ADRIENNE N. TANNER

832-***-****

ad0jeq@r.postjobfree.com

Houston, TX

www.linkedin.com/in/adrienne-n-tanner

EDUCATION University of Houston - Downtown, Houston, TX

BBA Computer Information Systems

SKILLS

Summary

•Over 10+ years of experience in ERP consulting, project management, organizational change management, business process management, HR/HCM transformation, and data conversions.

•Internally certified as a SCRUM master, with hands-on experience creating and managing epics, user stories, acceptance criteria, test scenarios, etc in Jira and Trello. Also experienced with sprint management, retrospectives, creation and maintenance of Confluence pages, and Kanban board management.

•Deep experience in ERP implementations across various platforms (SAP, ADP, Workday). Utilizing the Software Development Life Cycle end to end, starting from requirements Gathering, Functional Designs, testing and Prod Support.

Project Management – Rich experience in project management and process analysis. Includes heavy experience building and managing detailed project plans, project & status reporting, deployment coordination and management, risk identification and managements, resource allocation, project reporting. Also skilled in business analysis, deep experience in process review and analysis, requirements definition, solution design and development of various applications.

•Organizational Change Management – lead change activities by creating and executing the OCM approach & plans including: communications plan and deployment, leadership alignment, change network cultivation, on-boarding client change resources, stakeholder analysis & impact assessments, and training planning.

•Business Process Management - working with client and software vendor to identify high level existing practices and identify areas for process definition, performed process documentation, lead process review cycles to present new processes to super users and project sponsor, identify gaps, and refine processes as needed.

•Industries Served: Oil & gas (upstream, well and seismic data analysis), financial services, pharmaceuticals, food service.

Technical & Functional

ADP Enterprise V5

ReportSmith

Workday HCM

Salesforce.com

SAP HCM

OpenText

Jira

ServiceNow

Microsoft Project

Cransoft

SAP ECC SD

SAP SCM APO (all modules)

SAP CRM

SAP Security (BW, SCM, CRM)

Systems Integration (CIF, Idoc, BAPI)

SQL Server 7

Remedy COPS

Remedy Quest systems

Ashwin scheduler

SysAdmiral Scheduler

RELEVANT PROFESSIONAL EXPERIENCE:

ORGANIZATIONAL CHANGE MANAGEMENT

oCapgemini, Houston, TX

Change Management & Training Lead - served as lead for Change Management & Training workstreams. Engaged functional workstreams to evaluate change & training impacts, then translated them into the change management and training approach & plans. Lead change activities by creating and executing the OCM approach & plan consisting of: communications plan, leadership alignment, change network development, on-boarding client change resources, stakeholder analysis & impact assessments. Lead training by developing training plan, approach, scope, delivery methods, resource requirements, design role based training tracks and content, developed webinars and brown bag learning sessions to help limited resources of training team reach more impacted employees, defined training schedule, and push the plan implementation. In addition, provided weekly status updates, raised & managed issues. Supplied support to project management team as needed and championed change issues before operating committee as needed. Also responsible for prepping leadership for key communications with employees and assessing feedback to improve future communications.

Responsible for engaging client leadership to gain leader alignment, working with leadership help them take ownership for messaging & themes coming from project, supported leadership in meetings & other employee forums by developing communications, presentation decks, and post-forum follow up communications.

Communications Lead - Responsible for developing and leading overall communications planning for construction program. Created detailed plans for both the entire program & individual plans for various phases. Identified various methods for disseminating information to employees while working within the bounds permitted by corporate policies. Created templates and other documents to be re-used as needed.

Facilitated regularly meetings with leadership and change network to determine and implement path-to-employee communications approach that allowed team to push out various communications without executive signing. Also leveraged leadership support to add credibility to project initiatives and provide assurance to employees regarding the intent of the initiative.

Change Management lead – Worked with engineering services to facilitate the physical transition of employees within a corporate facility. Developed a change management plan to determine the impact to each stakeholder group, obtain employee buy-in to the benefits of their new working environment, assist with transitional challenges of the program. Lead communications efforts and developed a series of feedback points to capture potential issues early. Interacted daily with key executives, facilities managers, engineering and construction managers to ensure that safety goals were adhered to and followed. As a result, developed and conducted safety trainings and planned activities designed to promote safety among construction teams and employees. Provided leadership reporting with progress, concerns, and solutions.

Internal Change Management Lead - Worked with technical project team to develop plan for roll out of new software and sunset of existing software. Developed and implemented diverse communications plans for remote, on-site, and traveling employees that would ensure proper notification and easy response methods. Also developed training plan for all employees, designed and conducted internal training materials while leveraging training modules provide by vendor, designed intranet website to serve as central point of information on the new implementation. Also facilitated the development of plan to transition employees to new method of performing daily work tasks.

oCertis Information Services, Houston, TX

Seismic Data Process Design Lead/OCM Lead – performed analysis on existing processes for physical data and documentation handling to identify gaps and weaknesses. Generated summary report of findings that included recommendations for process improvements, addition of processes and organizational re-design. Translated the recommendations into a change management plan to facilitate its implementation. The OCM plan included: stakeholder assessments, communications plan, training plan, and various on-boarding and off-boarding processes. Training plan was a key feature, as it employed a combination of web-based training modules, internal website for new/exiting employees containing job aides, establishment of internal transition champions to promote sustainability of the new and improved processes.

PROJECT MANAGEMENT

oInfosys Limited, Houston, TX

Project Manager HR Transformation & Cyber Security – Lead SharePoint sunset and migration project, revamped the existing plan to reflect new organizational decisions, worked with senior leadership across the organization to obtain buy-in and support, performed stakeholder analysis, developed and managed communications plans, drove the definition and mitigation of risks. Worked with technical and business teams to promote collaboration, while still meeting the program objectives. Worked with HR transformation cyber security technical team to proactively identify threats and issues, develop and execute mitigation plans. Prepared dynamic reporting to leadership regarding Cyber risks, mitigation plans, and opportunities for efficiencies.

Project Manager HR Transformation & Cyber Security – Lead SharePoint sunset and migration project, revamped the existing plan to reflect new organizational decisions, worked with senior leadership across the organization to obtain buy-in and support, performed stakeholder analysis, developed and managed communications plans, drove the definition and mitigation of risks. Worked with technical and business teams to promote collaboration, while still meeting the program objectives. Worked with HR transformation cyber security technical team to proactively identify threats and issues, develop and execute mitigation plans. Prepared dynamic reporting to leadership regarding Cyber risks, mitigation plans, and opportunities for efficiencies.

Scrum Master/PM (hybrid) - Salesforce - Helped identify business requirements and convert them into user stories, defined acceptance criteria, obtained business sign-off, drive stories to completion. Provide reporting on backlog items and progress of features and break/fixes. Asist with testing when needed, perform sprint review and obtain business-signoff.

Scrum Master - Payroll Optimization, HCM Migration – Upon receiving training, I facilitated the transformation of our traditional steady state team into an agile team. Utilizing agile practices, I participated in the sprint 0 activities. From there, I drove the refinement and managed the product backlog and sprint backlog. I took over leading the sprint planning, daily standups, sprint reviews, retrospectives, and sprint dems (when appropriate). Utilizing the tool in Jira, I was ab lot monitor and manage team velocity to ensure proper planning and set the correct expectations with business partners. To support team documentation and collaboration, I created and managed Confluence pages for retrospectives and other project related documentation. Further leveraged other agile methodologies to stabilize and quantify support related activities of the team. Crafted and deployed a new process for requests and break/fixes using kanban and seamlessly transitioned business users to ServiceNow for tickets, tracking progress, and built opportunities for first-call resolutions.

Product Owner - Payroll Optimization, HCM Migration – Energized relationships with key partners in Benefits, Compensation and Payroll teams by presenting the newly structured team and performing needs assessments. Reprioritized issues affecting them to demonstrate a renewed and balanced approach to partner needs, lead needs analysis and created releases to reflect them. Overall, all partners experienced improved efficiency, simplified processes, and reduced redundancies as the development team delivered valuable and right-sized solutions. On the back end, I supported and empowered the development team in their activities, listened to concerns about priorities, lead resolution of competing priorities, and showcased released work to ensure their ability to deliver on-time support and new efficiencies to the business.

Data Conversion Deployment Coordinator - administration of internal project plan, including; creation, updates, analysis to ensure plan meeting timeline objectives, driving synchronization of dependencies across external teams. Plan management activities; frequent review of timeline and performance to identify areas of concern, drive resolution if internal and external issues that impact project timeline, utilize Cransoft tool to manage tasks and timeline. Reporting; regular reporting to internal and external senior leadership regarding performance and overall conversion status, represent conversion team in program status meetings, work with program management team to define and communicate overall program status.

Mergers and Acquisitions Deployment Coordinator – Defined strategy for planning and managing project plans for all types of mergers. Developed repeatable and scalable project plan for various types of acquisitions. Administered internal project plan, including; creation, updates, analysis to ensure plan meeting timeline objectives. Developed and deployed regular reporting to MA&I and other leadership to provide overall status of acquisition from technology & conversion perspectives.

oCapgemini

Internal Project Manager - Worked with leadership to identify core needs & justification for project, partnered with global groups to leverage vendor relationships and better negotiate pricing & service agreement. Pulled together core project team, organized & facilitated team meetings, provided status reports and raised risks to executive sponsors. Developed & managed project plan, site readiness, testing, and deployment strategies, as well as identified & managed allocation of project resources (both on & offshore). Responsible for assessing & managing requirements, budget (hardware, services, & offshore resources), vendors, and risks.

Project Manager - Served as PM for community affairs and HR workstreams. Developed WBS, milestones, task and resource alignment, timeline management, proactively identifying/addressing potential issues and slippage, and manage critical path. Worked with business partner to establish overall goals for workstream, develop programs/services, leverage limited resources, document and evaluate programs and services produced. Introduced weekly reporting process and template that highlighted status/progress, wins, required assistance, and next steps. Also, worked with other integration partners to ensure workstream alignment with overall project objectives, timing, provide general updates, identify and leverage opportunities to improve program/services being developed by workstream. Mapped processes for implementation of workstream programs and assisted with mapping of overall program processes.

OTHER PROFESSIONAL EXPERIENCE

Infosys Limited, Houston, TX January 2012 – October 2023

Business Analyst/Testing Lead OpenText– Liberty OPENTEXT Project: worked with business & technical teams to define additional requirements and ensure the design will meet the business need. Translated business requirements into data conversion test cases and data validation criteria, lead data validation process and provided reporting to business and BT leadership. Provided training for business support resources and hypercare support post go live. Defined and lead UAT for Liberty, DBR/Spirit Lite, and CFEA implementations. CORA AP FLOW Project: worked with business to define business process and system requirements, documented process changes, helped define test cases/scenarios for UAT.

Functional Lead - Workday Payroll Project Team – Constructed detailed conversion plan including technical and business tasks, pushed development and execution teams to meet deadlines and catch-up where needed, reported issues/risks/decisions that impacted conversion delivery, defined when to escalate issues to the vendor and client leadership with potential solutions, built dashboards for conversion and validation status reporting, consistently provided conversion status updates in weekly program meetings with vice president. Developed and deployed approach for data validation and sign-off of converted by business. Partnered with business team to manage resource allocation and availability, identify concerns and mitigate, built processes for conversion cycles including pre-load/post-load business validations, and conducted defect management activities and drove resolution.

HR Technical Analyst (Payroll, Benefits, Compensation components) – Support business payroll team by triaging and resolving issues with ADP Ev5 system, creating reports, identifying possible process improvements, and creating support documents. Manage and support data interfaces with 3rd party vendors and other internal systems to ensure all necessary inbound and outbound data is accurately transmitted on time. Also worked with partners to ensure Ev5 was prepared for upgrades and new implementations (impact analysis, develop strategy, setup and manage testing, support deployment). Performed analysis on current pain points and interfaces, worked with offshore team to identify solutions that successfully reduced failure rates for interfaces and improve data quality. Perform data audit between Ev5 and local/partner systems to ensure accuracy.

Help Desk QA Analysis Lead – Supported effort to improve efficiency and ability of call center leads to recognize trends in issues. Monitored open tickets over several weeks live with call center, helped them to determine when & how to escalate issues, developed process to resolve ongoing issues (standard response times, conference calls, standard follow up timings, etc). Responsible for reporting to evaluate performance of support team, identify potential underlying causes of call volumes, and providing suggestions for additional processes to achieve and maintain improved performance.

Sysco, Houston, TX October 2011 – December 2012

Data Conversion Deployment Coordinator - administration of internal project plan, including; creation, updates, analysis to ensure plan meeting timeline objectives, driving synchronization of dependencies across external teams. Plan management activities; frequent review of timeline and performance to identify areas of concern, drive resolution if internal and external issues that impact project timeline, utilize Cransoft tool to manage tasks and timeline. Reporting; regular reporting to internal and external senior leadership regarding performance and overall conversion status, represent conversion team in program status meetings, work with program management team to define and communicate overall program status.

Certis Information Services, Houston, TX June 2010 – October 2011

Industries Served: Oil & Gas

Core Clients: Anadarko Petroleum Corporation, Murphy Oil Corporation, Shell

Seismic Data Process Design Lead – Worked with client and software vendor to identify high level existing practices and identify areas for process definition for the handling of seismic data within the IT group. Worked with vendor to understand software capabilities and boundaries of the implementation, defined business processes to support the client installation. Lead process review cycles to present new processes to super users and project sponsor, identify gaps, and refine processes as needed. Coordinated workload across teams to ensure timely delivery of processes. Created process flow documentation to detail the new business processes. Compiled all findings, processes, and research into a final recommendations report. Provided low level plan for communicating and introducing new processes to users.

Well Data Quality Analysis Lead – Worked with IT group to identify well data quality inconsistencies. Defined a process for comparing data across systems to determine if a system of record existed, then identified criteria and limits to identify data inconsistencies for the same wells across the systems. Mapped and documented each leg of the comparison process and corresponding findings.

Seismic Data Process Analyst - Reviewed data resulting from analysis of existing seismic data handling processes and composed a summary report that detailed the analysis methodology, key findings, opportunities for efficiency, recommendation, cost savings, and next steps.

Capgemini August 2005 – August 2008

Industries Served: Oil & Gas (Upstream, Global Services), Pharmaceuticals (SAP Implementation), Finance, Consulting Services

CRM Custom Development & Testing Lead – Managed offshore development team for the development of custom conversion programs and enhancements as identified by business analysts. Responsible for tracking WRICEF progress and development of Functional/technical specification documents, resolving questions and issues concerning requirements, incorporating changes to design as identified by business leads, reviewed UTC testing and performed final unit testing of custom objects. Lead testing script development by working with business leads to identify key scenarios to be tested, worked with the clients IT & business teams to identify and load sample data, provided reporting to project team and program management regarding the progress, status of integration testing cycles.

Testing Lead – lead unit, UAT, integration, performance, & regression testing cycles. Managed testing progress, bug reporting & fixes, and status reporting. Engaged training team to align testing cycles with super user training/ onboarding, aided business lead to define testing scripts by both job function and tasks, assisted the training team with content development for “train the trainer” sessions. Also defined the process and criteria which each testing cycle is started/completed.

Data Conversion Lead – Worked with client & offshore resources to identity required conversion programs, their requirements, and handling of data irregularities (error logs, fall-out files, data types, etc). Performed unit testing and lead acceptance testing on programs. Worked with data team & business leads to identify which data should be converted, helped with development of extraction scripts, and developed data validation worksheets. Reviewed data quality, made recommendations for scrubbing prior to conversion. Created & managed conversion schedule, made go/no-go decisions regarding data readiness.

Hewlett-Packard Houston, TX – March 2002 – August 2005

Compaq Computer Corporation Houston, TX – January 2000 – March 2002

Project/Task Management – Served as lead for various functional sub-teams. Responsible for WBS and milestone development, resource alignment, timeline management, proactively identifying/addressing potential issues and slippage, also monitored critical path. Also provided weekly/bi-weekly reporting on overall status, progress, risks, areas that require assistance, and next steps.

Data Architecture Lead – Identify data core data requirements for interface between global and regional OM and Execution systems, develop core solutions for implementation at the regional level. Work with Process team to refine data requirements, designed and lead development of interfaces between new planning system and legacy data repositories, reporting systems, and other planning systems. Also, lead team of regional data analysts to analyze required data elements, primary source systems, key interface options, develop/lead system performance, construction of interfaces, develop/lead unit/integration testing, and documentation of end-state interfaces.

Security Lead – Served as project security administrator. Designed overall security solution for APO & BW projects including standard authorizations, as well as custom options (BADIs, User Exits, Macros). Also ensured that solution was sound and was scalable, met internal/external audit requirements, and adhered to best practice standards. OJT learned role authorization objects and other security related functions/objects. Designed and constructed DP, SNP, and BW end user and IT profiles to fit project. Coordinated unit, UAT, integration & regression testing of security solution. Worked with SAP to develop solutions for authorization gaps (via OSS). Worked with multiple teams to identify possible points of functionality interfaces, issues, and best practices for security.

Systems Analyst - Worked with business team to develop and refine requirements, re-designed planning processes for APO related projects. Designed and configured technical solutions for order committing and demand planning systems, based upon business needs. Ensure solutions were scalable and user friendly. Performed project management functions for sub-teams; Participated in integration team to design solutions, task development and assignment, critical path management, status reporting, etc. Worked with other sub-teams to identify areas to leverage solutions, determine/manage overlapping functionality, identified opportunities to minimize customizations and utilize standard solutions. Served as technical lead for GATP project, utilizing ASAP methodology for requirement gathering and design specifications.

Configuration Lead - Performed configuration for APO DP (planning books, planning areas, infocubes, ODS, etc), SNP (planning books, quota arrangements, etc.) and GATP (basic/advanced settings, RBA, Product allocations, IMG configuration, MLATP, etc). Served as internal expert on GATP and its integration with R/3 – SD & MM. Also experienced with transport management across multi layered application environment (3-5 layers; sandbox, dev, UA, performance, production). Built CIF and custom data interfaces to transfer data (batch and real-time), also identified performance impacts of data volumes.

Systems Testing – Responsible for test script development and execution for unit, UA, integration, and regression testing phases for new systems. Built and executed fully integrated test scenarios for total solution, including upstream/downstream system impacts, job schedules (daily, weekly, & monthly schedules), and data verification. Experienced in generating manual and automated performance tests and working with other application teams to ensure minimal impact to live production environment.

Center of Excellence team – Developed a governance body to develop cross functional communication and standards for shared environments. Also experienced with activities surrounding technical upgrades to production environments; initial analysis of potential issues, sandbox upgrade and testing and analysis to determine production impact, testing of job schedules to ensure no impact to production, production migration and post-upgrade support.

Production Support – Creation/maintenance of individual batch jobs and complete schedule of daily, weekly, and monthly jobs for 24/7 operation. Experience with creating transition documentation for sustaining team, troubleshooting issues and failed steps, creating workarounds for failed steps. Utilized ASHWIN scheduler and SysAdmiral for job scheduling, monitoring, and maintenance.

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