SADIA AFFRIN

516-***-**** ad0jhc@r.postjobfree.com

Summary

Professional Bank Manager with over 16 years of experience. Highly motivated, trustworthy, productive and proficient in all aspects of bank management, with stellar customer service and operations experience, including account management, staff coordination and product sales. I have supervised significant account growth, as well as savings and CD account establishment, which increased by over 20 percent.

My attention to detail and motivation combined with stellar service skills and thorough knowledge of the banking industry have led to a successful and fulfilling career in which I’ve been dedicated to the effective and innovative management techniques to ensure the success of every branch. I am resourceful, kind and dependable with excellent leadership and multitasking strengths.

Skills

Business development expertise

Exemplary customer relations

Marketing Tactics

Retail Operations Management

Excellent critical thinking capacity and application

Staff training and development

Performs well under pressure and on tight deadlines

Adept at working in either large or small groups

Excellent written and spoken communication

Fluent in Bengali and Hindi

Conversational Spanish

Experience

Branch Operation Manager Oct 2022 to Present

JPMorgan Chase & Co., Freeport, NY

•Monitor daily branch operations, audits, all compliance requirements, cash management, preparing weekly and monthly branch security and safety meetings.

•Responsible for keeping all branch employees up to date with their controls and operation training as well as updates on policies and daily procedures.

•Prepare and manage employee schedules and attendance.

•Support Branch Manager with running weekly and monthly meetings with the community manager, financial advisor, business bankers, and home lending specialists.

•Prepare for quarterly meetings with the field operation analyst and market director to ensure the branch is up-to-date with all updated controls and operations policies and procedures.

•Assist Branch Manager daily with the branch score card, making sure the branch is over 95% in all categories including sales, marketing, operations, controls, audits, compliance, cash management, customer satisfaction, and employee satisfaction.

•Collaborate with the community manager to prepare for and attend community events.

•Prepare workshops for customers and employees in collaboration with the Branch Manager.

•Conduct one on one employee semi-annual and annual reviews.

•Make daily customer satisfaction calls, to ensure clients are pleased with all Chase services.

•Refer clients to the Financial Advisor, Business Relationship Banker, and Home Landing Specialist on daily bases to make sure our branch's financial health is consistently 100% in our scorecard.

•Maintain high level of employee satisfaction by providing a very professional and friendly work environment as well as assistance with their personal development goals.

•Monitor all branch controls (daily, weekly, monthly, semi-annually, yearly).

SADIA AFFRIN PG. 2

Branch Manager (SVP) Jan 2007 to Oct 2012

Sterling National Bank, Forest Hills, NY

•Lead staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance.

•Increased sales by 25% over a two-year period.

•Consistently met and exceed profit, deposit, service fee income, and loan sales goals as defined by Management while actively soliciting the various retail and Sterling National products.

•Worked diligently and creatively with the staff to set individual goals while providing continuous communication and oversight of company goals as well.

•Supervised all administrative aspects of the banking center including the completion of various audits and reports, monitoring of control accounts, management of cash items, and controlling of over/short by staff.

•Prepared annual departmental budget and performed appropriate reviews of expense items and reports as directed by senior management.

•Resolved employee conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and to clarify misunderstandings.

•Provided outstanding customer service to new and long-standing customers by closely attending to concerns and developing solutions.

•Led team members engaged in delivering assistance to customer service department on daily basis.

•Completed all company insurance renewals including property, Workers' Compensation, general liability.

•Evaluated budget plans and current costs to project trends and recommend updates.

Assistant Branch Operational Manager Jan 2006 to Dec 2006

Bank Of America, Flushing, NY

•Responsible for supporting the growth and profitability by providing excellent customer service, maintaining the existing customer base, cross-selling products and services and controlling office expenses.

•Assisted the Branch Manager in supervising the retail operations staff by providing day-to-day coaching and training, participating in periodic verbal reviews and providing input into annual performance evaluations.

•Ensured that BOA’s balancing and attendance standards were met, providing verbal and written disciplinary action when warranted.

•Reviewed staff timesheets to ensure that hours worked were recorded correctly and overtime expenses were controlled.

Assistant Manager Oct 2002 to Dec 2005

Bank Of New York, Floral Park, NY

•Actively supported and participated in branch promotions and community programs in order to build business relationships with current and prospective clients.

•Maintained and exceeded individual monthly sales and referral goals, i.e. budget deposit goals, deposit stretch goals, and ensure branch meets monthly sales goals.

•Trained and motivated personnel to cross-sell those products and services to current and potential clients.

•Participated in business development activities, including applicable community-based business and social programs and social gatherings.

Education

Bachelor of Arts – Business Administration (Minor - Commerce) National University of Dhaka, Bangladesh

South Indian Classical Music Studies – (10 year program) Mirpur National Music School, Bangladesh

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