Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine parts needed.

Developed and implemented a perpetual inventory system to achieve high customer satisfaction levels.

Parts Manager/Asst. Service Manager March 2004 - May 2008

Wayne Mazda Hyundai - Wayne, NJ

Operated a profit-generating website with Profits up 15-20% per month and Fill rate up to 92.3% from 81% and worked with all department managers to create a customer-satisfying atmosphere.

Handled customer complaints/misunderstandings and increased future customer sales by establishing trust with the customer by providing outstanding service.

Maintained and collected daily log and service reports from technicians and gather information on faulty products and systems for necessary action.

Managed wholesale parts operations, including fleet accounts, and took test drive vehicles with customers to determine mechanical problems.

Prepared all reports regarding the service department, ensured errors-free reports, and submittedthem to management as per company policy.

In charge of parts department in the top ten nationally for parts sales. Responsible for over $600,000 in inventory.

EDUCATION

Ray Catena Auto Group - Edison, NJ 2003 - 2006

Certifications and Licenses

Microsoft Office Professional Certification

Dodge Bronze Certification

Professional Development and Credentials

Computer Operations - Berkeley College, West Paterson, NJ

Accreditations

Led Wayne Mazda to #1 in District for Wholesale Parts for 2 straight years

Led Sansone Chrysler Jeep Dodge to increase of 23%

Top Ranking Dodge Dealer in Group

Ranked in Top 3 for Mazda Parts in Retail Wholesale and Customer Pay Repair Orders for 3 out of 4 years

Certified Parts Manager for Nissan Mazda and Chrysler Jeep Dodge

REFERENCES

Available upon request.

David J. Nash

: 156 Prospect Ave North Arlington NJ 07031

: 201-***-****

: ad0jjp@r.postjobfree.com

Contact this candidate