BEN RUN LIN

GLEN OAKS NY ***** 347-***-**** ad0jiv@r.postjobfree.com

Enthusiastic Customer Service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and person ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. motivated

IT techinican

09/2019 to 08/2023

York College

Jamaica

Installed, configured and tested hardware components such as routers, switches, firewalls and servers. Assisted in the development of new technologies and IT solutions to meet organizational needs. Performed troubleshooting on various software applications and systems. Provided technical support to users with a variety of questions related to computer systems, software and hardware.

Monitored system performance to ensure optimal operation and security protocols are met. Implemented security measures such as antivirus protection and firewalls to protect company data from external threats.

Maintained inventory records of all hardware equipment used by the organization. Evaluated vendor proposals for new technology products or services. Resolved customer service issues related to IT systems in a timely manner. Updated database information on a regular basis using SQL queries. Collaborated with other team members to deliver high quality results within tight deadlines. Analyzed logs from different sources in order to identify any potential problems or anomalies. Assessed error root causes, aiding diagnostic checks and performance investigations. Assisted supervisors with troubleshooting and technical support tasks. Responded to user requests for service by troubleshooting problems and helping to develop solutions. Assisted crew with setting up technical equipment and operational framework. Provided excellent customer service by responding to phone, email and online requests, questions and complaints.

Troubleshot daily IT desktop client issues, supporting multiple departments and various offices. Documented installation or configuration procedures to allow maintenance and repetition. Updated hardware, software and security protections with latest standards. Completed frequent checks on user logins, file permissions and other data issues. Reduced workflow downtime by coordinating on-site satellite building repairs. Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel. Customer Service

01/2017 to 01/2019

Walmart

Westbury

Greeted customers and provided friendly customer service. Operated cash registers to process payments for goods and services. Balanced cash drawers at the end of each shift.

Processed credit card transactions accurately and efficiently. Resolved customer complaints in a professional manner. Assisted customers with locating merchandise within the store. Informed customers about product pricing and answered questions regarding products and services available in the store.

Organized items purchased by customers according to their type or size for easy retrieval during checkout. Verified that all coupons were valid prior to processing them into the system. Followed established loss prevention procedures when dealing with suspicious customers or activities. Built loyal clientele through friendly interactions and consistent appreciation. Processed credit card, EBT and gift certificate payments in electronic computer systems. Informed customers of in-store promotions or pricing specials. Answered phone calls to assist customers with questions and orders. Welcomed customers, offering assistance to help find store items. Maintained work area and kept cash drawer organized. Strong communication and interpersonal skills - 5 years An excellent team worker who is supportive of others - 5 years Self motivated and fast learner - 10+ years

A good listener and someone who wants to continually learn and improve - 10+ years Flexible, adaptable and willing to work additional hours when needed - 10+ years Customer Inquiries - 5 years

Customer Service - 5 years

Supportive of my managers and supervisors - 5 years A good organizer and planner; - 5 years

York College

Bachelor's

Computer Science

Jamaica

01/2016 to 12/2023

Queensborough Community College

Associate

Computer Science

Bayside

01/2017 to 12/2019

Martin Van Buren High School

High school or equivalent

Computer

Queens Village

01/2013 to 12/2016

Contact this candidate