Customer Service Representative
Resume:
Cheryl Cook
Davenport, IA *****
ad0jf3@r.postjobfree.com
I have 20 years of experience, including as a resident counselor, as a live in counselor and as a head cashier in industries including social services and retail stores. Always learning new skills and trades. I am a team player and detailed at my work. Safety is very important to me and communication with my supervisors and co-workers.
#readytowork
Work Experience
DSP (Direct Support Professional)
New Choices Inc - Davenport, IA
March 2018 to Present
Working with special needs and helping them with dailey living skills Customer Service Representative
Hyvee fast and fresh - Davenport, IA
November 2018 to August 2023
Great customer service help customers with their needs good cash control basic computer skills Temporary Employee
Manpower - Moline, IL
May 2017 to May 2018
• Operate machinery used in the production process
• Assist machine operators
• Examine products to verify they meet quality standards
• Pack and count finished products
• Load and unload items from machines, conveyors and trucks
• Follow instructions, written or verbal
Resident Counselor
Handicap Development Center - Davenport, IA
June 2009 to March 2018
• Cared for the disabled, Alzheimer's patients and distributed medications
• Planned, cooked, and served healthy meals for patients
• Taught patients to manage their illness or disability
• Followed all health, safety and confidentiality rules Head Cashier
K-Mart - Davenport, IA
June 2009 to January 2016
• Set up registers daily for cashiers
• Assisted customers in the service department
• Trained new cashiers on policy and procedures
• Inventory on merchandise when store closed
Counselor
Live - Tacoma, WA
May 2006 to June 2009
• Provided personal care for people with disabilities
• Helped dependent adults with dignity, safety and daily assistance as well as complete simple strength and ROM exercises
• Assisted with home organization tasks like paying bills, reading mail and making calls
• Monitored client health and medication intake
• Transported patients to and from doctor visits, personal appointments, social activities and shopping and errands
• Reported problems to supervisors, nurses, case manager and family Order Selector
General Automotive WHS - Auburn, WA
June 1998 to May 2009
• Processed and received customer orders
• Secured and labeled containers for shipping and delivery
• Researched and processed credits, exchanges and returns
• Operated equipment such as hand trucks, pallet jacks and electronic scales Call Center Representative
Fred Meyer - Tacoma, WA
January 2003 to February 2005
Answered calls coming in help customers with accounts and online ordering company went out of business
Education
High School Diploma
Franklin Pierce High School - Tacoma, WA
Skills
• Medication Administration
• Crisis Intervention
• Special Needs
• Order Picking
Certifications and Licenses
Basic Life Support (BLS)
12 hour Medication Manager Certificate
Loss Prevention/Security Certificate
First Aid Certification
Contact this candidate