Airport Service Agent

MANASHA PEIRIS

A well-presented, articulate and confident individual with

a proven ability to provide exceptional customer service and ensure that they leave with a lasting positive impression of their Company.

Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team

environment with confidence and minimal supervision. Comfortable working in a fast-paced environment and able to build and maintains good relationships with work colleagues and customers through a genuine desire to understand their needs and support them.

WORK EXPERIENCE

CAREER OBJECTIVE

Seeking challenge to use proven

skills in a position to develop and

reach fullest potential whilst

contributing to the airline industry,

growth and success of the

organization by securing a

professional level position in the

organization and use my

knowledge and skills gained from

my past work experience

NAME IN FULL

Ranamukage Manasha Hansini

Nipunika Peiris

SMALL BUSINESS

OWNER/FOUNDER

Cakelicious By Manasha

(Reg: AA16222) Since 2018-

current

SRI LANKAN AIRLINES

AIRPORT SERVICE AGENT (PAX)

(From 20-12-2011 to 01-06-2015)

Carrying out duties in operational areas such as Airport Service Delivery and Airport Service Support.

Key Job Duties Responsibilities

• At the terminal, duties include checking guests

in at the gate.

• At the gate, the customer service agent handles

passenger assistance, seat assignments and

boarding passes.

• Assisting passengers in passengers in respect to check-in, boarding, special services

• Ascertain the handling requirements of the

various categories of passengers

• Dealing with passenger enquiries about flight

departures and arrivals

• Checking passengers in

• Allocating seat numbers

• Providing boarding passes and luggage labels

• Informing passengers about luggage restrictions

BUSINESS WEBSITE

https://cakelicious-by-

manasha.buciness.site/?utm_sourc

e=gmb&utm_medium=referral

GENDER

Female

DATE OF BIRTH

24th June 1990

CIVIL STATUS

Married

NATIONALITY

Sri Lankan

ADDRESS:

No:81E, Alawathupitiya, Seeduwa

CONTACT:

077******* (Mobile)

011******* (Residence)

EMAIL:

*******.********@*****.***

SCHOOL ATTENDED:

Newstead Girls College, Negombo

N.I.C NO:

906760428V

LANGUAGES

Sinhala

English

French (Studying)

• Weighing baggage and collecting any excess

weight charges

• Taking care of people with special needs, and

unaccompanied children

• Calming and reassuring nervous passengers.

RAMADA KATUNAYAKE

TRAINEE RECEPTIONIST

(From 02-09-2010 to 2011-01-14)

Attend to guests and deal with inquiries on the phone and face to face. Supply information regarding the Hotel to the Guests and visitors thereby meets the needs of all guests staying with the hotel.

Key Job Duties Responsibilities

• Booking Reservations.

• Handling customer complaints, service issues

and other general problems.

• Answering telephone, screen and direct calls

• Take and relay messages

• Provide information to callers

• Checking in new guests, checking out guests,

answering questions, and providing any

necessary services to ensure a customer’s

satisfaction

• Greet persons entering organization

• Direct persons to correct destination

• Deal with queries from the public and

customers

• Ensures knowledge of staff movements in and

out of organization

G.C.E. (A/L) Examination August 2009

Stream of Study: Mathematics

Subjects Grade Subjects Grade

English : S Physics : F

Chemistry : F Combined Mathematics : F

G.C.E (O/L) Examination December 2006

Subjects Grade Subjects Grade

English : A Mathematics : C

Religion : A Social Studies : C

Science : B Dancing : C

Sinhala : B Commerce : S

Health Science : B

PROFESSIONAL QUALIFICATIONS

• Certificate in Airport Passenger Handling Foundation Programme in 2011 at International Aviation Academy

(IAA), BIA.

• Certificate in Altea Customer Management Programme in 2013 at International Aviation Academy (IAA), BIA.

• Certificate in MS Office 2010

• Certificate in English 2010

• Certificate in Cake Baking and Decorating 2018

• Certificate level Pastry and Bakery in 2023 at Sri Lanka Institute of Tourism and Hotel Management (SLITHM), Colombo 03.

HOBBIES

• Cooking new dishes and

Baking

• Learning foreign languages

EDUCATION

SKILLS

• Team Working

• Active Listening

• Time Management

• Effective Communication

• Positive Attitude and Interpersonal Skills

Reference:

1.) Mr. G K O Mahanama

Licensed Aircraft Engineer

SriLankan Airlines Ltd.

BIA Katunayake

*****.********@*********.***

Contact: 071*******

2.) Mr. Pamal Pinidiya

Lecturer In Charge Pastry & Bakery

SLITHM Colombo

No.78, Galle Road Colombo 03

******@******.***.**

Contact: 071*******

I do hereby certify that the above information is true and correct to the best of my knowledge.

Manasha Peiris

09th October 2023

Contact this candidate