Software Test Qa Analyst

Location:

Grapevine, TX

Posted:

October 21, 2023

Contact this candidate

Resume:

Surya Gaddam

QA Analyst

630-***-**** & ad0jhv@r.postjobfree.com

Summary:

Over 16 years of strong experience in the IT industry as QA Analyst which includes 8 years of PEGA testing, 5 years or mobile app testing (iOS and Android), 3 years of web service testing and 2 years of database testing.

Strong experience in PEGA testing, DB testing, Web application testing, Mobile app testing, Automation and API testing.

Proficient in creation and execution of Testing processes, Designing and documenting Test Plans, Test Strategies, Test Scenarios, Bug documentation, Defect Tracking system.

In-depth knowledge and experience of various Software Development Life Cycles and Business Processes.

Very good understanding and well versed in Agile/Scrum methodology, software test lifecycle, and various quality assurance practices.

Worked with business users to define/understand business needs and test cases

Excellent understanding of the various aspects of testing such as planning, designing, defect reporting and tracking, Test result analysis

Hands on experience in Functional Testing of .Net, Java, PEGA and traditional client/server applications

Participated in daily stand up meeting with Client

Experience in defect tracking, Defect Triage meetings, reporting and preventive mechanisms

Experience in designing test cases using Boundary Value Analysis (BVA)

Actively involved in coordinating onsite and offshore teams. Also involved in Defining Testing Strategy of GUI/Usability and Types of testing for the projects, and involved in creating Test Entry and Exit criteria, Build release criteria for the project.

Best team player and mentor and also very good in coordinating and leading the team in creation and execution of Testing. Excellent Analytical skills coupled with Good communication and Interpersonal skills describing a committed Team Leader.

Experience in using various tools like HP Quality Centre, PEGA, Jira, TFS, VersionOne, Team room

Expertise in Web Services testing using SOAP UI.

Expertise in Automation testing with iMacros tool

Experience in Database testing using SQL commands

Experience in using Unix commands to get the error logs for failure transactions

Performed various types of testing including System Testing, Functionality Testing, Integration Testing, Regression Testing.

Certifications:

-PEGA CSA

-PEGA CDA

-HP Quality center / Application Lifecycle Management

Technical Skills:

BMP Tool

PEGA 5.0, 6.1, 6.3 and 7

Languages

C and C++

Automation Testing

Seetest, iMacros

Database

SQL

Operating Systems

Windows 95/98/2000/XP/Vista/7/10

Defect Management

HP Quality Center and TFS

Version Control

Tortoise SVN, VersionOne

Professional Experience:

Verizon Communications Inc, Dallas, TX Oct 2020 to till date

E2E Analyst

Project: Verizon 5G Business Internet order creation and activation

Project Description: Verizon is an American wireless network operator and the company is headquartered in Basking Ridge, New Jersey. It operates a national 4G LTE network covering about 99 percent of the U.S. population. Verizon offers mobile phone services through a variety of devices and broadband services.

The goal of E2E testing is to create and activate the different types of 5G business internet orders such as mmW and C-Band. Understand the performance characteristics observed under Lab conditions which can be compared against the performance objectives of the current 4G LTE and 5G network solutions, in order for Verizon to know if 5G network is the right choice to deliver a high customer satisfaction experience.

Responsibilities:

Involved with Business Analysts, Developers and support teams to define the testing requirement documents.

Close interaction with business people and software developers to understand application functionality and navigational flow.

Design and develop the Java scripts for mobile automation using selenium.

Conduct automation code reviews and unit testing to identify critical issues. Write code to implement software designs that facilitate testing.

Design, troubleshoot, and maintain comprehensive automated test sets that cover functional and technical specifications, systems integration, compatibility, and performance.

Design and develop SQL scripts to validate the integrated data and Develop Test plans/ test scenarios for new features that are incorporated into internal software and provide complete coverage to ensure bug free releases.

Participate in daily standup meetings, story grooming sessions, sprint retrospective meetings and provided feedback.

Responsible for defect management includes logging, tracking and closure of the defects using Quality Center and Jira.

Involve in Functional, Test Automation, Performance, Security Validation teams for Enterprise projects.

Participate in review work flow developments of Webservices Automation Framework and Perform Web services validation using Ready API & SOAP UI.

Provide daily and weekly execution status reports to the Project stakeholders and Business people.

United airlines, Chicago, IL Nov 2017 to Sept 2020

QA Analyst

Project: United airlines booking through .com and mobile app

Project Description: United airlines is the member of Star alliance and Star Alliance is one of the world's largest global airline alliances. United Airlines, Inc., commonly referred to as United, is a major United States airline headquartered in Chicago, Illinois. It is the world's third-largest airline when measured by revenue.

The purpose of the application is to enable the customer to book united flight through web and mobile app, manage reservations and check in.

Responsibilities:

Involved with Business Analysts, Developers and support teams to define the testing requirement documents.

Close interaction with business people and software developers to understand application functionality and navigational flow.

Writing Test Plan, Test Scenarios, Test Cases and Traceability Matrix to check the coverage analysis.

Simulating the flight status using UFLIFO tool to test negative scenarios.

Interacting and following up with different backend teams from various locations to get the updates on open defects.

Used Quality Center to create and maintain the Test Cases and performed smoke, functional, Regression testing using TFS.

Involved in web service testing using SOAP UI.

Involve in data base testing using SQL commands.

Involve in analyzing the failure transaction logs using Unix commands and attach them to the Jira ticket.

Develop and maintain the automation scripts for regression test cases using Seetest.

Conducting and involving in audits to ensure that team is following the quality standards and guidelines.

Responsible for the functional test planning, test effort estimation, review of functional and Integration test cases.

Participated in daily standup meetings, story grooming sessions, sprint retrospective meetings and provided feedback

Set realistic expectations on timelines /deliveries to make sure that all the team members are equally occupied.

Proactively monitor and escalate risks/issues, and implement mitigation and contingency plan

Review all QA deliverables for conformity to quality and standards

Manage QA team task allocations to ensure successful delivery (on-time and with expected quality)

Ensure that the team adheres to QA best practices/standards

Responsible for defect management includes logging, tracking and closure of the defects using Quality Center.

Provide daily and weekly execution status reports to the Project stakeholders and Business people

Environment: Windows 7, Jira, Shares, TFS, Oracle 11g, Agile, Soap UI

Experience in Cognizant Technologies Solutions (Mar 2012 to Dec-2016)

Ally Financial Inc. USA Apr 2012 to Dec-2016

QA Lead

Project: Servicing Automation (SAM)

Project Description: The purpose of the SAM program is to develop a technology platform to automate back office business processes for the Semperian and Canadian Head Office servicing organizations.

Key business benefits anticipated are Flexible allocation of work onshore/offshore, Flexible allocation of work across multiple vendors, Improved customer service, Parity with competitors, Enhanced management and control for back-office operations and Improved process efficiency through the automation of processing steps

Responsibilities:

Involved with Business Analysts, Developers and support team to define the testing requirement documents.

Close interaction with business people and software developers to understand application functionality and navigational flow.

Writing Test Plan, Test Scenarios, Test Cases and Traceability Matrix to check the coverage analysis.

Involved in PEGA role based testing, Compared the application front end data with PEGA Clipboard, and Create and update profiles using PEGA Dev portal as per the testing requirements

Uploading the test cases and creates test sets in HP ALM for both SIT and UAT environments.

Used Quality Center to create and maintain the Test Cases and performed smoke, functional, Regression testing using Quality center.

Responsible for the functional test planning, test effort estimation, review of functional and Integration test cases.

Participated in daily standup meetings, story grooming sessions, sprint retrospective meetings and provided feedback

Set realistic expectations on timelines /deliveries to make sure that all the team members are equally occupied.

Proactively monitor and escalate risks/issues, and implement mitigation and contingency plan

Review all QA deliverables for conformity to quality and standards

Manage QA team task allocations to ensure successful delivery (on-time and with expected quality)

Ensure that the team adheres to QA best practices/standards

Responsible for defect management includes logging, tracking and closure of the defects using Quality Center.

Provide daily and weekly execution status reports to the Project stakeholders and Business people

Environment: PEGA 6.3, 7.2, Windows 7, HP Quality Centre 10.0, VersionOne, Oracle 11g, Agile

Experience in Virtusa Consulting Services (Mar 2007 to Mar 2012)

Carnival Cruise Lines, Miami, FL Mar 2011 to Mar 2012

QA Analyst

Project: Guest care solutions.

Project Description: Carnival Guest Care Solutions (GCS) application is a PEGA application and supporting Carnival to manage guest services platform to initiate, manage, and resolve ‘Cruise’ Carnival compliments and complaints. GCS application will capture guest compliments, complaints and standardize issue resolution processes for guest’s complaints across the organization into one platform. GCS application incorporates passenger information, provides a 360 view of Carnival, case history including past spend, past compensation

Responsibilities:

Reviewed and analyzed Business Requirements, Project Plans, Prototype, Flow Diagrams, Use Cases, System Design documents and created Detailed Test Cases.

Prepared traceability matrix to map the requirements against the test cases and validated the test coverage analysis.

Participated in all the phases of Software Development Life Cycle (SDLC) like, Requirements Review, Test Documentation, Application testing, Defect Reporting and Defect Tracking.

Prepared Test Plan, Test Scenarios, Test Cases and Traceability Matrix to check the coverage analysis.

Involved in PEGA role based testing, Compared the application front end data with PEGA Clipboard, and Create and update profiles using PEGA Dev portal as per the testing requirements

Involved in database testing using SQL Commands

Involved in Back End testing by extracting files from server, which were generated by batch process to verify data against expected results.

Set realistic expectations on timelines /deliveries to make sure that all the team members are equally occupied.

Responsible for the functional test planning, test effort estimation, review of functional and Integration test cases.

Proactively monitored and escalated risks/issues, and implement mitigation and contingency plan

Reviewed all QA deliverables for conformity to quality and standards

Managed QA team task allocations to ensure successful delivery (on-time and with expected quality)

Ensured that the team adheres to QA best practices/standards

Drafted detailed defect reports with required attachments and steps to reproduce the defects and communicated effectively with the development team.

Responsible for defect management includes logging, tracking and closure of the defects and issues identified during the functional testing of the application using Quality Center.

Provided daily and weekly execution status reports to the Project stakeholders and Business people

Environment: PEGA 6.1, Windows Vista, HP Quality Centre, VersionOne, Oracle 10g, Agile

Prudential Financial, Manhattan, NY Jan 2010 to Feb 2011

QA Analyst

Project: Prudential - Participant Maintenance (P32)

Project Description: Prudential Retirement has an ongoing “Service Automation” program to replace CFE (Common Front End) platform with Pega PRPC. This program also addresses challenges related to Duplication of Data and Storage; Duplication of Functionality; and Technology. There are around 55 processes in CFE, which will be transitioned to Pega and scope of Virtusa is one of the processes - “Participant Maintenance-P32”.Participant Maintenance will have 14 work types and common flow actions (like Pending, obtain additional Info, File Case, Reassign and Quality review) and processing of work types using certain defined Business rules integrated with Macros (reusable components) provided by Prudential.