ISAAC OLALEKAN ODEKU

ad0jh0@r.postjobfree.com 226-***-**** Hamilton, Ontario

Customer Service

A focused and results-driven professional with experience in customer service, client relations, administration, marketing, relationship management, and cash handling. A distinct ability to politely manage and handle customers’ assets utilizing quantitative skills. Highly articulate and effective communicator who works well with individuals at different levels. Fluent in English with strong communication (verbal and non-verbal).

PROFESSIONAL SKILLS

•Strong attention to detail with excellent organizational skills, and the ability to effectively manage time between direct customer engagement and supporting team.

•Proactive, transparent, timely and responsive with an ability to solve problems in a timely manner.

•Ability to multitask and prioritize, efficiently and effectively.

•Prior B2B SaaS sales experience with tele based and virtual customer management skills.

•Excellent Microsoft skills using Word, Excel, and PowerPoint, as well as a general understanding of a CRM system (Salesforce)

PROFESSIONAL EXPERIENCE

CASHIER Foodco Nig Ltd, Nigeria April 2019 - March 2023

•Engaged customers regarding their size of product to calculate their needs and level of expertise.

•Greeting customers in professional communication skills manner.

•Scan goods and ensure pricing is accurate and offer a carrier or bag if needed.

•Manage transactions with customers using cash registers.

•Manage transactions with customers using cash registers or other electronic equipment.

•Issue receipts, refunds, change or tickets and engage stamps where required.

BANK TELLER Access Bank Plc, Nigeria Jan 2017 - March 2019

•Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.

•Input accurate figures in each customer database and ensure the account is balanced with no errors.

•Managing ATM deposits, and balancing numbers at the end of the day.

•Responded promptly to customer inquiries always in a professional and efficient manner and with good communication skills.

•Greeting customers with an attractive smile and handling of customer cash and negotiable instruments.

EDUCATION & TRAINING

Business Accounting program - Mohawk College, Hamilton, ON Sep 2023 - Present

Accounting Diploma - Federal Polytechnic Ilaro, Nigeria 2020

Customer Success Manager: Fundamentals to your CSM career Training 2017

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